What are the benefits of consumers?

In order for this right to be truly realized, consumers have the right to demand that the goods and services provided by the operators meet the requirements for the protection of personal and property safety. Right to know: Consumers have the right to know the truth about the goods they buy or use or the services they receive, referred to as the right to know.

This right indicates that consumers have the right to inquire and know the truth about the goods or services when purchasing or using goods or receiving services; Business operators providing goods or services have the obligation to truthfully explain the relevant circumstances to consumers. Choice:

Consumers have the right to choose goods or services independently, referred to as the right to choose and fair trade: consumers enjoy the right to fair trade, referred to as the right to fair trade. According to the provisions of the Consumer Law, this right is mainly embodied in the following two aspects:

The right to obtain fair trading conditions such as quality assurance, reasonableness, and correct measurement; The right to refuse a trader's forced trading behavior.

Consumers enjoy the right to establish social groups to protect their legitimate rights and interests in accordance with the law, referred to as the right of association. The right to access to knowledge: Consumers have the right to access knowledge about consumption and the protection of consumer rights and interests, referred to as the right to access to knowledge.

The right to respect for personal dignity and national customs: Personal dignity is an important part of consumers' personal rights, including the right to name, reputation, honor, portrait, etc. Respect for the human dignity of consumers is one of the minimum rights of consumers.

In practice, violations of consumers' right to personal dignity are largely manifested in searches of consumers' bodies and their belongings, and even restrictions on consumers' personal freedom. Respecting national customs and habits is an important part of the party's and the state's ethnic policy. Right to Supervision:

Consumers have the right to supervise goods and services and the protection of consumer rights and interests, referred to as the right of supervision.

Consumer rights and interests refer to the rights and interests enjoyed by consumers in accordance with the law when they obtain goods or receive services for a fee, and in a certain period of time thereafter. Consumer rights and interests are the rights granted to the end users of commodities under certain socio-economic relations to meet the objective needs of economic operation. On March 15, 1962, John F. Kennedy, the former U.S. Congress, delivered a special address to the U.S. Congress, proposing for the first time the "four rights" of the famous consumer, namely:

the right to security; the right to obtain accurate information; the right to freely decide on a choice; The right to put forward consumer opinions. The four rights proposed by the 315 Mark Kennedy have gradually been recognized by consumer organizations around the world and have been adopted as the most basic work goals.

1.The right to know the truth. That is, consumers have the right to know the truth about the process of purchasing and using goods or services they receive.

2.Choice:That is, the right of consumers to choose goods or services independently.

It includes two aspects: one is to have full choice of commodity varieties, service methods and their providers; Second, the choice of goods and services and their suppliers should have the right to decide freely without compulsion.

3.The right to security of persons and property. That is, consumers have the right to purchase goods if their person and property are threatened.

4.Trading rights. It refers to the right of consumers to obtain fair trading conditions such as quality assurance, fairness and reasonableness, and accurate measurement when purchasing goods or receiving services, and the right to refuse the forced transaction of operators.

5.legal claims. The right to claim compensation refers to the right to claim compensation when rights, resources, etc. are infringed or lost due to individual or collective damage.

6.The right to knowledge. That is, consumers "have the right to access knowledge about consumption and consumer protection." ”

7.The right to establish consumer organizations. It includes two aspects: one is the right to require the state to establish a functional agency to represent the interests of consumers; Second, it has the right to establish its own organization and safeguard its own legitimate rights and interests.

8.The right to supervise and criticize means that consumers have the right to supervise goods and services and the protection of consumer rights and interests. In particular, consumers have the right to participate in the formulation of national consumer policies and related legislation, and to monitor their implementation.

9.The right to be respected. Consumers enjoy the right to have their personal dignity and national customs respected when purchasing and using goods and receiving services.

Consumers have the following basic rights: (1) the right to safety and security; (2) the right to know the truth; (3) the right to make your own choice; (4) the right to fair dealing; (5) the right to claim compensation in accordance with the law; (6) the right to seek education and obtain information; (7) the right of association in accordance with the law; (8) uphold the right to dignity; (9) The right to supervise and criticize.

The right to personal and property security, the right to know the true situation, the right to make independent choices, the right to fair trade, the right to claim compensation in accordance with the law, the right to obtain knowledge, the right to supervise and criticize, and the right to personal dignity. Nine rights such as respect for national customs and habits.

If a beauty salon is engaged in an event, and I buy a card from her, and later says that it is a peer, and I want a refund unilaterally, can I claim compensation?

1) Right to security.

It refers to the right of consumers to protect their personal and property safety from harm when they buy or use goods or receive services. Specifically, it includes two aspects: one is the right to personal security, and the other is the right to property security.

(2) the right to know the truth;

It is the right of consumers to know the truth about the goods they buy and use or the services they receive.

(3) the right to make your own choice;

It is the right of consumers to choose goods or services independently.

(4) the right to fair dealing;

It refers to the right of consumers to obtain quality assurance and fair trade such as reasonable and correct measurement when purchasing goods or receiving services.

(5) the right to claim compensation in accordance with the law;

It refers to the right of consumers to demand compensation in accordance with the law when they suffer personal or property damage due to the purchase or use of goods or services.

(6) the right to seek education and obtain information;

It is a consumer right derived from the right to know the truth. It refers to the right of consumers to obtain knowledge about the collapse of consumption and the protection of consumer rights and interests.

(7) the right of association in accordance with the law;

It refers to the right of consumers to establish social groups in accordance with the law to protect their legitimate rights and interests.

(8) uphold the right to dignity;

It refers to the right of consumers to have their personal dignity and national customs respected when purchasing goods or receiving services.

(9) The right to supervise and criticize.

It refers to the right of consumers to supervise goods and services and the protection of consumer rights and interests.

2. Protection of consumer rights and interests.

1) Protective organs.

There are two types of consumer rights protection authorities: administrative law enforcement agencies and industry authorities.

Administrative law enforcement departments include industrial and commercial administrative departments, technical supervision departments, health supervision and management departments, import and export commodity inspection departments, etc. The main responsibilities of the administrative department for industry and commerce to protect the rights and interests of consumers are:

1) Through the supervision and management of market operators, stop illegal operations and prevent the occurrence of acts that harm the rights and interests of consumers.

2) Through the supervision and management of various markets, investigate and deal with all kinds of market violations, maintain the order of market transactions, and provide consumers with a fair and safe consumption environment.

3) Through the supervision and management of advertising, investigate and deal with false advertising and misleading propaganda behaviors, and safeguard consumers' right to choose and legitimate rights and interests.

4) Through trademark management, investigate and deal with trademark counterfeiting, and create conditions for consumers to purchase high-quality goods.

5) Crack down on and investigate all kinds of acts that infringe on the rights and interests of consumers by stopping all kinds of acts of unfair competition.

6) To guide the work of consumer associations.

2) Protecting organizations.

1.Consumer organizations.

That is, consumer protection groups refer to the general term of social organizations that form groups in accordance with the law to carry out social supervision of goods and services, so as to protect the legitimate rights and interests of consumers. Consumer organizations are the product of the development of the consumer movement and the result of the exercise of the right of association by consumers. Consumer organizations have the following characteristics:

It is a social organization with the purpose of protecting the legitimate rights and interests of consumers, not for profit.

2.Consumer associations.