What to do if you buy a fake and the seller does not agree to a refund

The first scenario: the transaction is still in progress.

It is recommended that you apply for a refund in time and provide valid documents, such as physical goods, so that you can verify and process.

The second case: the transaction has been successful, and the commodity belongs to the consumer protection commodity.

Please initiate a consumer protection complaint in a timely manner within 14 days after the successful transaction, and provide valid vouchers, such as physical goods, so that you can verify and deal with them.

The third case: the transaction has been successful, and the product does not belong to the consumer protection commodity.

If you come across a fake, deal with it in the following ways!

1. If you have purchased the seller's goods, you can initiate a refund application and ask the seller to refund the goods.

2. If you have not purchased the seller's goods, you can directly find "**Tips" in the upper right corner of the product, click "Report this product" and select "**fake" to report, and provide relevant documents that can prove that the product is fake, such as: evidence that the seller recognizes the product as a fake (chat records, screenshots of product descriptions, etc.), **customer service will accept the report within 3 working days after receiving the report.

If he refuses to give you a refund, then contact customer service to complain about him. Take a good picture of ** to prove that the items purchased by the gift do not match, and you can react and complain.

If the seller refuses to agree, then you can apply for **intervention, as long as there is clear evidence, then**Xiaoer will give you justice.

If a consumer discovers a suspicion of counterfeit goods and initiates a refund application after shopping on **, they are expected to receive the "second return" service. **It was announced that the "Quick Refund for Counterfeit Goods" service has been launched, which is the first time that the e-commerce platform has extended the management of counterfeit goods to consumer rights protection, so as to further protect the rights and interests of consumers and improve the quality of consumption; At the same time, this is also the first attempt by the e-commerce platform to supervise the first-class transactions within the controllable range, so as to completely cut off the profit chain of counterfeiting and selling.

According to the previous process, the average consumer had to go through one or more processes after submitting a refund request, and waited for a few days before getting a refund. In addition, because it is difficult for consumers to identify fakes, and fakes are usually accompanied by varying degrees of quality problems, consumers are often prone to negotiate with sellers on the quality of goods for multiple rounds, which is not only time-consuming, but also exhausting.

After the "Fake Goods Quick Refund" service item is launched, if consumers believe that the goods they have bought are suspected of being counterfeit in online shopping, they will initiate a refund application at the same time, once the goods are punished on the grounds of "counterfeit goods", regardless of whether the refund application is in the initiation stage or in progress, the system will immediately make a "refund" judgment, and the whole process takes no more than seconds. With the protection of the system's speedy refund judgment, consumers will be able to receive refunds as quickly as possible, and the consumer experience will be greatly improved.

In addition, if a product has been identified as a fake before the complaint, all relevant after-sales rights of the product will be subject to a quick refund. The consumer will receive a "refund successful" notification that "the product has been punished for counterfeit goods, the transaction has been cancelled and the buyer has been refunded".

In addition, **.com will also support consumers to get a full refund without returning the goods.

It has been revealed that in addition to fakes, in the future, such as prohibited and restricted goods, credit speculation, and fraudulent transactions will also be included in the rapid refund processing system. Once the product is identified as a prohibited or restricted product, or has been confirmed to be a bad transaction such as credit speculation and fraudulent transactions, the corresponding after-sales rights protection path is similar to that of counterfeit processing, and the system will effectively protect the rights and interests of consumers in the form of quick refunds.

**According to the person in charge, the purpose of the online service project is not only to improve the rights protection experience of consumers, but more importantly, it is hoped to effectively cut off the profit chain of selling counterfeit and shoddy goods. "This is a new attempt, we hope that through the way of snakes, so that counterfeiters can retreat, and also a good shopping environment for online shopping platforms, so that consumers can buy and buy with more confidence. ”

**To buy a fake, first of all, you have to negotiate with the seller, he will not give a refund, you can find **customer service. Sister, it's you who faked this thing**.

You don't have to refund at this time. You can take this fake to the Quality Supervision Bureau and make an appraisal of him. After identifying it as a fake, sue the store directly and ask them to refund you 1 and pay 3.

If it is true that you feel uncomfortable, then you will be refunded, if he will not refund you, you will find customer service, and in the end he will definitely be punished.

**Buy a fake, the seller refuses to refund, you can go to complain, he complains about this **store.

If there is a problem with the goods received, you can protect your rights in **, and the merchant will pay *** money to open a store, and if you don't operate the store, you will close it, and the deposit will be placed for a long time to deal with the follow-up problems. If you succeed in defending your rights, ** will take money to compensate you.

In this case, the buyer can file a complaint with the platform's service staff, which will resolve the issue.

**I bought a fake and the seller refuses to return it, what should I do? Published online. Sue him. Tell him that going on like this will bankrupt him. I think he'll give you a return obediently.

If you buy a fake on **, if the seller refuses to refund it, you can find customer service, find the customer service of that **, or call this complaint**.

**What should I do if I buy a fake and the seller refuses to refund it? You can give him a bad review. Tell everyone not to buy anything from his house again.

If you buy a fake, you can even ask for some compensation, and now** is very strict with fakes, and the light punishment is heavy and the store is directly closed, you can directly apply for a refund without returning, and apply for **customer service to intervene in the submission of the quality of the goods** to prove the problem of the product, and the customer service will solve it for you in time.

If you buy something on ** and buy a fake, and then the seller refuses to refund it, you can apply for Xiao Er's intervention, that is, let the ** staff intervene, and then you can get a refund.

**What should I do if I buy a fake and the seller refuses to refund it? **If you buy a fake and the seller refuses to refund, you should negotiate on the **platform, and there should be a certain amount of treatment.

**What should I do if the seller refuses to refund the fake goods I bought? You can complain to him through the official, which belongs to the black store, and complain to him about his own rights and interests.

You can collect evidence of selling counterfeit goods, complain directly to ** customer service, or go to the local consumer association to complain.

You can choose to return it directly. In the case of guaranteeing the integrity of the goods, it is impossible for the seller not to agree not to return the goods.

Don't worry, ask for customer service, as long as you meet the necessary conditions, it will generally be handled perfectly.

Take a photo and leave the card, and apply for ** customer service intervention.

You can negotiate with the seller first, and if the negotiation fails, you can complain to the third-party trading platform, the administrative department or the consumer association, and if it still doesn't work, go to the people's court to file a lawsuit.

The specific process is as follows:

1. Valid evidence should be retained.

If you find that the purchase is fake, the first step is to collect evidence, take pictures of the goods from all angles with your camera**, and chat records with the merchant for use in case of complaints.

2. Negotiate with the merchant.

After collecting evidence, you can communicate with the merchant, when communicating, be careful not to fall into the merchant's chat trap, clearly explain that the goods you send to yourself are fake, and ask the merchant why it is a fake and why it does not match the previous description.

3. If it is confirmed to be a fake, you can ask for a refund of one and pay three.

If it is confirmed that the purchased goods are fake, the merchant is suspected of fraud and requires the merchant to refund one and pay three.

4. If the return or compensation request requested by the consumer is not agreed with the merchant, the consumer can file a complaint with the third-party trading platform.

When making a complaint, you need to submit various evidence, and the service staff of the e-commerce platform will make a ruling based on the evidence provided by both parties.

5. Complain to the administrative department or consumer association.

If the decision made by the platform service staff does not achieve the desired result of the consumer, it is recommended to file a complaint with the administrative department or the consumer association.

6. Submit to an arbitration institution for arbitration or file a lawsuit in the people's court.

If you buy a fake product on Xianyu and the seller refuses to refund it, you can try the following ways to protect your rights:

First, communicate with the seller to request a refund for the return. If the seller ignores it, you can apply for a refund in the order of Xianyu software, explain the reason, and upload relevant evidence, such as chat records, goods**, etc.

If the negotiation fails, you can apply for customer service intervention in the transaction dispute of Xianyu Software and submit relevant evidence, such as materials to prove that the goods are fake. The customer service will intervene to deal with it, and if it is determined that the goods received are fake, it will support the seller and apply for a refund to close, and if it is determined that the goods received are not fake and cleared, the original judgment will be upheld and the buyer will be refunded.

If you negotiate with the seller Kaihe for many times, you can find Xianyu Xiaoer to adjudicate and intervene to protect your rights.

If you have collected enough evidence and items**, you can protect your rights through legal channels, sue the seller, and require you to bear the corresponding legal responsibility.

It should be noted that in the process of rights protection, relevant evidence, such as chat records, goods**, purchase vouchers, etc., should be retained for use in the process of rights protection. At the same time, we should pay attention to protecting our own rights and interests, and do not compromise easily, so as not to affect the effect of rights protection.

"12315" consumer complaint and reporting hotline** and national Internet platform. The national 12315 Internet platform was officially launched on March 15, 2017.

If you buy it in a shopping mall, first find the shopping mall customer service, floor manager, as long as you make a fuss, the regular shopping mall will choose to calm down (besides, what you bought is a fake, you are the reason). If it doesn't work or it's not a shopping mall, call 12315 to complain, let the Industrial and Commercial Bureau take care of it, 315 Consumer Rights Day is coming, he sells fake and doesn't return, isn't he looking for? ?