How to deal with the request of foreign customers to send samples

1. Postal aviation package:

**Cheaper, the voyage takes about two weeks (excluding customs inspection in the destination country and postal delivery time in the country). This method can be used for large, low-value product shipments. You can apply at any post office.

General commodities (non-dangerous goods) can be sent normally; If it is an ordinary chemical product, only a general quality certificate (proving that it is non-toxic, harmless, non-explosive, etc.) is required to facilitate customs inspection and verification. If it is a dangerous chemical or a suspected dangerous chemical (such as titanium dioxide), a special certificate and special consignment are required.

Note: The minimum mailing weight is 2 kg, and 20 kg is a weight limit. If the excess part is exceeded, it needs to be billed separately.

2. Air Express:

It is divided into domestic postal international and foreign large express companies (such as: FedEx, DHL, TNT, etc.), and their rates are roughly the same. It is more expensive than the cost of the postal airline package. Only if there is an agreement with the courier company.

Discounted rates are available.

The time is about a week or so (or 3 to 5 days). If it is an ordinary chemical product, only a general quality certificate (proving that it is non-toxic, harmless, non-explosive, etc.) is required to facilitate customs inspection and verification. If it is a hazardous chemical or a suspected hazardous chemical (such as:

titanium dioxide), special certificates are required, as well as special consignment.

Note: There are requirements for weight limit units.

EMS, DHL, TNT, UPS, FedEx comparisons.

Express ** speed service advantage EMS cheap slow compared poor after deduction, free shipping back to DHL

Comparatively cheaper. Fast shipping is cheaper for medium goods.

21kg 100kg is cheaper, TNT is expensive, fast and good.

Western Europe has strong customs clearance capacity, UPS6KG and 21KG are cheaper.

Good to the United States, Canada, South America, the United Kingdom, these regions.

100kg is cheaper and faster, FedEx>21kg **is half of the others, and Southeast Asia has **advantages, and the speed is fast.

We often use international express DHL, UPS, FEDEX, TNT and EMS. Statute of limitations requirements.

Hurry up and choose to send DHL express, the cost performance is very good, especially for mailing small parcels, less than 2 kg, if the timeliness requirements are not high, there are postal parcels and other small parcel channels to choose from.

First of all, the guest asked to send a sample, indicating that the guest has this intention to purchase, you don't understand, you can ask your boss.

Your boss will help you grasp it, if you ask for a sample fee, then ask the guest to pay the sample fee first, and then send the sample to him. The customer has the intention to purchase, if it can meet the customer's requirements, it is very likely to place an order. I don't know how to ask the old business or boss, and it doesn't matter if I ask more.

Probably a potential customer. If the boss disagrees, you can explain the situation and so on.

If you don't agree to this, then you have to give up! After all, we're working for the boss!

Customers ask to mail samples, you can deal with it according to the situation, here are several tips:

1) If there are fewer samples, ** is cheap.

A: Our company sincerely hopes to do business with your company, and is willing to provide samples for free, but please understand that due to the ** has been very favorable, please share some burdens with our company, provide an account number, and pay the freight.

2) If the sample is relatively large, it is more expensive.

A: Because too many customers come to ask for samples and there is no news at all, the factory does not have much confidence and is reluctant to send samples as soon as they hear about sending samples. Therefore, please understand, first remit the sample fee over, and the freight will be paid. If you don't have an account number, you will remit the sample fee together with the shipping fee.

3) If in the second case, the customer proposes to only provide the account number, the freight is collected, even if the sample is more expensive, we will provide it for free. I would advise him.

A: Pay the sample fee and freight in advance.

When a formal order is placed, the original sample fee will be deducted from the order amount.

In this way, usually a real businessman will not have room for bargaining and will accept it.

Before sending samples, try to contact customers as much as possible, such as confirming the address, faxing him when sending the mail, tracking the email feedback to him, and deepening the customer's impression of us.

Secondly: learn as much as possible about the strength and business scope of the company, and get to know him through other customers! At the same time, let the customer know that you have friends you know on his turf, and strengthen the relationship!

If he has a new product, we can help him develop it!

Asking for payment, providing samples shows the sincerity of our business, and the other party bears the sample freight from the other side also shows whether the customer really has the sincerity to do business.

If the sample itself is not very expensive to send samples abroad, the cost is basically spent on the mailing fee.

Therefore, we insist that the postage is paid by the customer, the sample is provided free of charge, and both parties bear a certain cost, which has a constraint on both parties.

It is best to ask the courier company about the shipping cost when sending the sample, and inform the guest that the sample will be sent in the form of collect, and the cost is about how much, so that the guest has a bottom in his heart. You can also consider paying half of each.

However, we are also faced with the problem of bearing a large amount of courier costs. If customers are willing to share the courier fee for us (e.g. by providing a cash on delivery), it will be a great support for our work. In this way, I can recommend more innovative samples to customers.

Express delivery does not require customs declaration, and the invoice can be provided to the courier company. Sample fee, depending on how your company operates, generally ask customers to pay for samples and courier costs, if the goods are not high, you can give away, but the courier cost should not be cheap.

Customers who send samples to foreign countries can often use international express delivery, and DHL express is normally selected.

UPS Express, or FedEx, depending on what item, whether it is charged or not, and the country of destination. That's fine.

It is recommended to choose the most suitable mode of transportation.

You just tell them that you can provide samples for free, but you need to pay for the account, and really sincere customers will not cheat.

Charge a sample fee. Wouldn't it be a great loss if every customer asked for free samples first, and then didn't buy them in large quantities.

If you want to save money, then you might as well go to the freight to find a larger logistics company**, which is convenient and saves money! It's a lot less than express delivery!