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Hello. We apologize for the inconvenience.
1.It is recommended that you wipe and clean the screen first, and avoid stains such as sweat on your hands to eliminate external interference.
2.Please confirm whether it appears in the interface of individual third-party software, if so, it may be caused by software abnormality or compatibility, and it is recommended that you uninstall and reinstall or replace other types of software.
3.If the above operations do not work, please back up the fuselage data and try to restore the factory settings.
If the problem still cannot be effectively solved, for your normal use in the future, it is recommended that you take the time to go to a nearby Lenovo authorized repair station for specific testing and treatment.
You can access:
Find the nearest site. The business hours of the maintenance site are usually from 9:00 to 18:00 from Monday to Sunday, except for holidays, and the stations will be slightly adjusted according to their own operations.
If you need other help, you are welcome to contact us or visit Lenovo at any time
Consult to find out.
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Dear Lenovo users, hello!
We apologize for the inconvenience caused to your device.
According to the description, if the screen of the device is upside down and there are thin horizontal lines, it is recommended that you try to confirm whether there are pages appearing and not due to a software interface compatibility issue.
If all pages appear or come and go, it is more likely that the internal wiring of the device is soldered, or the driver IC is damaged, or the IC peripheral circuit is damaged, or the parts around the IC are soldered, or the display screen itself is faulty and damaged.
Since we can't see the specific situation of your phone remotely, it is recommended that you try to back up the important data of the body first, and then perform a factory reset to see if it can be improved. If the problem persists, you need to take the time to go to the local Lenovo after-sales service center and let the engineer help detect and solve it.
You can log in to the official website to check the address.
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Dear Lenovo users, hello!
Dear Lenovo users, hello!
According to your description, it is recommended that you do a factory reset of your phone
Method 1: Go to System Settings - Privacy (please select Backup & Reset for Android higher version phones) - Factory Reset - Reset Phone.
Method 2: When the phone is turned off, press the power button + volume button at the same time when starting; After entering the recovery, please select Wipe Date;
IDEA Forum:
Think Forum:
Lenovo Community:
We apologize for the inconvenience.
If the situation described by you may be caused by over-discharge or abnormal charging, we recommend that you perform the following steps: >>>More
Dear users, hello!
This is the Lenovo FAQ knowledge base, which has a relatively complete answer and know the process and analysis: >>>More
Hello, according to your situation, it is recommended that you bring the purchase invoice and your valid documents to the nearest Lenovo mobile phone customer service center, and an engineer will help you solve it; Provide you with a link to Lenovo mobile phone service outlets.
Hello. We apologize for the inconvenience.
Based on your description, please refer to the following suggestions. >>>More
No, this phone is so bad, I just bought one yesterday.
Mine is 720 yuan, bought on Jiuteng.com, and it costs more than 900 on the market. >>>More