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Anonymous users2024-02-07The most important thing is the question of attitude.
Be responsible for your work!
Be patient with your customers! This is the basis for being a good salesperson.
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Anonymous users2024-02-06To be a good salesperson, we should start from the following aspects:
1. First of all, we must have a positive sense of service, and the presence of customers is not necessarily in demand, and it may be just a casual stroll. At this time, you can't ignore customers because they don't shop, you should treat everyone who comes to Jinhua as a shopping customer, and then serve enthusiastically. Some customers who may not shop will also become potential customers because of the warm and attentive service.
2. If you can't bring the emotions in your life to work, it may be a good idea to keep smiling. Imagine that when a customer arrives and sees the salesperson listless or with a gloomy face, even if it is not aimed at the customer at all, the customer will feel that it is directed at him/herself, and may leave.
3. Pay attention to your appearance. Because such a shopping center will attract a lot of customers, including Chinese and foreign tourists, and they don't pay attention to their own image, how can they better serve customers? Therefore, leaning on the counter, chatting in groups, eating, etc., will affect the image of Jinhua, which is unacceptable.
4. Master the most basic English conversations, such as 100 cases of English for shopping guides, which are very useful and enough to serve foreign customers, but this requires more practice and more time.
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Anonymous users2024-02-051. The ability to have a deep insight into human nature.
Business activities are a kind of livelihood for like-minded people in society, and it is difficult to achieve results without the ability to perceive human nature. How do the values of customers count Kai Tangerine? What about the way of thinking and acting?
What type of interaction it belongs to???Salespeople need to be able to sort them by themselves. Specifically, it means having a strong curiosity about people and the ability to develop interpersonal relationships.
2. Ability to gather information.
Business activities are also a kind of work that collects and uses information, and it is necessary to have this ability. The higher the ability to gather information, the more likely it is to listen to the customer's information and make use of it to establish contacts.
3. Excellent problem-solving skills.
The salesperson's activity is also a kind of work that constantly solves problems that occur one by one, and he must be able to guide the real needs of the customer's potato balls, solve the customer's problems, and be able to effectively use professional knowledge and technology to provide advice on specific solutions.
Fourth, the ability to establish a common perceptual understanding.
On the one hand, business activities are a kind of technology, but in the end, they are human issues, so it is necessary to have the quality to be able to establish a common sense of understanding with the other party. It is mainly to have a common perceptual understanding of the customer's hobbies and lifestyles, to be sensitive to social changes and popular things, and to have an approachable character, to be able to stand in the other party's position to see the problem, and to get the praise of customers.
5. Ability to deal with people.
This is a soft response method based on the customer's personality, and this ability is mainly based on careful training and experience, and it can be said that it is the ability to maintain a good relationship of trust and close contact between the salesperson and the customer.
Sixth, the ability to master the knowledge of goods.
No matter how good the entertainment words are, no matter how well the customer's psychological state is mastered, if the product cannot be properly explained, the business will not be able to be done in the end. The confident behavior of the salesperson is based on the rich knowledge of the product, and the rich knowledge of the product is linked to the deep trust of the customer. Therefore, it is absolutely necessary for salespeople to have a wealth of product knowledge.
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I was impressed by the fact that the math teachers were very patient in answering the questions of their classmates, because in the subject of mathematics, there are often problems that they do not know, if the teacher can patiently explain the questions, the students will be very moved, especially when they feel that the questions are simple and embarrassed to say, they should be encouraged to ask boldly or encourage communication with their classmates. Also, when you talk about the topic, you must find a way to let the students understand, think about the problem from their point of view, dear, give praise, and ask questions.