How couriers develop new customers, and how couriers develop customers

When it comes to developing new customers, it is often assumed that the premise of sales to develop new customers is to be able to speak well and be skillful. In fact, the most important thing is to earn the trust of others. For example, Shan Ren Information has a sales staff who has a trainee, and the monthly sales volume is several times that of others, but he usually speaks little and speaks with a strong dialect flavor.

A customer once told him: "The reason why I buy your goods is because you look very real at a glance, and I am relieved". We have to make it clear that from the very beginning of new customers' contact with you to the final transaction, among the factors that affect their decision-making, trust accounts for 80%, value accounts for 15%, and ** only accounts for 5%.

It can be seen that as long as you are good at communicating with customers and gaining trust, people with bad eloquence can still dominate the market. The same is true not only for online sales, but also for online promotional sales. To learn more about network marketing, welcome to pay attention to Shan Ren Information.

Collect customer information through a variety of ** to understand customer information Among them, you will definitely find an entry point.

With the development of online stores such as ** and JD.com, more and more people have joined the courier industry. Let's take a look at how couriers develop customers.

01 What a courier should have.

The elements that a qualified courier should have: diligent and studious, good attitude, service, etc., when the courier delivers to the door, he should be smiling and not sad.

02 A matter of timing.

The courier should speed up the delivery as much as possible and not let the customer rush the delivery, therefore, be well scheduled.

03 Bring your business card.

You can make a business card, so that you can provide some services according to the needs of customers when making deliveries, such as developing products in other fields.

04 Regions responsible.

Generally speaking, there will be a fixed courier in each area to deliver goods, so as a courier in a certain area, it is important to understand the problems such as the route in the area.

The development of customers is to send out the piece,,Service first It won't be long before someone takes the initiative to send your home express.。。 There is**problem**can't do too hard,,You can find out yourself later.。。

1. Research before the visit. Before visiting customers, it is necessary to fully investigate and understand the customer's situation and industry situation. For example, the strength of the customer, the customer's sales, the customer's interpersonal relationship, the customer's personality and so on should be understood as much as possible.

2. Preparation before visiting customers. All things are foreseen, and those who are not prepared are wasted. In order to successfully visit and develop, it is necessary to make preliminary preparations.

As long as you use concentration, sincerity, sincerity, kindness, and carefulness, you can serve customers, achieve customers, and ultimately achieve yourself.

It's important that you have good resources and good service. Secondly, you don't just think of shipping costs as a major source of revenue for your logistics. You need to improve the value-added services of logistics, such as packaging, delivery, warehousing, and timely sharing of information with customers.

The main thing is to solve the customer's logistics problems and minimize the customer's cost. Otherwise, what does the customer want your logistics to do.

Step 1: Learn to be a person and get closer to your customers.

Step 2: Start simple so that customers don't underestimate you.

Step 3: Sell together with customers and win the full trust of customers with performance.

To make a good impression on the other person, we need to use a clear and crisp, pleasant and laughing voice, a restrained tone but not overly exaggerated, and your voice reflects your personality and attitude.

b. "Voice with a smile", "Appropriateness" and "quick-wittedness" are the main qualities necessary for good communication.

For example, try to use "magic terms" such as: "Please, please wait, thank you, sorry, goodbye", etc.

Avoid informal or sloppy language: don't know, don't know, don't know, it's not me, it's not me.

c. Create different images through volume, speed of speech, tone, attitude, etc. Let the client imagine you as a beautiful woman or a handsome guy as soon as they hear it. For example, when dealing with customers in the north, you can be louder to make them feel confident and happy.

With customers in the south, you should be quieter, speak slower, and be gentle. This will make the customer feel comfortable.

dAccording to the voice of the customer, judge the type of customer, and create different images through volume, speaking speed, tone, attitude, etc.

Unrestrained, enthusiastic, exaggerated--- when talking to such customers, the voice can be louder, faster, more frequent, and more expressive.

Peaceful, cordial, pay attention to family affection, think that plain and plain is true--- voice is slightly smaller, the speed of speech is slightly slower, and the tone is peaceful.

Speak in an official tone--- find their merits and shining points as much as possible and praise them, and praise them sincerely.

With customers in the south, you should be quieter, speak slower, and be gentle.

People who are very rigorous --- speak at a moderate pace and in a steady tone.

d Learn to grasp the customer's mood and demeanor when speaking according to the customer's tone and heart, and instantly evolve into a similar way of speaking to touch his heart.

Being able to communicate well with all kinds of people and learn what to say is also a skill that our salespeople must master.

I think if you can do that, it shouldn't be much of a problem, but it's the mentality that matters.

First of all, we must determine our own advantages, how many discounts can be given to customers, how many discounts can be given to customers, new and old customers should have a certain distinction, new customers can give discounts according to the situation, and your customers are regular mail merchants, which can provide greater discounts. Try to find a way to strive for greater discounts to provide customers, and customers will also choose their own mail partners, so they are more concerned about the best things, especially those large businesses that regularly mail. If it's a scattered mail, just deal with it normally, don't talk too impolitely like many mail service agents.

Leave a business card when you go to send the express, just say that when you send the express, you will contact, **There is a discount. Don't be disgusted by pestering you all day long, it's easy to communicate after getting to know you many times.

When you send a courier, leave a business card.