Is there a handling fee for refunding a high speed rail ticket after booking online?

The regulations are: if the ticket is refunded more than 15 days (exclusive) before the start of the car, no refund fee will be charged; 5% of the fare will be charged if the departure time is more than 48 hours before the departure time of the station on the ticket, 10% of the fare if it is more than 24 hours but less than 48 hours, and 20% of the fare if it is less than 24 hours. The mantissa of the above calculation is in units of 5 jiao, and the mantissa is rounded off if it is less than the angle, the one above the angle and less than the angle is counted as 5 jiao, and the mantissa above the angle is 1 yuan.

If the date of travel of the changed ticket is during the Spring Festival, the refund fee will be charged according to the standard of less than 24 hours before the departure time.

How much handling fee will be deducted for high-speed rail refunds.

If the ticket is more than 48 hours before the departure time of the station on the ticket, a refund fee of 5% of the fare will be charged when the ticket is refunded; If the ticket is more than 24 hours but less than 48 hours before departure, a refund fee of 10% of the fare will be charged when the ticket is refunded; If the ticket is less than 24 hours before departure, a refund fee of 20% of the fare will be charged. You can only change one ticket per ticket. After the ticket is changed, if the passenger cancels the trip, the ticket can be refunded according to the regulations, but the ticket changed after the departure due to special circumstances will not be refunded.

When returning a ticket with the "line" stamp, you must first go through the baggage change procedure.

Before the departure station, under special circumstances, the full fare can be refunded within 2 hours after the departure and the refund fee will be verified. Groups must check in at least 48 hours prior to departure. If you purchase a ticket online and have not exchanged it for a paper ticket, you can also log in** no later than 2 hours before departure to apply for a refund.

High-speed rail refund location:

Refunds and changes can only be made at the station where the ticket was purchased or at the station where the ticket is taken before the departure time specified on the original ticket, but can be processed at any station before the departure time specified on the ticket. At present, the sales agency cannot handle refund procedures.

High-speed rail refund rules, time, and handling fees.

According to the "Railway Internet Ticket Purchase Instructions", if the ticket is refunded more than 15 days before the departure, no refund fee will be charged; 5% of the fare will be charged if the departure time is more than 48 hours before the departure time of the station on the ticket, 10% if it is more than 24 hours but less than 48 hours, and 20% if it is less than 24 hours. If the ticket is changed or changed to another train more than 15 days before the departure of the train within 48 hours to 15 days before the departure of the train, and the refund is made 15 days before the departure of the train, a 5% refund fee will still be charged.

Legal analysis: There is a handling fee for the refund of high-speed rail, but due to the different time of refund, the corresponding refund regulations are also different, and there will also be provisions for free handling fees. If the refund is made before 15 days before the departure time specified in the ticket, there is no need to pay a handling fee, or if the consumer is unable to take the train due to the railway bureau's own reasons, the ticket can generally be refunded free of charge, in addition, the refund within 15 days to 24 hours before the departure time is subject to a certain proportion of the handling fee.

Legal basis: Railway Law of the People's Republic of China Article 1 This Law is enacted in order to ensure the smooth progress of railway transportation and railway construction, and to meet the needs of socialist modernization and people's livelihood.

There is a handling fee for refunds of high-speed rail tickets for more than 15 days.

If the refund is made more than 15 days (exclusive) before departure, no refund fee will be charged; If the ticket is more than 48 hours before the departure time of the first station, it will be charged at 5% of the fare, if it is more than 24 hours but less than 48 hours, it will be charged at 10% of the fare, and if it is less than 24 hours, it will be calculated at 20% of the fare.

If you change or change your arrival to another train that is more than 15 days away from departure within 48 hours to 15 days before departure, and you refund your ticket 15 days before departure, you will still be charged a 5% refund fee.

When changing a ticket or changing to a station, if the fare of the new ticket is lower than the original ticket, the difference will be refunded, and the refund fee will be charged for the difference and the current refund fee standard will be implemented. If the date of travel of the ticket after changing or changing to the station is during the Spring Festival, the refund fee will be charged less than 24 hours before the departure time.

Precautions for taking high-speed rail

1. Special attention needs to be paid to the ride time.

Passengers must read the station and time on the ticket before boarding. For example, the boarding time indicated on the ticket is 0:15 on October 24, and passengers need to go to the corresponding station on the evening of October 23 to take the train.

2. Ticket inspection will stop 3 minutes before the high-speed rail starts.

The high-speed rail train is at the departure station, and the ticket inspection stops 3 minutes before departure; The general stop time at the intermediate station is 2 minutes, so passengers should grasp the time well and do not step on the point to avoid delaying the trip.

3. There are weight requirements for luggage when taking the high-speed rail.

Weight: 10 kg for children (including free children), 20 kg for ordinary passengers, and folding wheelchairs for disabled people can be carried free of charge and are not included in the above range. Length, width and height:

The sum of the external dimensions of each item shall not exceed 160 cm in length, width and height, and the rod-shaped item shall not exceed 130 cm.

Legal analysis: refunds made more than 8 days (including the day) before departure can be refunded in full without the cancellation bureau; If the refund is made within 7 days, the refund fee for more than 48 hours, 48-24 hours, and 24 hours will still be implemented.

Legal basis: Railway Law of the People's Republic of China

Article 10 Railway transport enterprises shall ensure the safety of passenger and cargo transportation and ensure that trains arrive on time.

Article 11 A railway transport contract is an agreement that specifies the rights and obligations between a railway transport enterprise and passengers and shippers.

Passenger tickets, baggage tickets, parcel tickets and cargo waybills are part of the contract or contract.

Article 12 Railway transport enterprises shall ensure that passengers take the train according to the date and number of trains indicated on the ticket and arrive at the destination station. If a passenger is unable to board the train on the date and train number indicated on the ticket due to the responsibility of the railway transport enterprise, the railway transport enterprise shall, at the request of the passenger, refund the full fare or arrange for the passenger to be transferred to another train at the same destination station in Radada.

Article 13 Railway transport enterprises shall take effective measures to do a good job in passenger transport services, be civilized, courteous, warm and thoughtful, keep the stations and carriages clean and hygienic, provide drinking water, and do a good job of eating and drinking on the train. Railway transport enterprises shall take measures to prevent pollution of the environment along the railway line.

Article 14 Passengers shall hold valid tickets. For those who take the train without a ticket or with an invalid ticket, the fare shall be repaid and the fare shall be added in accordance with the regulations; If the delivery is refused, the railway transport enterprise may order it to get off the train.

With the popularity of high-speed rail, more and more people choose to travel by high-speed rail. However, during the journey, sometimes you need to refund the ticket for various reasons, and then you will encounter a problem: does the high-speed rail refund need a handling fee?

First of all, we need to make it clear: there is a certain handling fee for high-speed rail refunds. Depending on the refund time and refund method, the handling fee is also different.

Generally speaking, the closer you are to leaving the car, the higher the fee. Refund methods are divided into window refund and online refund, where the window refund fee is relatively low, while the online refund fee is relatively high.

So, why does high-speed rail charge a refund fee? This is mainly to ensure the normal operation and service quality of high-speed rail. First of all, there is a limit to the number of seats on high-speed rail trains, and if there is no restriction on handling fees, too many refunds may lead to empty seats and waste of resources.

Secondly, the service of high-speed rail also needs a certain cost support, and charging a certain fee can help the high-speed rail company maintain a good service quality.

Of course, some people may feel that the refund fee for high-speed rail escorts is too high, which is also understandable. However, let's think about it from another angle: if there is no handling fee, what problems will the high-speed rail company face?

Will it lead to a decrease in service quality, or is it ****? Therefore, we should look at the refund fee of high-speed rail rationally and try to avoid unnecessary refunds to reduce unnecessary losses.

To sum up, there is a handling fee for high-speed rail ticket refunds. Although the handling fee will increase the cost of travel, it is also necessary to maintain the quality and operational efficiency of high-speed rail services from a global perspective. Therefore, when choosing high-speed rail travel, we should try to avoid unnecessary refunds to reduce unnecessary losses.