The order was accidentally cancelled but the payment had already been made

I also encountered the landlord's situation, I bought the book on the 23rd The key is that I also tragically repeated payments I called customer service Customer service asked to send a screenshot of the payment of the bank card and the order number to the email They will process it in 2 working days Generally, the money returns to the card and has to wait for 1 week You can send it once a day Urge them I am like this The customer service attitude is not bad This is handled by the department in charge of the book There is an online ** customer service will give you an email back If you have any questions, send an email Although the reply is slower, but it will calm your heart Not so urgent. In fact, you will understand more if you call customer service yourself, I called all afternoon that day. I've had a lot of similar situations where the money comes back and it's only a matter of time.

So don't worry, let's wait! Generally, if you cancel your order, they will automatically refund you.

Hello, after the order is cancelled, the payment made online by ICBC will be refunded according to the original payment method within 5 working days (excluding Saturdays, Sundays and public holidays).

Hope it helps, thank you.

Question 1: How to cancel an order on Dangdang? If you order Dangdang.com's self-operated goods, the order status is waiting for review, waiting for payment, being distributed, waiting for transfer, and in the state of moving the warehouse, you can directly enter the "My Dangdang-My Order" Qiaoqing to find the corresponding order number, and click the "Cancel" button at the back to cancel; If it is a merchant product in other states or you have ordered a merchant, please send your specific problem and order number to our customer service email [email protected], we will solve it for you as soon as possible, thank you!

Question 2: How to cancel the order when the network has been distributed, it can't be canceled, and it's too late to notify the customer service. If you are a courier to your door, you can refuse to receive the goods when you receive them, or you can accept them first and then return them.

If you are by surface mail or EMS, you can apply for a return. Requests for returns can be made at the Self-Service Returns.

Question 3: How to cancel the order and apply for a refund on Dangdang.com 1. Log in to the **personal center and find the baby you have bought;

2. Click on the purchased baby and find the corresponding order;

Question 4: How to cancel the order on Dangdang Hello, it is recommended that you contact the Dangdang customer service department directly and provide your order number so that it can be processed for you. Thank you for your support to Dangdang and wish you a happy shopping!

Question 5: How to cancel the order in the transfer of the position in Dangdang may not be able to receive the email due to the system, I am also an old customer of Dangdang, you can cancel the order in "My Orders", 1If the order storage status is not reviewed, it can be canceled, if the order has been shipped or the waiting delivery status cannot be canceled, the delivery can be directly rejected, and the shipping fee will not be charged.

Question 6: Can I get a refund if I cancel my order when I buy books online? Of course, you can.

Has it already been shipped?

If the goods are not delivered, apply for a refund directly in the background order.

If you haven't received it, you can refuse it, and then contact the customer service of Dangdang.com and say that you don't want to apply for a refund!

Question 7: How does Dangdang delete the information of previous purchase orders? 5 points Unfortunately, Dangdang does not allow the deletion of order information, and Geng also allows the deletion. I don't know why Dangdang does this? I don't have to be a dangdang network anymore, because of this.

Question 8: Modify the order cancellation process of Dangdang.com to cancel the order.

1. Modify the order.

When Dangdang is temporarily unable to provide the service of modifying the order, please carefully check the order information before submitting the order, and then submit it after confirming that it is correct. Once the order is successfully submitted, it cannot be modified, and if you find that the order information is incorrect, please place a new order.

2. Cancel the order.

You can check the processing status of the order by logging in to "My Account". If the order is in the status of "Waiting for Review" or "Waiting for Payment", click the "Cancel Order" button. If the order cannot be cancelled in other statuses, it is recommended that you refuse to accept the stool cancellation order.

Question 10: How to cancel the order when the order has been distributed. What if you don't want it?

Hello, if you want to cancel the order, it is recommended that you can contact Dangdang Gengfu to apply for canceling the order, Dangdang customer service email [email protected], please understand, thank you.

Under "My Orders", click the "View" link to enter the order details interface.

At the top of the right side of the page, you can see the "Cancel Order" button, which you can click to cancel the order. When the order has been shipped, the order cannot be cancelled: when the order is in the status of "Waiting for Review", "Waiting for Payment", "Waiting for Pre-sale Items to Arrive", "Loading", "Waiting for Transfer", "Moving", "Moving", "Waiting", "Waiting", "Waiting", "T

Before the order has been approved, you can choose to cancel in the order status, and if it has been reviewed and is in the state of stock or shipment, you cannot choose to cancel. You must contact customer service to cancel your order.

Refund method and refund time.

Payment Methods Refund Methods Refund Periodicity.

Online payment (payment on third-party platform) will be refunded to the original payment method within 5 working days.

POS machine payment is refunded to the original payment card within 7-15 business days.

Post office remittance will be refunded to "My Dangdang - Account Management - Account Balance" for 1 day.

Bank Transfer Refund to "My Dangdang - Account Management - Account Balance" for 1 day.

Cheque payment will be refunded to "My Dangdang - Account Management - Account Balance" within 1 day.

Account Balance: Return to "My Dangdang - Account Management - Account Balance" for 2 hours.

Refund instructions: 1. If you pay online through Agricultural Bank of China or Fast Money Bank: within 90 days after successful payment, the money can be refunded according to the original payment method; After 90 days, the refund can only be refunded to "My Dangdang - Account Management - Account Balance".

2. If you pay through POS machine: when you need to return the goods at your door, the payment will be refunded to you in cash.

3. If you pay by foreign credit card supported by the Shouxin payment platform: the refund period is 1-2 weeks.

4. The money refunded to "My Dangdang - Account Management - Account Balance" can be used for future purchases, or apply for balance withdrawal.

5. Some of Dangdang's products are provided by the merchant who signed a contract with Dangdang, and after you pay, if the merchant does not deliver the goods within 10 days, Dangdang will refund you directly (except for specific goods, such as goods customized according to customer needs).

6. This provision only applies to refunds paid in cash, not to gift certificates and Dangdang gift cards.

OK! However, once the order is cancelled, it cannot be restored. Here's how:

Self-operated: When the order is in the status of "Waiting for Payment", "Waiting for Review", "Waiting for the Arrival of Pre-sale Goods", "Loading", "Waiting for Transfer", "Moving Warehouse", you can enter "My Order" and click the "Cancel" button to cancel the order directly.

Merchant: When the order is in the state of "waiting for payment", "waiting for review" and "waiting for the arrival of pre-sold goods", you can enter "My Order" and click the "Cancel" button to cancel the order directly.

Yes, log in to your account, there is an option to cancel the order, you should look for it.

I can only apply manually to try it:

How to cancel an order is as follows:

1. Open the search "Dangdang" to enter the official Dangdang network ** (pay attention to distinguish fake and malicious **), after entering the Dangdang network, you need to log in to the Dangdang personal center, and click the "login" button at the top of the page to log in to Dangdang.

2. After logging in, click on the "My Orders" option under "My Dangdang" at the top of the page. Under "My Orders", click the "View Luhua" link to enter the order details interface.

3. In the upper position on the right side of the page, you can see the "Cancel Order" button, click this button to cancel the order. When the order is "waiting for review", "waiting for payment", "waiting for the pre-sale goods to arrive", "waiting for the delivery of pre-sale goods", "being loaded", "waiting for moving", "waiting" and "moving", you can cancel your accompanying order.

Refunds. Online payment: After the express picks up the goods (excluding the day), the return will be arranged within 2 days, and the refund will be made according to the original payment method after the operation.

For returns, please refer to the above refund instructions table for specific refund timeliness.

Foreign credit card: The return will be arranged within 2 days after the goods are picked up by the courier (excluding the same day), and the bank will refund the refund to the original payment card within 7-15 working days after arranging the return.

Gift certificate: After the express delivery picks up the goods (excluding the day), the return will be arranged within 2 days, and the corresponding gift certificate amount will be restored about 10 minutes after the return is arranged, and the validity period of the gift certificate will remain unchanged.

Gift card: The gift card amount will be restored within 3 days after the courier picks up the goods.

Bank transfer, balance, cash on delivery: Arrange the return within 2 days after the courier picks up the goods (excluding the day), and restore the balance amount about 1 hour after arranging the return.