How to catch old customers, how to keep old customers?

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Here, according to the Huai blind crack problem you provide, for you to inquire about the following hello, service can make customers satisfied with high-quality customer service is the key to customer satisfaction, a high-quality customer service should have the following characteristics: 1. Timely and effective response. Customer service should respond to the needs of customers as soon as possible and solve customers' problems in a timely manner to ensure customer satisfaction.

2. Professional services. Customer service staff should have the professional knowledge and skills to accurately provide effective solutions to meet the needs of customers. 3. Friendly attitude.

Customer service staff should have a friendly attitude, be able to listen patiently to customers' opinions and suggestions, and be enthusiastic to provide assistance so that customers feel respected and cared for. Fourth, meticulous service. Customer service should be able to provide meticulous service to ensure customer satisfaction, such as providing timely service tracking, timely response to customer inquiries, etc.

In short, high-quality customer service is the key to customer satisfaction, timely and effective response, professional service, friendly attitude and meticulous service are important factors for customer satisfaction.

Service is the embodiment of the added value of beauty salons, and it is service that impresses customers with non-technical **, and the characteristics of service should be institutionalized, standardized and standardized. If customers have a sense of "value", they will be able to retain customers.

A good environment often has a strong attraction to customers, and customers want to have a sense of experience through visual effects, so in the dazzling market of modern society, the environment of a good beauty salon has also become one of the key points to retain customers.

The product is the focus of consumers' pursuit and attention, and the early customers to the beauty salon are trusted through the product; In the later stage, after the beauty salon made a famous brand and formed a brand, customers believed in the product through the beauty salon, and most of the old customers belonged to the former, so the beauty salon must pay attention to the product quality if it wants to retain new and old customers.

Tell him about the harmfulness, then tell the big good, in contrast.

It's also a good way to sell your hue.

Let him feel that it is best and appropriate to be caught by you, and the most profitable.

The main core of the way to retain repeat customers is to stay sticky and build trust.

Here are a few things to consider:

1. Product innovation: no matter how good the product is, there will be a life cycle, so the product should be constantly updated and iterated, especially now that social technology is changing with each passing day, innovation is the eternal driving force to maintain development, and retaining customers is even more.

2. Service upgrading: Whether it is a production-oriented enterprise or a service-oriented enterprise, service is a crucial point, sometimes more critical than the product. The homogenization of the product is serious, but the service does not have a ceiling, always on the road, around the customer's purchase before, during and after the intimate service, not only can solve the problem, but also can predict the problems that the customer will encounter in the future, they may extend the demand, retain the customer that is a logical thing.

3. Open up the "social circle", the customer service system is not purely to sell products, but to establish a social system from the perspective of customers, through the subtle influence, the entire line is opened, and the ultimate goal is to establish a relationship of trust. It's also the key to the brand's success.

4. The last point is: do it first, then talk about it, and then make adjustments in the process, don't just focus on the immediate interests, but look at the overall situation.

Retaining existing customers is a perennial topic in business business.

The customer's demands are actually very clear, generally speaking, the best is moderate, the product quality is hard, the delivery is timely, and the after-sales service is good. Of course, there are various other personalized or desirable demands, such as: new products, trendy technology, strong functions, high brand reputation, etc.

In the case of smartphones, most people choose brands that have been stable for a while, and some people may have 2-3 phones and will use different brands. So every big brand of mobile phone has its own fans and customers. But every year the industry competition is becoming more and more fierce, each through a variety of activities, to seize the old customers, to attract new customers, then some businesses do not act or a little negligence, sales performance is likely to decline, your original old customers may choose other products, old customers will gradually drift away.

In order to retain old customers, it is necessary to not only try to meet the demands of customers, but also to provide customers with value-added services. In marketing, it is often said that we must create value for customers. Customers feel that your product is cost-effective, the service is good, the quality is stable, and the function meets the design requirements, it is more satisfied, if there is additional value-added, then the customer will choose the old business, after all, there are still some risks in replacing products that are not very familiar with or products of other brands.

So what are value-added services?

An increase in features that are not expected of the product. For example, if you have a refrigerator, everyone is about the same, and if there is an ice-making window, and others don't, then the customer will choose yours. When someone else has it, you have a wine storage room.

And all that. No one has me, no one has me, always ahead.

The improvement of brand reputation. Through advertising, promotional endorsements, etc., customers feel that using your products has a sense of face, pride, and feel that it is high-grade and worth the money. This is brand recognition.

The embodiment of new value in service. Some products such as refrigerators, washing machines, industrial products such as pulverizers, twin screw extruders, etc., after-sales service and accessories** often make customers very troubled. Your after-sales service and accessories should be delivered quickly, relatively durable, reasonable, and the customer is basically your loyal buyer.

If there is a new product, I would like to try yours first.

And so on. There are other areas of added value. Therefore, if we want to retain old customers, we must at least do the following:

1. Continuously improve the efficiency of production management, reduce costs and maintain competitiveness.

2. Continuous innovation, new products and new functions are presented to users to ensure product leadership.

3. The product quality is stable, the trouble is less, and the customer can rest assured.

4. Use high-quality projects, high-quality displays, celebrity endorsements, corporate image design, cultural exchanges and other activities to vigorously promote the corporate brand, so as to maximize its reputation and make customers feel comfortable to use.

5. The service is intimate, thoughtful, fast, etc., and customers can use it with peace of mind.

The topic of retaining old customers is too big, and it is not enough to fully draw a plan to retain old customers from the above aspects.

1. The customer's feelings can not be established overnight, and old customers also need a little benefit to maintain.

2. Good service, high old customers who return to the company.

3. Interact with old customers regularly, interact with him without any utilitarianism, and get closer to the relationship 4. Appropriately, 5. Eat small losses appropriately, so that customers feel that they are making cheap, and then make a lot of money.

6. Go to the heart and go into the hearts of customers.

1. Things. Good goods or good service. Low prices are not a good way to go.

2. People. Good communication and proper return visits. The mixed face is familiar to the feelings.

3. Things. **Or points activities, as well as cards.

Chat with customers more, understand the situation, be familiar, everyone should be like friends, and they will naturally become old customers.

Old customers trust you enough, and if you let them trust you enough, they will still look for you.

The essence of business is the exchange of interests, since it is an old customer, it means that the customer is more recognized by your previous products or services.

Then you can serve the old customers well in the follow-up, and let the old customers help with the referral, which is more likely to be realized.

The main thing to do: continue to provide good products and services.

Give products or services that exceed expectations.

Do the necessary customer care and close the relationship with customers.

Get a membership card, or engage in activities, discounts for the second consumption, etc.

1. You can redeem membership points for goods.

2. You can take a coupon after purchase.

3. Send holiday greetings regularly.

4. Send new products regularly.

At the same time, the service attitude should be good, and everyone wants to buy happily.

1. Small gifts.

2. Small activities.

3. Interact more.

4. Care more.

5. Chat with friends.

The problem is too broad, you need to give a general framework, online or offline, what category, how customer viscosity, how profitable the product, you just have such a question, that may have to be said for three days and three nights.

1. Preferential activities to attract customers.

2.Send gifts to retain customers.

3. Grasp the real needs of customers.

4.Build a good relationship with your customers.

What kind of membership system, discount coupons, and more activities will naturally come.

Improve the quality of their own service and their own after-sales service.

No matter what industry you do, you can't do without service, and communicate with old customers.

1 Customer Experience.

2 Product quality.

3 Interact often.

4 Constant upgrades.

5. Keep innovating.

Be humanDo a good job, and people will naturally do business with you.

Good taste and good service will naturally retain customers.

It also depends on the quality of your product.

Product + character = quality + service.