I m the driver, how to talk to the guests, communicate

There are the following points in the communication between the waiter and the guest: (1) The waiter should strengthen the customer's awareness 1, the guest is the "food and clothing parent" of the restaurant 2, the guest is the service object of the restaurant 3, the guest is the person who comes to the restaurant to seek service 4, the guest always has a lot of requirements 5, the guest is a person of flesh and blood and affection 6, most of the guests are reasonable, and the guests who deliberately mess with the guests are a minority after all. (2) Several elements of establishing a good relationship between customers and me1. Remember the guest's nameIn the customer service, remember the guest's name and call the guest appropriately with the guest's surname, which can create a harmonious relationship between the guest and me, and for the guest, when the employee can recognize him, he will be proud.

2. Pay attention to the choice of words to dialogue, talk, serve and say goodbye to the guests with appropriate words, which can make the guests feel that the relationship with the waiter is not just a simple commodity buying and selling relationship, but a humane service and service relationship. 3. Pay attention to the voice and intonation when speaking, tone, intonation, and voice are the "strong outside" of the content of the speech, which is often more important than the content of the speech.

There are several points in the communication between the waiter and the guest:

1) Waiters should strengthen customer awareness.

1. Guests are the "food and clothing parents" of the restaurant

2. Guests are the service objects of the restaurant.

3. A guest is a person who comes to the restaurant to seek service.

4. There are always a lot of requirements from guests.

5. Guests are people of flesh and blood and feelings.

6. Most of the guests are reasonable, and the guests who deliberately mess around are a minority.

2) Several elements of a good relationship between the guest and the self.

1. Remember the guest's name.

In customer service, remembering the guest's name and addressing the guest appropriately by their last name creates a rapport that the guest will be proud of when the employee can recognize him.

2. Pay attention to the choice of words.

Dialogue, conversation, service, and goodbye with the guest with appropriate words can make the guest feel that the relationship with the waiter is not just a simple commodity buying and selling relationship, but a humane relationship between serving and being served.

3. Pay attention to your voice and intonation when speaking.

Tone, intonation, and voice are often more important than the content of your speech, and guests can judge whether you are welcome or bored, respectful or rude behind what you say.

4. Listen carefully.

Listening and speaking is one of the aspects of our customer service to communicate with our guests, and listening carefully can show respect for our guests, and at the same time help us understand them better and serve them better.

5. Pay attention to facial expressions and eyes.

Facial expression is the expression of the waiter's inner feelings, even if you don't say it in words, your expression will still tell the guest, your attitude is good or bad, when your eyes meet the guest unexpectedly, don't avoid it, don't stare at the guest, and show the sincerity of your service to the guest through appropriate contact, because the eyes are the window of the soul.

6. Pay attention to the standing posture.

The posture of standing can reflect a variety of attitudes towards guests, such as harshness, boredom, and coldness, or concern, concern, and welcome.

First, understand the point of what the other person is saying. To serve the other person, you must first be able to understand what different people are saying.

Second, there must be a way to direct to the exact needs. Some people don't understand what your product is, so they ask a wide range of questions, and you direct customers to the exact needs while being familiar with your own products, so that there are no mistakes.

Third, communicate according to the habits of the other party. It is not necessary to use standard language every time, the guest is very aggressive, in fact, the waiter can also make a little joke, which is easier to get close to and arouse good feelings.

Fourth, super acting skills. The unreasonable demands of the guests can't be satisfied, and if we have to say that when we are incapable, we call him God, and we really think that we are God, and when we want to show our might, we will become an acting school. Like "Mother of God", silently say in your heart, "You are not sensible, I don't blame you, blame me for not teaching you well!"

Then he said to the other party, "Yes, yes, yes, okay, I'll react to the above." ”

Restaurant waiters are the laborers of restaurant enterprises, and guests are the main ones for the prosperity of the restaurant, guests come to the restaurant, in addition to the need to taste delicious food, they also need the restaurant staff to see them as friends and relatives. They not only like to hear the warm greetings of employees and see the kind smiles of employees, but also hope to receive sincere friendship and family-like care. In the case of different role positioning, there are some problems, how should the food and beverage waiter communicate with the guests?

1.Warm attitude, working as a waiter is dealing with restaurant guests, and a warm attitude is essential.

2.Patience, a good restaurant has a variety of guests, it is impossible for every guest to be 100% able to make themselves happy, others come to your restaurant to consume as a waiter must maintain a patient attitude.

3.Familiarity with the dishes, as a restaurant waiter, is a basic skill, at least when customers ask questions, they can answer them fluently.

4.Small gifts, if there are some conflicts with customers and guests due to their own reasons (be sure to comply with laws and regulations), you can resolve them by giving some small gifts and apologies.

5.To convince people with reason, if it is the reason of the guest, it can first be resolved by talking about principles and reasoning.

6.If the guest is unreasonable and can't deal with it, it is the best policy to report to the superior in time, after all, you are just helping the restaurant work and there is no need to cause trouble.

Language communication is the communication of the heart, and the best communication is to win the recognition of the guests psychologically and obtain information through the communication of language, so as to achieve the purpose of satisfying the guests and promoting products to attract guests to come again.

Summary. 1. Communicate with customers.

Many automotive sales consultants really treat their customers only to the customer, or they are limited to rigid examples.

On business. In fact, in terms of communication skills, this is far from enough. To facilitate your next.

Sales activities, first of all, the automobile sales consultant should do a good job of the customer, communicate with the customer, and further become friends.

Friend. To put it bluntly, interpersonal relationships should be handled well and customer resources should be accumulated. Once you have a good relationship with your customers, you can move on to it

Communicate with customers to understand their needs, so as to meet their needs. To become a hop.

One of the things that is one of the things that a car sales consultant is to have a certain affinity in personality and be able to have a good relationship with customers.

partnerships.

As a car service consultant, how should you communicate with the customer to understand his driving habits?

1. Communicate with customersMany auto sales consultants are really limited to customers or rigid routines. In fact, in terms of communication skills, this is far from enough. In order to promote your next sales activities, first of all, the car sales consultant should take care of the customer, make friends with the customer, and further become friends.

To put it bluntly, interpersonal relationships should be handled well and customer resources should be accumulated. Once you have a good relationship with your customers, you can further communicate with them to understand their needs, so as to meet their needs. One of the key points to become a qualified car sales consultant is to have a certain affinity in personality and be able to have a good relationship with customers.

2. Don't say too much, and the car sales consultant is sometimes too anxious, and often says too much or out of line in order to reach the transaction as soon as possible. When the sales consultant communicates with the customer, the most important thing to avoid is to make mistakes in the speaking skills, once your words give the sub-customer a bad feeling, you will largely lose the order. Moreover, it is easy to oversay two situations:

First, it is easy to offend customers; Second, it is easy to enter the trap of customers. Therefore, when dealing with customers, sales consultants can't say impatient words because they want customers to place orders quickly.

Thank you. Be sure to improve your expertise.