The courier lost the piece and refused to pay, what should I do?

The courier lost the mail.

shall be liable for compensation.

You can negotiate a solution.

Take out the order history.

Let you buy again.

If compensation is not promised.

Go to the consumer association to complain.

The Consumer Association can't solve it.

I went to court to sue for a lawsuit.

Call 12315 directly to complain, and you have to find a consumer service center for this matter, and then they will soon feedback to the courier company, and they will have to accompany them if they don't pay.

If you are sure that he threw it, you can sue him, how can he not accompany him? According to the law, at least it is to compensate according to the price, but if you want him to compensate the original, I'm afraid it will be more difficult, so can you get the original?

You can complain! Or call the police! If you lose the parcel, you can find a merchant! I don't have to do it myself.

No compensation for lost courier? If the courier of the courier company does not compensate and complains directly to the owner of the courier company, if the courier company refuses to compensate, then call ** to the post office.

Complaints will be dealt with quickly, unconditional compensation will be paid below 1,000 yuan, and more than 1,000 yuan will be resolved through negotiation.

You should contact customer service and customer service through the channel you purchased and settle with customer service, and let customer service compensate, if you have such a problem, let the customer service merchant negotiate with the courier company.

The courier lost the piece and refused to pay, what should I do? If you refuse to pay for this, you will complain to him, and if he loses it, he should pay for it.

You can complain to him, or report the problem to the merchant, or you can call the complaint of the courier company** and ask them to compensate.

Complain about customer service or complain about postal 11185, and then complain about 12315 market supervision.

You can ask the seller for a refund. Let the seller negotiate with the courier.

In this case, you can complain directly, otherwise what can you do? You can complain.

You can negotiate with your local courier company first, and if the negotiation fails, you can sue.

According to the provisions of China's contract law, the risk is transferred by delivery in the contract of carriage, and the express company guarantees the risk of the goods when receiving the goods. However, you need to provide evidence of your loss, such as invoices, etc., if you do not have an invoice, you can ask the court to have your item valued and then ask for compensation from the courier. If the other party is not satisfied with the amount of compensation, you can ask the courier company to compensate for the original according to the courier order.

area, you only need to claim compensation in your local area.

In the new (measures), new provisions have been made on the loss of express delivery, and if there is no agreement between the express company and the user on the compensation matters, the express delivery purchased with insured value shall be compensated according to the insured amount.

When the express delivery is lost, damaged or short, the express delivery and letter that have not been purchased at the insured price will be compensated according to 2 times the service cost of this service, and the parcel will be compensated according to the value of the loss of the goods bought, but not more than 5 times the service cost. If it is other losses or indirect losses, the courier company will not compensate.

According to Article 47 of the Postal Law of the People's Republic of China, postal enterprises shall compensate for the loss of mail in accordance with the following provisions:

1) If the insured receipt mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.

2) If the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged.

Postal enterprises shall indicate the provisions of the preceding paragraph in the notices of their business premises and on the mailing documents provided to users, in a manner sufficient to attract the attention of users.

Postal enterprises due to intentional or gross negligence caused by the loss of mail, or failure to perform the obligations provided for in the preceding paragraph, has no right to invoke the provisions of the first paragraph of this article to limit liability.

If you lose something by courier, you will generally be compensated according to the following standards:

1. If the sender's express delivery is insured, it shall be compensated according to the insured value;

2. If there is no insured price, it will be compensated according to 5 times of the express fee.

1. In any of the following circumstances, the express service organization shall not be liable for compensation:

a) The loss of the shipment is caused by the customer's responsibility or the goods sent by themselves;

b) Losses caused by force majeure (except for insured shipments);

c) The customer has not inquired and has not made a claim for compensation after one year from the date of delivery of the express mail.

2. The "Service Standards for the Express Industry" stipulates that letter express mail shall be compensated twice the service fee; In principle, the parcel will be compensated according to the insured price, and the parcel that has not been purchased will be compensated according to 5 times the specific service fee.

Depending on the amount of money, you can negotiate with different departments. 1: The amount is within 5 600, you can directly negotiate with the delivery point to solve, as long as there is a reasonable value certificate, the express delivery point will be very happy to solve, because the loss of the express will not only be compensated, will be known by the head office will have an additional penalty of not less than 500, so it will be private with the recipient.

2: The amount is less than 2000, but the delivery point is not willing to negotiate to solve the compensation, you can really complain about the official complaint of the express company**, the official complaint is invalid, you can directly complain to the local post, or to the official website of the postal service. It's a bit of a hassle to solve, but it will be solved.

3: If the amount exceeds 2000 and the negotiation is invalid, try to call the police, which is enough to file a case, but the specific effect is not particularly effective, and the general police will not file a case. You can also go to the local court to file a lawsuit, the effect is unknown, and the time is relatively long.

Legal analysis: The courier company is required to give a reasonable explanation and supplemented by evidence, otherwise it can claim compensation for the actual value of the item and return the postage. If the express is lost, compensation shall be made in accordance with the agreement of the express contract (see the back of the express delivery note).

If there is no agreement in the contract or the agreement is not clear, the provisions of the Contract Law on the contract of carriage shall be applied to compensate the sender for the loss of the actual value of the goods.

Legal basis: Article 832 of the Civil Code of the People's Republic of China The carrier shall be liable for compensation for the damage or loss of the goods during transportation. However, if the carrier proves that the damage or loss of the goods is caused by force majeure, the natural nature of the goods themselves or reasonable wear and tear, or the fault of the shipper or consignee, the carrier shall not be liable for compensation.

Legal analysis: According to the provisions of the "Measures for the Administration of the Express Market", if there is an agreement between the express service organization and the user on the compensation standard for the loss and damage of the express mail, the agreement shall be followed, and if there is no agreement, the following principles may be implemented.

1) The service fee shall be exempted (excluding additional fees such as insurance price);

2) For the purchase of insured express mail, the express service organization shall compensate according to the insured amount;

3) For the express mail that has not purchased the insured value, compensation shall be made in accordance with the relevant laws and regulations.

Legal basis: "Measures for the Administration of the Express Market" Article 20 In the process of express delivery services, if the express mail (mail) is delayed, lost, damaged and the internal parts are inconsistent, the enterprise engaged in the express delivery business shall compensate according to law in accordance with the agreement with the user.

If there is no agreement between the enterprise and the user on the compensation matters, the compensation shall be made according to the insured amount for the purchase of the insured express mail (mail). For the express mail (mail) that has not purchased the insured value, compensation shall be made in accordance with the "Postal Law of the People's Republic of China", "Contract Law of the People's Republic of China" and other relevant laws.

Express loss is divided into two situations, the first if you shop online and find that the express is lost, this situation is relatively simple, just contact the shipper, usually the seller will reissue one, and then they go to the courier company to solve. Another situation is that the express sent by yourself is lost, first of all, you can call the courier company ** complaint, under normal circumstances, you can still find it back, but it is also very common to find it back, and you need to compensate the courier company if you can't find it.

According to the relevant regulations, if the express company loses uninsured items, it shall be compensated according to the actual loss, and the maximum compensation shall not exceed 3 times the tariff. Items without insurance: the maximum amount of documents is not more than 100 yuan, and the maximum number of items is not more than 300 yuan.

In judicial practice, in the case of no value preservation, if it can be proved that the mailed items and the actual **, you can claim compensation at the original price. If there are insured items, compensation shall be made according to the actual value of the goods.

If the courier is lost, you should ask the courier to compensate according to the price, according to your actual payment** to compensate, and some courier companies require strict and direct compensation of 400 yuan.

First of all, prepare the basis for the declaration of the value of the item you lost, such as a screenshot or invoice of the purchased order, and the tracking number of your single courier. Then call the official customer service of the express delivery**, inform the corresponding express tracking number, and state your appeal; It usually makes you wait because they have to verify, and there is basically no problem here. If you don't get compensation, you can also go to the official website of the post office to complain about the corresponding courier, but you must provide a complete chain of evidence.

Hope it helps.

Contact the seller, and the seller will negotiate with the courier to re-ship or refund.