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The last one is what we are talking about, and it is called meaning. The heart is coming. Etiquette comes from the heart.
So how do you do it? First, the expression should be natural. I'll tell you the truth, being too serious in front of outsiders is actually stage fright, I do foreign affairs work, I especially like that kind of serious person at the negotiation table, I know in my heart, that guy is afraid of me, deliberately scare and scare him.
But ordinary people don't understand this very well, and you have to pay attention to this if you don't understand this, then you are too serious and have the suspicion of neglecting guests. Have you ever seen such a person, who would rather die than laugh in the workplace, and he doesn't laugh when you arm him, some people not only don't laugh, but also do bitter hatred, but when they see their frowns, they don't know who they hate. It's not very good, and the expression should be relaxed and natural.
The second expression should be interactive. To put it bluntly, the person you are dating is not happy, please don't be happy. The person you are dating is happy, please don't be too melancholy.
I don't really appreciate the phrase "smiling and smiling". The premise of greeting each other with a smile is that the other person also laughs. People have serious expressions, you are laughing there, who are you laughing at?
For example, I'm a traffic policeman, I corrected the violation, there was a crash, you go up and laugh, okay, hit well, hit disabled, okay, go on. Okay, I'm a household registration policeman, a film policeman, and a comrade from the police station. Or I'm an employee of a bank, and someone lost their passbook and came to report it, can you laugh?
That's great. No way. We need to be interactive, and we can't adapt to change.
What do you want to talk about? Be generous. A truly cultured person is generous, neither humble nor arrogant, but to be honest, generosity is a matter of upbringing, and generosity is not easy to do.
I said a girl the other day, and I said you're a beautiful girl, but you can't laugh. She's not happy, and who says I can't laugh? I said you wouldn't laugh.
I probably said something that amused her, and I grinned at first, and after laughing about half of it, I thought that I remembered what my father said not to grin in front of men, and that's it, get used to the action. Why should you. Well-trained people in the workplace are equal to men and women, and they are generous.
Of course, there is a professional smile, and if I want to come to the field for training, the standard practice of a professional smile is to face each other, not to make loud noises, haha, bark. No way. Operable feature, exposing six teeth.
One gentleman asked me, Professor Kim, are there three above and three below? I said that can't be, that's a rogue rabbit. Our teeth are even-numbered, and you can't miss one out of three.
Your mouth is crooked. Upper six teeth. Ladies and gentlemen, I don't believe it, if you have time, you look in the mirror, when your upper teeth show six teeth, fall and laugh naturally, anatomically called laughing muscle pulling, you don't show six up and down, six up and down, all the teeth and flowers come out, terrorism, I am talking about the expression of meaning, the eyes, the mouth, the meaning, this is a kind of training, a kind of upbringing.
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Sometimes when you go on a blind date, you have to smile at each other's parents, it depends on that person's personality, some love to laugh, and some don't.
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The importance of a smile in service is, first, a smile can bring a good first impression and create a good image for the company, and second, a smile can bring convenience to service work and improve work efficiency.
Thirdly, a smile can bring good economic benefits to guests while bringing a comfortable experience.
The importance of a smile in service
A smile is a smile that laughs silently and is inconspicuous, and between people, it is an expression that expresses pleasure, joy, happiness, or fun.
Smile is the world's language without translation.
Regardless of culture, race or religion, it can be understood by everyone, and it conveys cordiality, friendliness, and pleasure, and is internationally applicable.
Smile is a means of emotional communication around the world, and it is also an international etiquette that embodies mutual respect and closeness, and is known as "the most beautiful language of mankind".
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In the service industry. Smiling plays a vital role.
It relieves awkwardness between people and people. It also plays a certain role in alleviating the upcoming contradictions. He is also the link between customers and merchants.
Smile in the service industry:
1. Be in a good mood. A peaceful and happy smile indicates that you are in a happy mood, full and satisfied, optimistic, and kind to life, and such people will have the charm to attract others.
2. Perform with confidence. Smiling shows that you have full confidence in your own abilities, and you can interact with others or help others with an attitude that is neither humble nor arrogant, so that people have a sense of trust and are easy to be truly accepted by others. without repulsion.
3. Be sincere and friendly. The smile reflects that he is open-minded, kind and friendly, and treats people sincerely, rather than hypocrisy, so that people are naturally relaxed in their interactions with them, and unconsciously shortens the psychological distance.
4. Dedication and dedication. Keeping a smile at work shows that you love your job and are willing to do your job. For example, in the service position, a smile can create a harmonious and harmonious atmosphere, so that the service object feels happy and warm.
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Service means a paid or unpaid activity that performs duties, does things for others, and benefits others, and satisfies a special need of others in the form of providing labor not in kind; Also refers to office. So what is service with a smile?
1. Smile service means that the waiter provides service to the guests with the smile of Zhenzhou Tongcheng; At the same time, it also reflects the beautiful soul and noble sentiment of a service arguer.
2. A smile will make customers feel cordial, and many people will be embarrassed to refuse the service of a smile directly, but the smile needs to be grasped, otherwise it will make the customer feel very fake and counterproductive.
3. For the service industry, it is crucial to serve with a smile. Smile service does not mean just a smile on the face, but should be sincere customer service.
That's all there is to know about what a smile service is.
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A natural, heartfelt smile will make people feel more cordial, and the distance between each other will be much closer all of a sudden, so people say "you know everything with a relative smile".
Scholar Zou Jinhong said, "A beautiful smile is a beautiful landscape, and human beings feel warm, peaceful and happy with it." In the service, people praise a lot of smiles, and from the following praises, you will appreciate people's affirmation.
A smile is your shield that makes you less hurtful, and a smile can dispel misunderstandings and eliminate anger; (Two conflicting individuals, if there is a smile, it will also ease the tension that will occur, cool the two hearts that are about to **, and resolve a lot of unpleasant things; A pair of partners who have just had a conflict, if they feel bad when they meet again, they still smile and save their relationship first).
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The importance of a smile in service is, first, a smile can bring a good first impression and create a good image for the company, second, a smile can bring convenience to the service work and improve work efficiency, and third, a smile can bring a comfortable experience to the guests at the same time, but also bring good economic benefits.
A smile is a smile that laughs silently and is not conspicuous, and it is an expression that means pleasure, joy, happiness or pleasure between people.
Smile is a world language that does not need to be translated, regardless of culture, race or religion, everyone can understand, it conveys cordiality, friendliness, and pleasure, and is used internationally.
It is a means of emotional communication around the world, and it is also an international etiquette, which embodies mutual respect and closeness, and is known as "the most beautiful language of human beings".
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