Hotel security guards should be aware of the taboo terms used in the service of the hotel security d

<>1.When a guest asks to find the vehicle, they can't say, "Can't find it." ”

2.When inspecting the irregular behavior of the employees in the hospital, you can't say: "Hey, you are ***", "I am the one who checked", "I will punish you to death".

3.When an employee asks if the East Gate Guard Room has received a newspaper, they cannot say, "I don't know", "I don't know."

4.When a guest wants to store items, they can't say, "No," or "No."

5.When the guest room desk team needs to be replaced, you can't say: "No" or "no one".

6.When a guest asks for a reserved parking space, he or she cannot say, "The parking space is gone." ”

7.When a guest asks where there is a public use**, they can't say, "Go find it yourself." ”

9.When a guest wants to go to a certain place of consumption, he can't say, "Over there, you can go by yourself." ”

10.When asked if there is housing, you can't say, "I don't know." ”

11.When the hotel parking space is full and the guest asks to park, he cannot say to the guest: "Mr. and Madam, there is no parking space in the hotel, and the parking cannot be stopped." ”

12.When a guest needs a taxi and the East Gate doesn't have it, they can't say, "There are no taxis right now." ”

13.When an employee needs to inflate a bicycle with a pump, they can't say, "The pump is broken." ”

14.When a guest is in urgent need of a "car cleaning service", they can't say, "We're wiping next to each other." ”

15.When the water tank of the guest's vehicle is short of water, you can't say, "Go get it yourself." ”

16.When the door needs to be closed after cleaning up after the housekeeping shift, you can't say, "I'll talk about it later," or "There's no one now."

17.When an employee hands over a guest's belongings, they can't say, "No time," "Let's wait a while."

18.When a guest asks to play tennis to open the door, you can't say to the guest, "It's not our business, let's go to the recreation department".

19.When an employee at Simon doesn't keep his bag, he can't say, "Hey, come and store it."

20.When outsiders look for employees, they can't say, "You wait," "I'll talk about it when I have time."

21.When an employee asks for the direction of the shuttle, they can't say, "I don't know," or "ask the convoy to go."

22.When the foreign delivery personnel need to contact the warehouse management department, they can't say: "Go by yourself".

23.When the engineer applies for the fire permit, he cannot say: "I don't have time now, let's talk about it later."

24.When Simon employees have temporary belongings, they can't say, "No", "No".

1. Be familiar with the rules and regulations of the jurisdiction, and do a good job of protecting Anzhaowu.

2. Carry out entry and exit registration procedures for people and vehicles. Inspect suspicious items to prevent bad guys and idlers from entering and stealing items from coming out.

3. Timely and orderly guidance of crowds and vehicles.

4. Be able to communicate with customer units and work objects in a standardized and civilized language, answer simple inquiries from visitors, and receive visitors according to specifications.

5. Patrol regularly to fully control the location in the jurisdiction and reduce potential safety hazards.

In recent years, domestic tourism has become increasingly popular, and more and more people are staying in hotels outside the home. However, hotel security has also escalated, and how to ensure their own safety has become a problem that travelers must face.

After checking into the hotel, carefully check the room facilities and safety conditions. Check that the door lock is secure, if there are windows that affect privacy, that the toilet is secure, and that the appliances are working properly.

In order to protect personal privacy and property security, travelers should regularly change the room door lock code to prevent the previous guest from entering the room with the key. At the same time, take care of your valuables, such as cash, bank cards, passports, etc., and carry them with you.

When you go out, remember to lock your room door and keep your valuables in a safe place. If there is a feasible way, you can leave your valuables at the front desk.

In addition, if you encounter any unsafe situation at the hotel, you should report it to the hotel front desk in time for assistance. During the tour, you should also keep your vigilance at all times, do not come into contact with strangers at will, and do not display too many belongings in public to avoid attracting unnecessary attention.

Finally, if you don't feel safe staying at a restaurant outside the home, you can choose to share a room with friends, which not only reduces the financial burden, but also increases security.

Staying in a hotel is a part of travel, ensuring your own safety is a must pay attention to when traveling, the above are just some simple tips, I hope to provide a certain reference for everyone to go out and stay in a hotel.

The security team is the grassroots unit of the company to carry out security services, and it is the basis for doing a good job in security services and strengthening the construction of security teams. The team leader is the grassroots leader assigned by the company to each service unit and is responsible for the work of the whole team. Its main responsibilities are:

1.Implement the company's rules and regulations, do their own work, and manage the work of the whole team.

2.Do a good job in the ideological work of the team members. It is necessary to care for the team members, understand the situation of the team members' thoughts, work, family, etc., and find problems in time. Be politically concerned, ideologically trusted, taught at work, and considerate in life.

3.Continuously improve the professional quality of team members. It is necessary to organize the team members to study the business in a planned way, inspect and supervise the team members to manage and use the equipment and fire-fighting equipment well, so that they can maintain good working conditions.

4.Strengthen the contact with the customer's security department. It is necessary to maintain close contact with the customer's security department, exchange work conditions, be familiar with the social security situation around the customer's unit, and put forward suggestions and requirements for security work in a timely manner from the actual situation of the stationed unit, so as to ensure the safety of customers and safeguard the interests of customers.

5.Do a good job of attendance. It is necessary to implement the company's requirements of "strict management of the team", timely and accurately fill in the attendance report issued by the company, and carry out a team meeting before the 25th of the month, and timely summarize the work of the month and plan the work goals for the next month.

6.Organize work in the area of responsibility. According to the company's purpose and the contract of security services, it is necessary to organize the guarding, patrolling and other work within the responsibility, maintain the safety of the responsibility area, and properly handle all kinds of disputes and cases.

7.Do a good job in the ideological work of the foreman. According to the severity of the situation, the dereliction of duty of the security foreman shall be dealt with, and the consequences shall be reported to the company's security department.

As a five-star hotel security captain, you need to be familiar with safety and fire regulations, and have a good coordination relationship with the public security and fire departments: be familiar with the fire management of five-star hotels. Good at dealing with the coordination of security affairs of star-rated hotels and the handling of various public security incidents; Good at dealing with all kinds of guests, able to manage subordinates, etc.

It is necessary to emphasize the good service attitude of the security guards.

Brother, I think you have 2 years of experience, go directly to buy some management books for reference, in combination, I think you yourself are the strongest.

Hello, glad to answer for you. Unreasonable, expanding: Generally speaking, the security captain does not need to bear the main responsibility for fire protection, but has the obligation of fire safety prevention and emergency treatment.

According to Article 16 of the Fire Protection Law of the People's Republic of China, the main person in charge of the unit is the person responsible for fire safety. This mainly refers to the principal responsible person of a legal person or an unincorporated unit. Security captains do not fall into this category.

If you are a key fire protection unit, you also need to determine the fire safety manager, who is responsible for the implementation of fire safety management, including the implementation of facilities and equipment, fire safety inspection arrangements, fire safety training, etc. As a security captain, he is generally a part of the implementation of fire safety management, that is, he is responsible for it, but he is not the main person responsible for fire safety. It can also be said that if there is a fire safety accident, according to the severity, the responsibility will be pursued from top to bottom, and different consequences will be borne according to different responsibilities.

In addition, every citizen has the obligation to prevent fire safety. Have a great day! I hope mine can help you and solve your doubts!