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First of all, you can't do it on mobile, so get your computer and iTunes ready
First, open iTunes and click to enter the iTunes Store, click on the Apple ID on the left that you have signed in to (if you are not logged in), and select "Account" in the drop-down list to enter the specific account information.
Step 2. Click "Show All" to the right of "Purchase History" to view your recent purchases. In Recent Orders, find the order of the app that you want to refund.
Step 3. Find the order that contains the product you want to refund and open it, usually an order will include the purchase of the day and** all the apps or games including the free ones. Once you've found the order you need, click "Report a Problem" below
Step 4. In the drop-down menu, select the type of issue, including: Didn't receive the app, Accidentally purchased the app, Didn't work as expected, Not compatible with my device, and more. Select the most appropriate one and describe your situation in detail and click "Submit".
After filling in, you will see the feedback in the picture below, click "Request Refund" to enter the next step.
After that, the official website immediately fed back such a message, indicating that the refund had been issued. I feel that my friends are stunned! No need to complain! Don't sell cute! The conscience of the industry!
Still not believing your eyes? When I opened the App Store the next day, my account balance had increased by 30 yuanIt was previously topped up with online banking, so it was returned to the account.
If you made a direct purchase with a credit card, the time it takes to return to the card may vary depending on the bank's settlement date.
It's worth noting that the refunded program will still stay on the phone, and there is no problem with continuing to use it, but it doesn't support updates. Don't take advantage of this to do bad things. Because Apple will record refunds, if it is judged to be a malicious refund, it is likely that it will not be refunded.
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If you accidentally bought paid software, you need a refund, which you can do in the app store.
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Apple mobile phone paid software is funny,Refund according to the detailed instructions above the paid software for refund,If you can refund the rush to carry the words scattered,There should be refund-related operation instructions,There is also a guide to generally have a refund button,If there is no refund-related operation instructions,Then there may be no way to refund,Then you have to consult the detailed customer service of the software to consult。
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There is no way to return the payment, the software is like this, not **.
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If you want to apply for a refund after purchasing an app at Apple, you first need to click on your profile picture in the settings, then click on iTunes Store and App Store, then click on our Apple ID, then click on View Apple ID, then click on the purchase history, then click on an item to be refunded, then click on Report a problem, then select I want to refund and click Done, and finally click Submit.
Refunds for purchased apps.
Start by finding Settings on our mobile desktop and tapping on it.
Then click on your profile picture.
Then click Purchase history.
Then click on an app where we have a purchase history.
Then click Report a problem.
Then select I want to request a refund and click Done.
Finally, click Submit.
In-app purchase refunds.
In-app purchases can also be refunded, but the refund review will be stricter and the steps will be more troublesome. First, check your order number and log in, go to iTunes, and click Enter AppleID. Then click on the purchase history to show all will show that you are in the company to buy 90 days after the order, talk about the order you want to refund, write down.
Click on the purchase bill with the conversation to select a question, then go to email support with your contact information and reason for refund.
Within 24 hours, the IPOC to customer service will contact you by email, which can generally be completed, unless it is a refund multiple times or a malicious refund, and the most important thing is that the APP remains in the account mobile phone after the refund, as long as it is not uninstalled or updated, it can continue to be used, and the internal principle is the same.
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