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What should I pay attention to when talking to customers? How to exceed customer expectations?
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Talk less about work at the wine table, get to know each other better, and let him talk to you!
At other times it's just work! ยท
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In fact, you don't have to deliberately go to the topic, you just treat her as an ordinary friend and chat. The more you think she's special, the less topics you have to talk about.
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People have a lot in common.
It's all emotional.
Let's talk about family. His experience.
annoyances, etc. You can always find common ground.
Show more concern.
Talk more about the customer's own situation.
In short, let him open the conversation.
All you pay is ears and responses, and that's it.
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Talk about topics that interest your customers and try to relate them to your company's services and products.
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Summary. 1.Start with the accent and find the topic of the fellow.
Chinese will have a hometown complex no matter walking in **, so you have to learn to hear the accent of the guest, whether it is your hometown, if it is a hometown, then your distance will be closer, then the following communication will be very smooth.
2.Recently, the bits and pieces of life, care about the guest's body, such as finding that the guest's shoulders are more sore, and he reacts more when you press it, so it is necessary to introduce it into life, whether it is busy, too tired at work, etc., so as to find the topic.
How to talk to customers about other topics.
1.Start with the accent and find the topic of the fellow. Chinese will have a hometown complex no matter walking in **, so you have to learn to hear the accent of the guest, whether it is your hometown, if it is a hometown, then your distance will be closer, then the following communication will be very smooth.
2.Recently, the bits and pieces of life, care about the guest's body, such as finding that the guest's shoulders are more sore, and he reacts more when you press it, so it is necessary to introduce it into life, whether it is busy, too tired at work, etc., so as to find the topic.
3.Pay more attention to the latest popular topics, recent hot online events, new facts, and some popular movies and social events, etc., which can be regarded as your common topics. 4.
Find a topic on TV, if you really can't find a topic, you can let the guest watch TV, and then see which programs he is interested in, and then come to find a common topic, so that the conversation is easier.
You can talk about your own family, so that the stack can understand you better. Let's talk about their preferences and their recent situation. >>>More
1.To chat with a girl, you first have to know the girl's hobbies, and then start with her hobbies. Try to talk from topic to topic, and if one topic doesn't work, try the next one to try to say something that is of interest to the other person, or something that is of interest to both parties. >>>More
In general, there can be exercise! Movies, hobbies! You can also tell us what you like to eat! Of course, you can also talk about what has been more popular recently! You can learn about the glory of kings, boys basically know it, right?
The best thing is to introduce yourself, don't always ask others, feel as if you are very picky, which is very annoying. When introducing yourself, of course, you should pay attention, it is best to do your homework, see what kind of person the other party likes, if the other party likes to have ideals, talk about what ideals you have in the future (of course, you have to be far-sighted), if the other party likes to be down-to-earth, talk about what you are doing now, and plan to live a down-to-earth life. Especially to be calm and steady, this must not be wrong, of course, not too rigid... >>>More
First of all, we should talk about each other's work, mainly the current work status, goals and future ideas. Then there are problems and areas for improvement, and then talk about some emotional aspects. In short, according to the actual situation, communicate step by step, talk about mutual interest, and don't want topics that the other party doesn't like to hear.