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Generally speaking, I don't recommend that you go up as soon as the customer comes, I suggest that you sweep the customer with your peripheral vision, and then let him look at it for a while, first of all, a person will observe the environment when he goes to an unfamiliar place. Wait for him to get used to it, and then go, if he's hesitating, wait for him to settle down. What does the opening line say?
You could say that it will delay you by about 5 minutes. Don't bother customers with narrow questions. You can ask what kind of refrigerator you are interested in!
That's the trick, he can be brand, size, performance, reliability. Open-ended questions are better. I don't advise you to talk about it and give it to the customer.
He said anything. If he says I like Haier, then you have to ask what you like about Haier. He says something, and you go on and say, "You're right, and then what's so good."
It is the same to buy a refrigerator, but the customer's requirements are different, and the selling point of the product is also different. Figuring out what your customers want is the first step. Asking questions is the most important, and simple and pleasant topics will increase the speed and success rate of closing.
You can ask your customers, what do you think is the most important thing about the refrigerator? Then lead him to speak out what he wants. Some customers don't even know what they really want to buy.
Help him analyze. Then repeat the customer's needs, what he will say. And then you say what's else, okay, I get it.
Then take out two closer to the request and give him a choice. And to see if he has sufficient funds. Analyze the differences between the two refrigerators, then let him choose for himself and make his own suggestions.
When introducing the product, it is necessary to briefly describe the performance of the product itself, but also explain the details of the product's after-sales installation, warranty and so on. Of course, if you can also throw out a ** plan. Emphasize that now is the right time to buy.
In addition to these, it is necessary to use the method of storytelling to show the correctness of his choice, that is, the purchase details of previous customers, and even look at the receipts to show that he will not buy wrong. Pay attention to the transaction signal, maybe he will be silent, will carefully ask other after-sales, or bargain on **. When multiple people come to buy at the same time, pay attention to who is the decision-maker.
Emphasis is placed on functional taste for men, and affordability and convenience for women. Generally speaking, women have more decision-making power. Let him experience it for himself when he demonstrates it.
Don't put a mask on it, and don't throw a lot of technical terms, it will increase the number of questions they consider. Complex problems are simple and must be vivid. It should be said that a smile and a moderate amount of enthusiasm are the keys to your sales success.
But even this will fail, so don't complain about the customer who doesn't buy, it's very likely that he will buy next time, believing that the customer will buy you before you can sell it. When the customer leaves, send them away politely and thank him for listening to you. Selling from start to finish will make you feel warm, and you'll be the first to close a deal without a big difference. Satisfied.
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Samsung washing machines are divided into wave wheels.
There are two types, the wave wheel washing machine model starts with XQB, and the drum washing machine model starts with WF WD.
The following two models are listed for detailed analysis:
1. Wave wheel washing machine XQB50 Q85 XSC, the model analysis is as follows:
X: Washing machine Q: Fully automatic B: Wave wheel 50: 5 kg Q85: Product series XSC: sold to Chinese mainland.
2. Drum washing machine WD0704CQR XSC, the model analysis is as follows:
W: Washing machine D: Drum washing machine with drying function, if changed to F, it is without drying function 0:
2010 launch 70:7 0 kg 4: maximum dehydration speed of 1400 rpm cqr:
Project ** (no practical significance) XSC: Sold to Chinese mainland.
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By looking at the letters and numbers in the washing machine model, you can understand the basic information of the washing machine, taking the drum washing machine WW70H5410ES as an example to introduce the naming method of the washing machine:
WW stands for: washing machine classification (WF and WW stand for drum washing machines, WD stands for drum washing machines with drying function); 70 represents: washing capacity (70 for 7 kg, 80 for 8 kg, 75 for kg, 90 for 9 kg, 10 for 10 kg, etc.); h is for :
Production life (14 years for H, 15 years for J, etc.); 5 represents: series; 4 represents: dehydration speed (4 represents 1400 rpm, 0 represents 1000 rpm, 2 represents 1200 rpm, 6 represents 1600 rpm); 1 Representative:
development platform; es stands for: color.
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Style. Change the door and call it **. The other twenty years will remain the same.
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B: Represents refrigerator.
C: Indicates a household refrigerated refrigerator, that is, a single-door refrigerator.
cd: indicates household refrigerated and refrigerated refrigerators, that is, refrigerators with double doors and more than two doors.
D: Indicates a household refrigerated refrigerator, that is, a freezer.
Refrigerator category: energy-saving refrigerator, computer refrigerator, fluorine-free refrigerator, inverter refrigerator.
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The first part represents the washing machine code, the second part represents the automation program code, the third part represents the washing method code, the fourth part represents the rated washing capacity, the fifth part represents the factory design sequence, and the sixth part is the structural code.
The first is the washing machine code, which is represented by the Chinese pinyin letter "x"; The code name of the dehydrator is represented by the Chinese pinyin letter "t".
The second digit is the automation program codename. It is represented by the Chinese pinyin alphabet, where the common type is represented by "p"; The semi-automatic type is denoted by a "b"; The fully automatic type is indicated by a "q".
The third digit is the washing method code. It is represented by Chinese pinyin letters, among which, the wave wheel type is represented by "b", the roller type is represented by "g", and the swing leaf type is represented by "d"; Washing machines with other washing methods are indicated by the first letter of the washing method name, if the letter is the same as b, g and d, by the first letter of the second word, and so on.
The fourth position is the rated washing capacity. Expressed in Arabic numerals, divided by 10 by the number of representations, is the rated washing capacity.
The fifth digit is the plant design serial number. Expressed in Arabic numerals, it can be one, two, or three digits.
The sixth digit is the structural code. It is represented by the Chinese pinyin alphabet, and the double-barrel washing machine is represented by "s"; A single barrel including a drum washing machine is not indicated.
For example: Samsung XQB50-918A means that the rated washing capacity is 5kg, wave wheel automatic washing machine, industrial **918A
Hope it helps.
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b: Household refrigerator.
C: Refrigerated. D: Freezing.
301: effective volume.
w: No frost. M: Three-door refrigerator.
Q: 13 years to develop products.
i: Steel plate door.
S1: Color (snowflake silver).
M: Advanced.
WF: Front-loading front-loading washing machine.
70:7kg
2. U: Function**.
2: The rotational speed is 1200rpm
BB: Project**.
gd: color.
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Hello: Samsung washing machines are divided into two categories: wave wheel type and drum type, wave wheel washing machine model starts with XQB, drum washing machine model starts with WF WD, the following two models are listed for detailed Minchang analysis.
Wave wheel washing machine XQB50-Q85 XSC, the analysis of this model is as follows:
x: Washing machine.
Q: Fully automatic.
B: Wave wheel. 50: 5 kg.
Q85: Product family.
XSC: Sold to Chinese mainland.
Drum washing machine WD0704CQR XSC, this model is analyzed as follows:
w: Washing machine.
d: Drum washing machine with drying function. If it is changed to f, it is without drying function.
0: In 2010, the bridge was listed.
70: kilograms.
4: The maximum dehydration speed is 1400 rpm.
CQR: Project ** (no practical significance).
XSC: Sold to Chinese mainland.
Note: Regarding the letters that represent the color, the letters before the xsc are generally the letters that represent the machine colors.
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