Can I ask for a replacement if the hard drive of my ASUS computer is broken?

When did you buy the EPC, what model, is there an invoice, if there is no invoice, what is the factory date of your machine.

If your EPC is still within the two-year warranty, you can replace the drive. ASUS EPC now also enjoys two years of free after-sales service.

Are you talking about whether you want to replace the machine, according to the national three guarantees, you have passed the three warranty period. He said that he was only exchanged three times in accordance with the national three guarantees. So every time you repair the repair order issued by ASUS, you must keep it.

Finally, I hope it helps you. Check it when you buy a computer, and if there is a problem, it must be solved within 7 days, so that you can replace it with a new one for free. It's not a free repair yet.

Remember to be invoiced, if not, the factory date of the machine must be out in the last one or two months. ASUS's after-sales service is that if there is no invoice, it depends on the factory date of the machine, and the free maintenance period can be extended by one to two months as appropriate.

When you encounter this kind of thing, you will be very angry.

After all, we spent a lot of money to buy something, and it only took a month to have problems.

This is even more infuriating, there is no way that the overlord clause of some companies is so overbearing.

If the computer hard disk is broken, the manufacturer can replace or repair the hard disk, but they usually do not replace the computer.

But the same problem they told you came up three times before it was wrong.

The state has clear regulations, and the manufacturer also has a commitment that there are still problems with the maintenance of important components for three times.

It is possible to replace the machine with a new one.

For example, if the motherboard is broken today, the hard drive will be broken tomorrow, and the hard drive will be broken again in a few days.

These important parts were repaired three times.

and within the warranty period.

Can be replaced!

During the warranty period, the hardware is replaced free of charge, and all brands are replaced.

You can't blame ASUS for this, you shouldn't have bought ASUS in the first place

Whether the replacement of a laptop with an SSD will affect the warranty, the analysis is as follows:

1. It will not affect the warranty.

2. The warranty time of different accessories of the notebook is different. For example, the hard disk has a 1-year warranty, the screen has a 1-year warranty, the keyboard has a 3-month warranty, and the motherboard has a 3-year warranty. Therefore, after replacing the SSD, the warranty time of the original notebook hard disk is still 1 year, even if it is used on other machines, it can still be warranted if it fails within 1 year.

3. The warranty of other accessories remains unchanged. There is no warranty for non-human talents, and there is no warranty for man-made breakdowns, water ingress, etc.

Disassembling the machine by yourself may affect the warranty, and the specific situation is subject to the test results of the service center. It is recommended to go to the service center to install hardware.

Go to a treasure and buy a hard disk and install it.

The service center detects that if there is a bad sector in the hard disk, it will generally replace it for you instead of repairing. It will be a hard drive of the same specification. Due to the specific replacement process, replacement standard, and the situation after replacement is implemented and managed by the service center, it is recommended to call the service center to consult specific matters.

Or call ASUS Customer Service**400-600-6655 to speak with an engineer to help you solve your problem!

Well. I understand your feeling that this is really unreasonable from the consumer's point of view. But in fact, none of the major manufacturers have not done this so far (including Dell, HP, Lenovo), and if you look closely, he will explain this in the contract or instruction manual of the computer.

In other words, when trading with you, the contract stipulates that if the hard drive is broken, then it will only be replaced, and it will not be responsible for recovering the data for you. So if you ask for it, it will be very difficult to win a lawsuit against him (which of course it doesn't).

This question, I advise you not to rush at the moment. Because if the system in the hard drive is broken, then it is still possible to recover the data in a simple way. All you need to do is find someone who knows how to use computers, take your hard drive out, mount it on another computer, use EasyRecovery or FinalData, and after a few hours, your data will be recovered.

It's a little longer, but it's simple and effective, and you just have to treat a friend to a meal.

If you are sure that the hardware of the hard drive is damaged, you can only open the disk and restore it, which will cost a lot of money.

This should be said to be a trade rule, and it is actually impossible to meet this requirement. Because the probability of data hard drive damage is high and complex, if you are also responsible for this, then the consequences are unimaginable.

You are exempt from defending your rights. It's better to find a way to recover data as much as possible, and find more tools and software to try, which is also a kind of exercise for yourself.

If there is important data in the hard disk, timely backup is the most important, and if there is extremely important data, there should be a redundant backup mechanism for the data.

For individual users, it is a good idea to keep one copy of important data on a laptop and another on a cloud or SD card on another computer.

Hard drive repairs are not data recovery. There is no error in the handling of customer service at this point. The only thing to note is that the replacement drive must be new, and the warranty time must be reset, which means that the warranty of your drive is recalculated from the date of replacement, excluding other hardware.

This is explained in the Three Guarantees Regulations.

I bought it for 5 months, and I couldn't stand it, so I went straight to the computer store and smashed it out, and I didn't bother to talk to them.

1. If the hard disk is broken, it is generally replaced directly.

2. Laptop hard drives purchased in China are all under a two-year warranty. If it is within the warranty period, you can bring the invoice and the machine to the service center for testing and processing.

3. If it is outside the warranty period, you can contact the ASUS service center to replace the hard drive, or you can buy and install the hard drive by yourself. If you can't confirm the specifications of the hard drive by yourself, you can tell the specific model of the machine to help you check and confirm. Thank you.

Hello, the warranty of the notebook hard drive is 2 years, and if there is an invoice, it will be counted from the invoice date, and if there is no invoice, it will be counted from the factory date.

If it is more than 2 years but less than 3 years, you need to pay for repairs.

Dear ASUS users, Hello!

According to your description, sorry, not sure about the specific model of your computer, at present, most models of ASUS notebook models have a two-year warranty on hard disks, (a small number of business machines include hard disks, with a three-year warranty).