What is the day to day workflow of the engineering department of a 3 star hotel? 20

Duty system

1) The engineering department must be on duty 24 hours a day.

2) The staff on duty shall take personal leave 48 hours in advance, and the department head shall approve and arrange substitute personnel.

3) When the personnel on duty leave the duty room, they can designate other engineering personnel to temporarily replace the post and exercise the power of contacting and dispatching the work to accept the repair dispatch and the emergency situation.

4) The personnel on duty generally only exercise the right to contact and dispatch in the event of an emergency and to accept repairs.

5) The personnel on duty strictly implement the handover system, and are not allowed to leave their posts without a clear handover or without a complete handover.

Safety management system

1) To ensure the safe and normal operation of hotel facilities and equipment is the primary task of the engineering department, the engineering department is responsible for the safe operation of hotel facilities and equipment, and the engineering department has the power to stop all violations that may endanger the safe operation of facilities and equipment.

2) The engineering department has the obligation of safe operation training for the correct use of facilities and equipment of each department, and guides each department to use equipment correctly to ensure the safe operation of equipment.

3) The engineering department formulates fireworks, dangerous goods control and other safety systems in the important areas of each computer room and hotel to ensure that the safety protection devices and equipment are complete and operate normally.

4) According to the specific situation of each post, formulate post operating procedures and post responsibility system, implement responsibilities from top to bottom, and strictly implement them.

5) For each equipment, according to different technical performance requirements, formulate maintenance, overhaul and maintenance plans, operate according to the plan, and avoid emergency repair.

6) For defective equipment that needs to be used, according to the specific situation, formulate corresponding use procedures and protection plans, and operate only on the basis of ensuring safety.

7) Find hidden dangers, rectify and report in time.

8) Formulate a facility and equipment safety accident handling plan to ensure that accidents can be properly handled, coordinated and orderly, and losses can be reduced.

1. Responsible for the organization, guidance and management of hotel engineering maintenance practices and technologies;

2. Ensure the high efficiency of the department's operation; 3. Lead all engineering staff to implement the guidelines and policies of the hotel management;

4. Maintain close contact with other departments of the hotel, and become a bridge for communication and coordination between the engineering department and other departments;

5. Understand the actual needs of employees and preside over or provide corresponding training;

6. Comprehensively consider the energy conservation and environmental protection issues within the department;

7. Complete other tasks assigned by the leader.

Formulate the organizational structure and management operation mode of the department, so that its operation is fast and reasonable, and can effectively ensure the safe and economical operation of hotel equipment and facilities and the integrity of construction and decoration.

Summarize and summarize the operation and maintenance practices, formulate and approve the preventive maintenance plan, renovation plan and supervise the implementation of equipment, facilities and building decoration, and ensure that the hotel facilities are constantly improved and always in normal and intact condition.

Formulate and approve employee training plans, and regularly train employees in business skills, service awareness, and basic qualities.

Fully responsible for the cost-saving operation, tracking, and controlling the consumption of all water, electricity, etc., and strictly controlling the maintenance cost to ensure the maximum energy saving and cost saving of the hotel.

According to the business situation, climate and market energy situation, propose a plan for energy-saving operation and a budget for operation and maintenance costs.

Responsible for coordinating the relationship with the municipal engineering and other business departments related to the hotel to obtain a good external environment.

Preside over the regular work meeting of the department and coordinate the work of the team.

Analyze the first list of engineering projects, and organize personnel to discuss and inspect the construction quality and progress on site for major projects, and evaluate and accept the completed project organization personnel.

Cooperate with the Ministry of Safety and Safety to do a good job in fire protection and safety.

Establish complete technical files and maintenance files of equipment and facilities.

Accept and organize the completion of other tasks assigned by superiors at any time.

Responsibility: Engineering maintenance employees should have a strong sense of professionalism and responsibility, have strong self-learning ability and adaptability, act impartially, and do not seek personal gain.

Learn to master the basic knowledge of mechanical and electrical engineering design, be familiar with the use and maintenance management of electronic communication equipment, computers, HVAC, air conditioning, water supply and drainage equipment, elevators, etc., and be familiar with the policies and regulations on infrastructure, environmental protection, safety production, and labor protection.

Be able to fully comprehend the business intentions of the general manager, correctly handle the relationship between superiors and subordinates and departments, and be able to organize and direct the implementation of various work plans of the engineering department to ensure the normal operation of the engineering department.

Formulate monthly and annual preventive maintenance plans for the department to effectively ensure the safe and economical operation of hotel equipment and facilities.

Develop a staff training plan to train employees in business skills, hotel awareness, and basic qualities.

Master the energy consumption and maintenance costs on duty to ensure that the company maximizes energy saving and cost saving.

Implement the implementation of energy-saving operation plans and control the budget of operation and maintenance costs.

Assist in the analysis of the project list, and visit the site to check the construction and project progress.

I have excerpted some of them, and I can summarize them in combination with my own understanding.

1. Functions of the Engineering Department.

1.The tasks of the engineering department.

The engineering department is the functional department to ensure the normal operation of the hotel's equipment and facilities. The main task of the engineering department is to carry out comprehensive management of the hotel's facilities and equipment, so that the equipment and facilities are reasonably assembled, selected and used, or guide other departments to use them correctly, carefully maintain, scientifically overhaul and update them in a timely manner, keep the equipment intact, and constantly tap the potential of the hotel's technical equipment to give full play to the efficiency of the equipment. The engineering department plays an important role in ensuring the quality of hotel service, providing a comfortable environment for customers, improving the economic benefits of the hotel, maintaining the hardware grade of the hotel and maintaining the corporate image.

Energy saving and consumption reduction is also one of the important tasks of the engineering department, the engineering department must ensure the comfort of the hotel under the premise, and strive to do a good job in energy saving and consumption reduction, so as to lay the foundation for improving the economic benefits of the hotel.

3. Explain the location and importance of the hotel engineering department;

Hotel services are divided into a front desk area and a back office area. In addition to being responsible for minor repairs complained by guests, installing conference equipment, and providing services, the engineering department mainly works in the logistics area, so the engineering department is the logistics department in the hotel. Its main task is to provide good service to the rest of the hotel.

and ensure the normal operation of the equipment under its jurisdiction. Since all the equipment operation of the hotel is responsible for the engineering department, the modern hotel is a comprehensive place integrating accommodation, catering, office, sports key body, audio-visual meeting, shopping, treatment and beauty. The equipment and facilities used are becoming more and more perfect, the degree of dependence on the equipment is also increasing day by day, once the equipment fails, the service will be affected, almost can not be replaced by people, so the quality of the engineering management directly affects the quality of the hotel's service, sales, safety and profits, work efficiency and the reputation of the hotel.

All in all, the management of the engineering department is the basis for doing a good job in the operation and management of the hotel, and once the foundation has problems, it will threaten the entire building.

Equipment and facility management should not be neglected.

The service quality of the hotel is roughly divided into two aspects: tangible product quality and intangible product quality, the former is mainly manifested in the quality of equipment and facilities, decoration style, environmental characteristics and physical products, and the latter is mainly manifested in service attitude, politeness and etiquette, grooming, language action, cleanliness and hygiene, service operation reflects the value of the level, the two are interdependent and indispensable.

Many managers of modern hotels attach importance to the latter, often ignore or do not fully pay attention to the management of the former, a little longer, the hotel's operating costs will inevitably increase relatively, and the service quality will stop moving forward, or even relatively weakened. Therefore, the role of equipment and facilities in the hotel, in figurative words, is like the role of a person's heart, the heart is the driving force of human activities, equipment and facilities are the driving force of hotel operation, and it is also the guarantee to improve service quality, work efficiency, increase profits and maintain safety.

The engineering department is responsible for the operation and management of the hotel's electricity, elevators, air conditioning, kitchen refrigeration and various equipment, water supply and drainage, TV and audio, boilers, BA systems, telecommunications and other systems, equipment maintenance and maintenance of hotel building decoration facilities.

The hotel concentrates the latest equipment provided by modern science and technology, and these facilities and equipment have become an important guarantee and necessity for the current hotel to be luxurious, magnificent, comfortable, provide high-quality service and environmental protection and energy saving. The mission of the engineering department is to absolutely ensure the normal and benign operation of these facilities and equipment, so that guests can enjoy comfort, warmth, care, convenience, safety, and home-away service on the basis of maximum energy consumption and cost control, so that the economic and social benefits of the hotel can achieve a win-win situation.

1. Responsible for the operation management and maintenance of the hotel's electricity, elevator, air conditioning, water supply and drainage, boiler, TV and audio, BA system, telecommunication and other systems to ensure the best operation state.

2. Responsible for the maintenance and repair of hotel kitchen equipment, washing equipment and cleaning equipment.

3. Responsible for the maintenance and repair of the facilities and equipment of the hotel's recreation center.

4. Responsible for the maintenance, maintenance and repair of all decoration facilities and furniture in the hotel.

5. Responsible for the hotel's access control security monitoring, overhaul and maintenance of fire-fighting facilities and equipment.

Although the hotel engineering department is responsible for many things, the biggest thing is to play a role in guaranteeing. You need to have some professional skills, preferably generalists, but they can not be very sophisticated. Because most of the hotel's equipment is spare.

So you can do it, what you lack is experience, what you can get in the work.

1. Formulate daily maintenance plans and preventive maintenance plans for various facilities and equipment, adjust the plans in a timely manner according to the operation and maintenance practices, and supervise the implementation of the plans, so that the facilities and equipment of the hotel are constantly improved and always in a normal and intact state.

2. Regularly submit water, electricity, gas, diesel and other energy consumption reports, find abnormal energy consumption in a timely manner, review various expenditures, reduce energy consumption, and put forward rectification plans for high-energy consumption equipment.

3. According to the business situation, climate and energy situation, put forward the operation plan and operation and maintenance cost budget of air conditioning, hot water, lighting and other facilities.

4. Track the facilities of the project, organize personnel to inspect the construction quality and progress on site, and evaluate and accept the completed project organization personnel.

5. Prevent and eliminate safety accidents caused by facilities and equipment.

6. Establish a spare parts catalog and check the integrity of spare materials.

There are many types of work, if it is a large hotel engineering department, it will be divided into: multi-energy class, strong current class, weak current class, machine repair class, plumbing class, air conditioning class and so on.

The multi-functional class mainly recruits bricklayers and carpenters. Responsible for the repair of hotel walls, doors, cabinets, carpets and other places.

The strong current class is mainly responsible for hotel circuits, lighting, etc.

The weak class is mainly responsible for the hotel switchboard, TV signal reception, broadband link, etc.

The machine repair class is mainly responsible for the maintenance of the machines of various departments of the hotel, such as washing machines in the laundry room, dry cleaning machines, dry steam rooms in the recreation department, wet steam rooms, etc.

The plumbing class is mainly responsible for the maintenance of plumbing facilities in hotel rooms, plumbing and public areas.

The air-conditioning class is mainly responsible for the control and maintenance of the hotel's ** air conditioner.

Repair and maintain all kinds of facilities and equipment of the hotel!

The hotel engineering department is to ensure the normal operation of the hotel's hardware facilities, mainly responsible for engineering maintenance, such as the maintenance of damage to guest room equipment and facilities, hotel line maintenance, air conditioning, fire protection and other large equipment daily inspection.