Why is the wideband speed test result sometimes slightly lower than the contracted bandwidth?

There are a number of factors that can affect the results of a broadband speed test:

1. The inevitable loss of network overhead in broadband access services.

2. When using WiFi wireless access, the speed test result is greatly affected by AP performance and wireless environment, which can easily lead to a decrease in network speed.

3. The wiring situation of the home may affect the broadband speed test, such as the unqualified line quality or the use of self-purchased routers, APs, power cats and other equipment for indoor networking, and the transmission speed is also related to the router and network card.

5. The performance of some PCs is insufficient, which affects the network speed and business experience of customers.

6. When the customer enables a resource-consuming application, the speed test result is lower than the protocol bandwidth.

7. When the customer's multiple terminals share the speed test, the total speed measurement of the multiple terminals is consistent with the customer's agreed bandwidth, but the speed measurement result of any single terminal is lower than the agreement bandwidth.

The contracted rate refers to the maximum achievable rate from the user's computer to the operator's access equipment as specified in the broadband service agreement signed between the operator and the user. The rate is the result of this test, which refers to the data transmission speed in the process of network resources through the network protocol, and is usually used to measure the end-to-end performance from the user's computer to the resource point. Due to network transmission losses and other non-provincial telecommunications factors, the test results are usually slightly lower than the contracted bandwidth.

If the speed test cannot reach the contracted network speed, you can call 10000 customer service** for consultation and reporting. The customer service staff will record and archive the test results and arrange for the maintenance master to come to solve the problem.

The subscription rate is the bandwidth that you apply for in the business hall. It refers to the maximum achievable rate between the user's computer and the operator's access equipment as stipulated in the broadband service agreement signed between the operator and the user.

In order to guarantee accurate test results, please note the following:

1).Stand-alone dial-up connection test, if there is a connection router device, please remove it and use modem to connect to the computer separately, and test it after the dial-up connection is successful.

2).Do not close the speed test client or browser in the middle of the test, and wait patiently for the test to complete.

4).To further improve the accuracy of the test results, it is recommended to test several times at different times.

Comparison Table Between Contracted Bandwidth and Measured Rate:

Hello, you can restart the broadband cat to try, if it is still slow, you can call the number 10000 and ask the staff to help you check.