What issues should be paid attention to in consumer complaints, and how to make 315 complaints most

The first question is who to complain to?

And then what is the complaint?

In the process of complaining, it is necessary to state clearly what happened, and also pay attention to the submission of complete written materials, especially the key parts must not be missing. Be sure to write down the complainant's name, address, postal code, the name and address of the complained unit, the fact of damage, the name, brand, specification, quantity, **, production unit and negotiation process of the purchased goods, and put forward their own reasonable requirements. Do not mail tickets, documents and physical objects without the consent of the consumer to prevent loss, these evidence is an important part of the success of the rights protection.

It should also be noted that complaints in one of the following 6 situations will not be accepted by the Consumer Association: 1Complaints about the purchase of commodities not for their own consumption, but for production or sales (excluding the means of production purchased by farmers for their own use) are requirements for the complained goods.

2.Complaints about economic disputes between enterprises (including individual industrial and commercial households) are directed at individual consumers, and the former shall be referred to the Ministry of Industry and Commerce for handling.

3.If an individual trades goods privately, it is a complaint of breach of contract, and it must be a registered merchant.

4.This information is indispensable for complaints in which the name, address, and necessary evidence of the respondent cannot be provided, 5For complaints that have already been accepted by the judicial and administrative departments, do not think about voting more.

6.For complaints that do not comply with the relevant national regulations, you can look at the relevant legal provisions.

How do I make a complaint? After the fight against rights protection, the speech should be concise and clear, the attitude should be clear, and the "trouble" should not be irrational, and the effect of the complaint can be improved by being reasonable. You can also negotiate with the merchant after filing a complaint to find a more gentle solution, but you must not make an extraordinary claim.

It is also necessary to pay attention to the issue of timeliness, complaints can not be delayed for too long, and some goods exceed a certain time limit, and consumers lose the initiative.

First of all, you must be clear about who you are complaining about, the reasons and facts for your complaint, and you must be clear about the jurisdiction of the business administration in which you are located, and after getting through 12315, follow the prompts of the staff to provide the name, address, and leave your name.

When consumers complain, they should describe what they need to complain about, and then call 315 to complain**, and they can make an effective complaint.

When consumers decide to file a complaint with 315, they should pay attention to the following three aspects: clarify the facts; There must be the specific store name, address, merchant** and so on of the party being complained; There should be a good reason to complain.

Consumer complaints should be made clear and reasonable. The most effective way to complain about 315 should be ** complaints, followed by ** complaints!

Care should be taken not to deceive, but to be truthful. The most effective way is to lodge a complaint directly with the competent administrative department for industry and commerce. The complainant will be dealt with within 7 days of the complaint's complaint.

When complaining, consumers should have a clear object of complaint, specific information about the complaint business and clear and reasonable reasons for complaining, and after understanding these problems, they should be ready to complain with sufficient conditions, so that the success rate and effectiveness are higher.

The conditions for consumer complaint 12315 are:

1) There is a clear respondent; (Be sure to understand the specific business information before complaining, such as store name, address, **, etc.).

2) There are specific requests for appeals, facts, and reasons;

3) It is within the jurisdiction of the administrative organ for industry and commerce; (The scope of jurisdiction can be divided into: responsible for market supervision and management and administrative law enforcement.) The scope of jurisdiction involves: functional and territorial).

4) Consumers need to purchase or use goods or receive services for their daily consumption.