What is Smile Service? What are the criteria for service with a smile

I think that a smile is the transmission of feelings between people, and with a sincere smile, we can create an atmosphere of tolerance and understanding, and with a smile, we no longer have unnecessary disputes and friction. Smile is no international language, smile can conquer a person's soul, we can not live without a smile, work can not do without a smile, smile service is indispensable for quality service. As one of the top 12 in Yangcheng employment agency, honest and reliable market, consumers trust the brand the most, and these honors are inseparable from the professionalism and smile service of all employees.

Today, when Chinese human resources are moving towards an information-based society, the demand for human resources is becoming more and more important, which can not only meet the needs of enterprises for human resources, but also allow enterprises to have more space for multi-faceted choices of talents. With the increasing incentive of labor market competition, customers not only have higher requirements for human resources, but also the quality requirements for service personnel tend to be more humanized service. A sweet smile and a cordial greeting shorten the distance between customers and us, because the service window is the bridge and link between customers.

Smiling is not only important at work, but also in everyday life, it can make strangers feel kind, friends feel comforted, loved ones feel happy...

In the enterprise, having happy employees is the basis for the enterprise to truly implement smiling service, and it is also the guarantee of the vitality of the enterprise.

It's just that I always have that kind of false smile on my face...

Laughter should reflect a kind of heart, let him feel your friendliness and a kind of relaxation, that is the role of laughter

You just have to laugh at the reception.

Facial Expression Standards:

1. The facial expression is amiable, with 6-8 teeth naturally exposed with a smile, and the corners of the mouth are slightly upturned; The smile pays attention to the word "micro", and the range of laughter should not be too large.

2. Smile sincerely, sweetly, kindly, kindly, and lovingly.

3. The combination of mouth and eyes, lips and eyes are smiling.

Eyes Eye Standards:

1. Be friendly to people, have soft eyes, be kind and calm, have kind eyes, and naturally reveal sincerity.

2. The eyes are polite, not looking left and right, and absent-minded.

3. The eyes should achieve "three degrees".

Vocal Voice Standards:

1. The voice should be clear and soft, delicate and smooth, with a moderate speed of speech, and a sweet and pleasant appeal.

2. The tone is calm, and the voice is thick and gentle.

3. Control the volume moderately, so that the driver and crew can hear clearly, but the sound should not be too loud.

Smile is a kind of attitude towards life, as long as you still have a ray of sunshine in your heart, then you will be able to face life and work with a smile. Some people say that a smile is a mirror, and when we smile, life is also smiling, and work is comfortable.

Smiling has no particular purpose, smiling is respect for others, but also respect for life, and also an attitude towards work. There is a "reward" for a smile, and the more you smile at someone, the more they will smile in return.

Smile is a kind of cultivation, and its essence is cordial, encouraging, and warm. Smile is the best business card in life and the most beautiful language between friends. A natural smile is worth a thousand words, whether it's the first time you meet or you've known each other for a long time, a smile can always shorten the distance between hearts.

Related Notes:

For the service industry, it is essential to serve with a smile. Smile service does not mean just a smile on the face, but should be sincere service to customers, just imagine, if a salesperson will only blindly smile, and what customers have in their hearts, what requirements do not know, do not ask, then what is the use of this smile? Therefore, the most important thing in smiling service is to emotionally treat customers as relatives and friends, share joys and sorrows with them, and become a confidant of customers.

Smile service is not only a manifestation of expression, but more importantly, emotional communication with customers. When you smile at a customer, what you want to convey is, "I'm happy to see you and willing to serve you." "A smile is a reflection of this good state of mind.

Smiling is an important part of the service attitude and a manifestation of a positive attitude, which is highly valued by the service industry. As a wordless service, a smile will play a positive role in inducing positive emotions for guests. The expression of emotional communication in service is also a way of expressing service.

From the smile, the image and atmosphere of friendliness, harmony, harmony, respect, and confidence can be transmitted to the guests, laying a good foundation for successful service. Smile is a special language ---emotional language". It can cooperate with sound words and actions to play a "complementary" role, communicate people's hearts, build a bridge of friendship, and give people a beautiful enjoyment.

In the service industry. Smiling plays a vital role.

It relieves awkwardness between people and people. It also plays a certain role in alleviating the upcoming contradictions. He is also the link between customers and merchants.

Smile in the service industry:

1. Be in a good mood. A peaceful and happy smile indicates that you are in a happy mood, full and satisfied, optimistic, and kind to life, and such people will have the charm to attract others.

2. Perform with confidence. Smiling shows that you have full confidence in your own abilities, and you can interact with others or help others with an attitude that is neither humble nor arrogant, so that people have a sense of trust and are easy to be truly accepted by others. without repulsion.

3. Be sincere and friendly. The smile reflects that he is open-minded, kind and friendly, and treats people sincerely, rather than hypocrisy, so that people are naturally relaxed in their interactions with them, and unconsciously shortens the psychological distance.

4. Dedication and dedication. Keeping a smile at work shows that you love your job and are willing to do your job. For example, in the service position, a smile can create a harmonious and harmonious atmosphere, so that the service object feels happy and warm.

The importance of a smile in service is, first, a smile can bring a good first impression and create a good image for the company, and second, a smile can bring convenience to service work and improve work efficiency.

Thirdly, a smile can bring good economic benefits to guests while bringing a comfortable experience.

The importance of a smile in service

A smile is a smile that laughs silently and is inconspicuous, and between people, it is an expression that expresses pleasure, joy, happiness, or fun.

Smile is the world's language without translation.

Regardless of culture, race or religion, it can be understood by everyone, and it conveys cordiality, friendliness, and pleasure, and is internationally applicable.

Smile is a means of emotional communication around the world, and it is also an international etiquette that embodies mutual respect and closeness, and is known as "the most beautiful language of mankind".

Service means a paid or unpaid activity that performs duties, does things for others, and benefits others, and satisfies a special need of others in the form of providing labor not in kind; Also refers to office. So what is service with a smile?

1. Smile service means that the waiter provides service to the guests with the smile of Zhenzhou Tongcheng; At the same time, it also reflects the beautiful soul and noble sentiment of a service arguer.

2. A smile will make customers feel cordial, and many people will be embarrassed to refuse the service of a smile directly, but the smile needs to be grasped, otherwise it will make the customer feel very fake and counterproductive.

3. For the service industry, it is crucial to serve with a smile. Smile service does not mean just a smile on the face, but should be sincere customer service.

That's all there is to know about what a smile service is.

A natural, heartfelt smile will make people feel more cordial, and the distance between each other will be much closer all of a sudden, so people say "you know everything with a relative smile".

Scholar Zou Jinhong said, "A beautiful smile is a beautiful landscape, and human beings feel warm, peaceful and happy with it." In the service, people praise a lot of smiles, and from the following praises, you will appreciate people's affirmation.

A smile is your shield that makes you less hurtful, and a smile can dispel misunderstandings and eliminate anger; (Two conflicting individuals, if there is a smile, it will also ease the tension that will occur, cool the two hearts that are about to **, and resolve a lot of unpleasant things; A pair of partners who have just had a conflict, if they feel bad when they meet again, they still smile and save their relationship first).