How to return a book bought in Dangdang, and how to return a book bought on Dangdang.com?

Please log in to your PC Dangdang account, Dangdang provides you with return service within 7 days from the date of receipt, submit a return application in My Order, self-operated goods order, submit between 9:00-17:00, and will reply to the result on the same day; 17:

00-9:00 the next day, reply to you before 12:00 the next day, if it is a merchant product, it will reply to you within 24 hours; At the same time, if it is convenient, please log in to "My Dangdang - My Return Application" or "Return Progress Inquiry" at the top right of the homepage of Dangdang.com according to the route map in the return form to check your return and exchange acceptance status, please understand, thank you.

Tips: If the goods you receive are damaged or wrongly delivered, you need to upload the damaged or wrong goods** when submitting the application online, so that the staff can confirm and solve your problems in time.

You can contact the customer service pro!

Dangdang return process:

1. First of all, contact the customer, explain the reason, and ask for the address to be sent back.

<>3. When it is different from a certain treasure, it is necessary to confirm the receipt of the goods before the file will appear before the return or refund of the first clear option. Therefore, it is necessary to confirm the receipt of the goods first.

4. After confirming the receipt, click "Refund After-sales", select return or exchange, and pay attention to the receipt within 7 days after confirming the receipt.

5. After writing the reason for the return, click "Apply for Return and Refund", and the refund will be processed after the merchant reviews and approves and receives the book.

It can be returned, when the net.

There are two types of goods, and the return process varies.

If it is a Dangdang self-operated product (if "Dangdang.com" appears on the right side of the product page or the merchant name does not appear, it is a Dangdang self-operated product.) The return process is as follows:

Return and exchange review cycle: submit the application before 9:00-17:00 on the same day, reply on the same day, submit the application from 17:00 to 9:00 the next day, and reply to you before 12:00.

If it is a merchant product (if "** franchise store" appears on the right side of the product page.

"Directly operated store Xiaoxun" and so on are merchant goods. Quietly, the return and exchange process is as follows:

Precautions for merchant product returns.

1) The exchange can only be exchanged for the original product in the order, if the order is wrong, please return it directly.

2) The goods in the gift package or set cannot be partially returned, and the main product with a bundle of gifts must be returned and exchanged together.

4) If you need an inspection report for the product, you also need to provide the inspection report.

5) Dangdang assures you that the goods sold are **, and with a machine-printed invoice and sent together with the goods, with the warranty and Dangdang invoice, you can enjoy the national warranty.

Serve; In order to benefit from the normal warranty of the goods, we recommend that you issue an invoice as a product item.

7) Due to the user's technical level, the use of environmental restrictions caused by false alarms and the actual situation is inconsistent with your description, Dangdang will not be accepted, according to the original address to return the freight by you.

8) When returning a product, the points and corresponding benefits obtained by purchasing the product and evaluating the product will be deducted.

Refunds

Dangdang.com. You can cancel your order before it has been shipped, and you cannot return it if it has been shipped but there is no confirmation of receipt. You can wait for the receipt to be confirmed before choosing to return the goods; Here's how:

2. Then log in to your own.

3. Then click on the top right of the home page: My Dangdang - My Orders to enter the order page.

4. Then find the order you want to return, and select Return on the far right.

5. Enter the "Apply for Return" page, select the returned product and fill in the reason, and make sure to bury the burning.

4. Then select the return method and submit the return application.

5. After the submission is successful, wait for the physical results of the reply process.

Dangdang.com provides you with door-to-door or mail-in return or exchange services with holes, you need to click "Return Application" or "Exchange Application" at the bottom of the Dangdang page, and you will enter the online process of return or exchange.

After you have filled in the return or exchange application and submitted it successfully, the system will send a return or exchange application success email to your registered email address, and you can log in to the registered email address for verification.

When the returned or exchanged goods are mailed, please note:

1. Choose the mailing method of surface mail.

2. Fill in your name, delivery address, order number, product name and model, and reason for return or exchange.

3. Pay attention to the outer packaging of the product and the product itself is not damaged, and ensure that the accessories and accessories of the product are attached.