How to compensate for the loss of Shentong Express? How to compensate for the loss of Shentong Expre

According to the introduction in the "China Postal Law Express Industry Standard", the domestic express delivery exceeds the time promised by the express company and is delayed for more than 10 days, which can be treated as lost; Claim compensation from the courier company. The courier company must give a clear answer within a week; The payout will then be made within 1 month.

If the courier company does not deal with it, you can complain to the postal regulatory department and the industrial and commercial department; Proof of shipment, invoice, and proof of what was sent.

Express compensation, if insured or declared value, the maximum amount of compensation for the loss of express goods shall not exceed the amount of insured or declared value. If there is no insurance, five times and seven times the cost of the courier will be compensated.

Compensation for the loss of time-limited documents For 48-hour express mail, in addition to the refund of the freight of the ticket, the one-time compensation shall not exceed 200 yuan or 36-hour express, in addition to the refund of the freight of the ticket, the one-time compensation shall not exceed 500 yuan; It does not assume any other joint and several liabilities and does not compensate for other indirect economic losses.

Shanghai Shentong Logistics Co., Ltd. has 247 independent city business offices, 179 business halls, 1220 operation points, express was founded in 1993, is a domestic joint venture (private) enterprise mainly engaged in express delivery.

It basically covers cities above the prefectural and municipal levels and cities above the county level in developed areas, especially in Jiangsu, Zhejiang and Shanghai, and basically realizes the delivery without blind spots. In February 2014, Shentong began internal testing of overseas shopping and transshipment business.

On September 16, 2015, Shentong and Tiantian Express announced a major strategic reorganization. On December 1, 2015, Shentong Express planned to go public through the backdoor of Addison.

If the online purchase package is lost, this is relatively simple to deal with, directly find the seller, and the seller will deal with it by himself: reissue or refund. If the seller refuses to deal with it or is not satisfied with the handling, he can ask the official of the online shopping platform to intervene if the communication is not resolved.

In the case of a private mailing package, this is relatively complicated to handle. First of all, please provide the mailing slip (or courier number) and valid documents to the local courier point for claim processing. If you are not satisfied with the claim result of the local courier point, you can contact the customer service of the courier company** for processing.

If you are not satisfied with the result of the courier company's claim, or the courier company is unable to compensate as agreed in advance, you can request judicial intervention. As for the standard of claim, each courier company has regulations, and it is sufficient to make a claim in accordance with the compensation terms agreed upon at the time of delivery. If there is a dispute with the express delivery company over the compensation clause, Article 20 of the Measures for the Administration of the Express Market (2013 Edition) stipulates that in the process of express delivery services, if the express mail (mail) is delayed, lost, damaged or the internal parts are inconsistent, the enterprise engaged in the express delivery business shall compensate according to the law in accordance with the agreement with the user.

If there is no agreement between the enterprise and the user on the compensation matters, the compensation shall be made according to the insured amount for the purchase of the insured express mail (mail). For express mail that has not been purchased with insured value, compensation shall be made in accordance with the Postal Law of the People's Republic of China, the Contract Law of the People's Republic of China and other relevant laws. Legal basis:

Article 20 of the Measures for the Administration of the Express Market (2013) In the process of express delivery services, if the express mail (mail) is delayed, lost, damaged and the internal parts are inconsistent, the enterprise operating the express delivery business shall compensate according to law in accordance with the agreement with the user. If there is no agreement between the enterprise and the user on the compensation matters, the compensation shall be made according to the insured amount for the purchase of the insured express mail (mail). For the express mail (mail) that has not purchased the insured value, compensation shall be made in accordance with the "Postal Law of the People's Republic of China", "Contract Law of the People's Republic of China" and other relevant laws.

The courier has been stolen, how to compensate for the loss of the courier? How is the amount of compensation determined?

Time of fund compensation: Generally, after submitting the ID card information of the sender, the employees of the express company will go through the application process, and the employees will generally pay the loss to the customer in advance, so as to reduce unnecessary trouble.

If the express delivery has not been delivered to the customer within the specified time, and the value of the goods is less than 1,000 yuan, the express company will compensate according to the price. For example, if the courier company with a value of less than 1,000 is compensated for the full price, according to the customer's intentions, the courier company will buy a copy of the same product and send it again for free.

Within 1,000 yuan, the courier company will take the initiative to contact the sender to provide the sender's ID card information, and then apply for compensation to the original price of the customer's item, and then re-send the customer a courier of the same weight for free.

Free door-to-door courier: It is recommended to pick up the goods when re-issuing the express delivery, because after the express is sent out, their internal problems lead to the loss of the express, there are too many points of express delivery, and they are not sure which receiving point to receive the goods, it is best to dissipate the person in charge of this matter to contact you and pick up the goods, so that it is not easy to have trouble.

The requirements of each courier company are not the same, and the current process of Shentong is like this. If it is a valuable item, it must be insured, and the insured price is generally not insured for loss, and it is not necessary to lose it if it is lost, and it does not matter if it is broken, so the employees of the express company pay great attention to the packaging of the object.

Legal basis: Civil Code of the People's Republic of China

Article 810: Carriers engaged in public transport shall not refuse the usual and reasonable transportation requests of passengers and shippers.

Article 811: The carrier shall safely transport passengers and cargo to the agreed place within the agreed period or a reasonable period of time.

Summary. Compensation for lost express delivery: In the process of express delivery service, if the express delivery is delayed, lost, damaged or the internal parts are inconsistent, the enterprise operating the express delivery business shall compensate according to the law in accordance with the agreement with the user.

If there is no agreement between the enterprise and the user on the compensation matters, the compensation shall be made according to the insured amount for the purchase of the insured express. Legal basis: Article 20 of the "Measures for the Administration of the Express Market" In the process of express delivery services, if the express mail (mail) is delayed, lost, damaged and the internal parts are inconsistent, the enterprise operating the express delivery business shall compensate according to law in accordance with the agreement with the user.

Hello, Shentong Express loss of forelimb skin compensation standards are: (1) Ying Huicha exempts this service fee (excluding additional fees such as insurance price); (2) For the purchase of insured express mail, the express service organization shall compensate according to the insured amount; (3) For the express mail that has not purchased the insured value, compensation shall be made in accordance with the provisions of the Contract Law and other relevant laws and regulations.

Compensation for lost express delivery: In the process of express delivery service, if the express delivery is delayed, lost, damaged or disturbed in the internal parts is inconsistent, the enterprise operating the express delivery business shall compensate according to law in accordance with the agreement with the user. If there is no agreement between the enterprise and the user on the compensation matters, Rubber Trap shall compensate Liang Li Nian according to the insured amount for the purchase of the insured express.

Legal basis: Article 20 of the "Measures for the Administration of the Express Market" In the process of express delivery services, if the express mail (mail) is delayed, lost, damaged and the internal parts are inconsistent, the enterprise operating the express delivery business shall compensate according to law in accordance with the agreement with the user.

The compensation standard for lost items of Shentong Express is as follows:

1.For insured mail couriers, compensation will be made according to the insured amount;

2.For insured mail delivery, it will be accompanied by the actual losses suffered by the parties, but the maximum compensation cannot exceed three times the fee charged.

Article 47 of the Postal Law of the People's Republic of China, postal enterprises shall compensate for the loss of mail to the sedan in accordance with the following provisions:

1) If the insured receipt mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or the dust rise of the internal parts is short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.

2) If the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged. Postal enterprises shall, in the notice of the place of business and on the mailing documents provided to the user, in a manner sufficient to attract the attention of the user, the provisions of the preceding paragraph shall be stated.

Summary. Hello dear, Shentong lost the express, and generally compensated three times the freight. If you have purchased cargo insurance, you can pay according to the value of the insurance, pay attention to keep your own express bill, and use it for claims.

Shentong Express loss and damage compensation standard: When the express mail is lost, damaged or short, and the express mail is not insured, the letter category shall be compensated according to 2 times of the service fee (excluding other surcharges), and the parcel category shall be compensated according to the actual loss value, but the maximum compensation shall not exceed 5 times of the service fee (excluding other additional fees); For insured shipments, the insured fee will be charged at 2% of the insured amount, and when the express is lost, compensation will be made according to the insured amount, and the maximum insured price limit is RMB 10,000 per ticket; In the event of loss, damage or shortage of the shipment, the service fee will be exempted (excluding additional fees such as insurance price);

Hello dear, Shentong lost the express, and generally compensated three times the freight. If you have purchased cargo insurance, you can pay according to the value of the insurance, pay attention to keep your own express bill, and use it for claims. Shentong Express loss and damage type defense and damage compensation standard:

When the express mail is lost, damaged or short, and the express mail is not insured, the letter category shall be compensated according to 2 times of the service fee (excluding other surcharges), and the parcel category shall be compensated according to the actual loss value, but the maximum shall not exceed 5 times of the service fee (excluding other additional costs); For the insured express mail, the insured fee is charged at 2% of the insured amount, and when the express is lost, compensation will be made according to the insured amount, and the maximum insured value is 10,000 yuan per person; In the event of loss, damage or shortage of the shipment, the service fee will be exempted (excluding additional fees such as insurance price);

There is no insurance, ordinary express delivery, is a watch, more than 1000 pieces.

There is no insured price, which is 3 times the compensation of the express transportation fee.

Legal analysis: For the loss or damage of uninsured delivery items, compensation shall be made according to the value of the actual loss, but the maximum shall not exceed RMB 1,000 tickets, and the freight shall be refunded.

1. For the damage caused by non-packaging problems, in addition to the refund of freight and hail, compensation shall be made according to the actual transaction price of the buyer and the seller, but the maximum shall not exceed RMB300 RMB.

2. If it does not arrive within 7 working days from the date of delivery, the freight will be refunded and 10 yuan RMB ticket will be compensated.

3. It is recommended that customers do a good job of self-protection, and if possible, they can record the salesman's telephone calls or conversations when they come to the door, so as to facilitate the control of service quality and the definition of responsibilities after possible complaints. If it is a dispute initiated by a salesman of Shentong Company, the head office will give compensation ranging from 10 yuan to 200 yuan RMB depending on the severity of the nature to apologize.

Legal basis: "Interim Regulations of the People's Republic of China on Express Delivery" Article 42 If the express mail of others is fraudulently collected, dismantled without permission, concealed, destroyed, resold or illegally inspected by others, and does not constitute a crime, it shall be punished by public security administration in accordance with law.

Enterprises engaged in express delivery business have the provisions of the preceding paragraph, or illegally detain express mail, the postal administration shall order corrections, confiscate illegal gains, and impose a fine of not less than 50,000 yuan but not more than 100,000 yuan; if the circumstances are serious, a fine of between 100,000 and 200,000 yuan shall be imposed, and it may be ordered to suspend business for rectification or even revoke its express business license.