What else does a Butler need to have in terms of workflow or experience?

butler service

Nowadays, the rise of "butler" in some high-star hotels in China, known as butler in English, originated from the butler service in the early aristocratic families in England, and has now evolved into today's "butler" service.

The so-called "personal butler" is actually a more professional and private high-end hotel service, which is to concentrate the services in the hotel into a high-quality service staff to provide personalized services for guests. Butler service has become the mainstream trend of competition and development in the international hotel industry.

Mr. Robert Watson, President and Chairman of the British Professional Butler Guild, said, "Butler service is a seamless service achieved by the coordination of butlers, and it is the way to achieve a high degree of customer satisfaction!" ”

That's a waiter who specializes in serving one guest! There are in the TV series "Five Star Hotel"!

Senior professional housekeeping services are available.

The so-called "butler service" is a more professional and private one-stop hotel service, which is a one-person service that integrates the front office, guest rooms and catering departments of the hotel. Guests staying at the hotel will be served by a designated professional butler who will serve him or her exclusively. All the services required by the VIP are such as:

Unpacking luggage, check-in and check-out, room service, early morning calls, food delivery, laundry, ticket booking, travel and secretarial services are all taken care of by this butler. This more personalized service greatly facilitates and satisfies the needs of hotel VIPs.

The butler service concept of modern hotel industry originates from the golden key service of the "World Golden Key Organization". In reality, the role of a butler is generally found in high-end hotels. Therefore, as an excellent personal butler, both from the appearance and the internal quality have high requirements, just like Pan Yulong in the play "Five Star Hotel", there is affinity, gentle eyes and manners, so that customers can enjoy the service at the same time, but also feel the warmth of home.

When customers enter the hotel, they can see in the lobby that both the male and female housekeepers are wearing black "tuxedos", with a friendly smile on their faces, and they have thoughtful and meticulous management service processes when receiving VIP guests. First of all, it is necessary to make a detailed reception plan, including understanding the living habits and personal preferences of the guests, such as the water temperature that the guests like when bathing, and the meals they like to eat during meals. After the guest checks in, the "tuxedo" should adjust and enrich the reception plan formulated in advance according to the guest's preferences, provide services for the guests' daily life, itinerary, meals and other details of life, and do a good job of the housekeeper's diary, and the housekeeper's service is also 24 hours a day.

Most importantly, the most basic professional ethics of a butler during the service period also lie in the strict confidentiality of the personal privacy of the guests. In addition to the VIP guests of the hotel, according to the specific situation of other guests, the butler department will arrange whether to require butler service. For example, some elderly customers, if there is a situation of limited mobility and need personal care, the housekeeping department will immediately make corresponding arrangements.

Although there is a certain range of people served by the butler, it is generally to stay in a specific area of the room or make an important reception reservation in advance. This usually includes politicians, business celebrities, celebrities, etc., but in most cases, guests staying in hotels and making reasonable requests will be served according to the situation.

As a hotel management student, I did Butler during my internship, so I can ** this... Job description: 3-5 days before the guest comes, you need to manage everything, guest room, checkinalart, guestpreference

Prepare amennity a day in advanceIf you need it on the day, you need to have a pickupservice, and then WarmWelcome and inroomcheckin. During your stay, you should be on call 24 hours a day to arrange your trip (depending on the type of guest, it may be businesstrip or leisuretourist

The day before leaving, confirm the dropoffservice. Leave the store to dropoffservice, guestopinionThere will be followups for the next three to five days.

Many different hotels, the requirements are also different) butler generally domestic requirements three Chinese language is enough (many resorts, it is estimated that English is enough).

The requirements of the personal butler are high, it is responsible for the clothing, food, housing and transportation of the guests, and the knowledge of all aspects must be mastered, guest rooms, catering, and front desk.

The butler of different hotels is slightly different, the Grand Hyatt Hotel does not have a special butler department, the personal butler is temporarily transferred from other departments, the Hilton Hotel has a butler department, belongs to the front office department, and the St. Regis Hongta Hotel also has a butler department, as for the academic qualifications, I see that the most people who do butler in five-star hotels are secondary school graduates, of course, there are college undergraduates, and masters are doing senior management positions in the hotel, and it is rare to do a personal butler with such a high degree of education, of course, English is very important, There are no special requirements for the specific level, but I heard that you have to be very proficient, you can only be English level 6 or even professional English level 8, and you can't be a housekeeper if you hear that you can't do it. If you go to the hotel to interview for this position, there will be an English interview, and if you can pass, it's OK. To be a personal butler must be in three shifts, and hotel guests may ask for service 24 hours a day.

Now many hotels are non-hotel professional graduates, maybe there are more and more five-star hotels, there are more people who need it, and there is no requirement for any hotel management certificate, the key English speaking ability is very important, as for other aspects of knowledge into the hotel will have training, enter the hotel to study well, personal butler requires a lot of hotel professional knowledge and professional skills. Working in a five-star hotel is still very exercised, and the work intensity will be relatively large, so you must be mentally prepared.

The core curriculum of the International Butler Academy, which is known as the best private service training institution in the world today, may answer this question. As a housekeeper, you will be required to undertake tasks including, but not limited to, 1 staff management : interviewing, hiring, firing, agency staff.

Preparation of employee handbooks and rules. Dealing with HR and HR issues, communicating with employees, time management. 2. Housing Management:

This includes technical skills, setting routines and schedules, and setting and prescribing procurement standards. 3 Table management: setting the table, setting the menu, table service style, table manners, wine and champagne, cigars, special celebrations.

4 Clothing Management: This includes the care of linen and fine fabrics, clothing care, ironing of clothes, dry cleaning, basic knowledge of branding. 5 Service Skills:

Professional personal servants, dress code, formal attire, purchase of custom-made clothes and shoes, maintenance of clothing. 6. Communication: cultural differences, interpersonal skills, body language, remembering other people's names, conversation, etiquette, personal presentation skills.

7 Etiquette and Rules: People with different cultural backgrounds and people with titles, gain trust, good manners, and be considerate of others. 8 Cooking:

Balanced meals, wine, menu development and preservation, quick cooking, quality control, chef management. 9. Others: travel with your employer and arrange their accommodation, cultivate driving skills, safety awareness, personal morality, etc.

As for job requirements, the most important thing is to meet your employer's needs.

Let's live and be safe.

You can go to Shangri-La Hotel, Hangzhou, 5-star No. 78 Beishan Road (by the West Lake), Hangzhou Huating Yunqi Resort 5-star No. 1 Meiling South Road, Hangzhou Sofitel Hangzhou Westlake 5-star No. 333 West Lake Avenue (80 meters from West Lake, Landison Plaza Hotel, Hangzhou 5-star No. 333 Hangzhou Stadium Road, No. 333 Grand Metropark Hotel Hangzhou, 5-star No. 2 Pinghai Road, Hangzhou.