How to solve the problem that the mobile phone cannot connect to the network, and what to do if the

If you are using a Huawei phone.

The phone cannot use mobile data to access the Internet, which can be operated by the following methods:

1.Please make sure that the SIM card is not in arrears and is stopped.

Please make sure that the mobile phone card is not in arrears and is shut down, and you can confirm it by dialing **. If your phone is in arrears, please top up your phone bill and try to connect to the Internet.

2.Please make sure that the ** card for Internet access is set correctly.

1) Swipe down from the top of your phone screen to bring up the shortcut menu and check if the mobile data icon is lit.

The settings are correct. 3.Please try it after restarting your phone.

Sometimes, temporary network failures may result in the inability to access the Internet through data services and the airplane mode may be switched on/off.

Or restart your phone to see if you can recover.

4.You can't get online while using a VPN.

If you see a key icon in your phone's status bar, you may be using a VPN. You can search for VPN in the settings, find and enter the VPN settings interface, and it is recommended to disconnect the VPN or turn off the VPN software according to the actual situation.

5.Try to change your current location.

It is recommended to compare the surrounding mobile phones with the same operator's SIM card, if this phenomenon is present, it may be that the network quality in the location is poor and the Internet cannot be accessed, and it can be restored to normal after changing to other places.

6.Some apps can't use mobile data to surf the web.

Enter "Date" in , click the date and time to enter the setting interface, and turn on the automatic setting switch.

7.5G mobile phones.

You can't get online when you turn on the 5G switch.

5G network. In the early stage of construction, there are problems with 5G network compatibility in some areas, resulting in the inability to access the Internet after the mobile phone is turned on 5G, it is recommended that you temporarily turn off the 5G switch: swipe down from the top of the mobile phone screen, call out the shortcut menu bar, press and hold the mobile data icon to enter the settings interface, and turn off the 5G switch.

8.Internet access is not possible with an IoT card data card.

Due to the difference in contract information, some IoT traffic cards require a specific APN to access the Internet.

9.International roaming.

Internet access is not available.

1) If your ** card cannot access the Internet when roaming internationally, please swipe down from the top of the mobile phone screen to call up the shortcut menu, find and long press the mobile data to enter the settings interface, and ensure that the data is roaming.

The switch is on.

2) Please consult the customer service of the **card operator: whether the network of the operator you roam in your local area has opened the data roaming service, and whether your ** supports the use of international roaming mobile data.

10.Try resetting the APN and resetting the network settings.

If this is not the case, take the following steps to try:

1) It is recommended to open the settings, enter APN in the search bar at the top, click the access point name (APN) to jump to the mobile data settings interface, click the access point name (APN) again, and then click the three dots button in the upper right corner, and select Reset to default settings to try.

If the above troubleshooting does not resolve your issue, we recommend that you back up your data in advance (WeChat QQ and other apps need to be backed up separately) and bring the relevant purchase voucher to a nearby Huawei Customer Service Center for maintenance.

There are one reason why the mobile phone cannot connect to the network: check whether the mobile phone has mobile data turned on. Two:

If you still can't connect to the network, check whether the SIM card has been temporarily shut down due to arrears. 3. If you are still unable to connect to the network if you are in arrears, find the mobile network in the settings and click "Access Point Name".

It is also possible that the network signal is not good, you can turn on airplane mode and then turn it off or turn it off and restart.

Reasons and solutions for mobile phones not being able to access the Internet normally:

1. If you are in a remote or closed location with a weak signal, you can move the location and then test online;

2. The mobile phone Internet function is disabled, the number is down, and the status is abnormal, and the number needs to be restored to a normal state before you can go online, and you can check the current status of the number;

3. If the total traffic of the month exceeds the cap, the network will be automatically shut down, and you can remove the traffic cap, and then restart the mobile phone to access the Internet normally.

4. After recharging the phone bill or data package, you can restart the mobile phone and check the Internet status again;

5. Please check whether the mobile phone card is damaged or not plugged in, you can try to change the mobile phone test, if you still can't access the Internet, you can go to the local business office to test the mobile phone card.

What should I do if my phone can't connect to the wifi network?

If you are using a Huawei phone.

1. Personal network connection (such as home network, company network).

Reconnect after resetting network settings; (Resetting network settings will reset all network settings, including Wi-Fi, mobile data network, and Bluetooth settings, and will not delete other data or modify other settings.) ）

3.Check whether the router has a blacklist.

Whitelist. 4.Power off and back on the router and try to connect.

5.Factory reset the router.

After setting it up again, try to connect again (press and hold the factory reset button, please refer to the router manual for details).

6.If access is denied when you connect:

It is recommended to confirm whether the MAC address filtering function (blacklist and whitelist) is enabled on the router, and restart the router after setting it again. The path of router MAC address filtering is generally as follows: router management interface - wireless settings - MAC address.

Filter, add your mobile phone MAC address to the allowed MAC address access list or remove it from the prohibited MAC address access list, there may be differences in the settings path of different routers, but the name of the setting item is roughly the same, if you can't find it, please refer to the router manual or consult the customer service of the device provider.

Reminder: and above mobile phones will use different random MAC addresses by default, if the router has set up a black and white list, please set up the device MAC connection on the mobile phone.

7.If the connection message indicates that the IP address cannot be obtained.

1) The number of connected users may be too large, please disconnect other connected devices and try to reconnect to the WLAN.

2) Restart your router, turn off and on Wi-Fi, or try restarting your phone to connect in.

3) Try to set a static IP, please long press the hotspot name, click Modify Network > Show Advanced Options > IP > Static.

8.If the connection message is full, the maximum number of Wi-Fi hotspots has been reached, and we recommend that you use another network connection.

If the above methods still can't solve your problem, it is recommended that you back up your data.

2. Free public internet access (shopping malls, banks, etc.) is not available

1.Please enter the Wi-Fi search interface, click or press and hold the Wi-Fi network name, select Delete Network or do not save and then click to connect again, under normal circumstances, the phone will automatically pop up the verification page, follow the prompts on the page, and you can use it normally after completing the verification.

2.If the verification page can't pop up, you can do the following:

1) Close the browser and reopen it, click on any webpage and try again.

2) It is recommended that you enter " in the page address to see if the authentication page can be popped up.

4) Long press the Wi-Fi network, select Modify Network, check Show advanced options, and use the device MAC connection attempt.

3.If you still can't connect after successful verification, the number of public network connections may be too high, and we recommend that you use the mobile network temporarily.

Hello, the mobile phone can not connect to the data network, it is recommended that you restart the mobile phone, if you still can not connect to the data network, it is recommended that you take out the mobile phone card and use the eraser to wipe the metal parts and then install it back, if you still can not connect to the data network, it is recommended that you go to the business hall to make up a new mobile phone card test, if you still can not connect to the network, then it may be a mobile phone problem, try to restore the mobile phone to factory value, if you still can not connect to the data network, it is recommended that you send the mobile phone for repair.

What should I do if my phone can't connect to wifi?

First of all, check if your phone is not caused by downtime, if you don't turn on the airplane mode to turn on the connection, or if it doesn't work, then restart the phone.

There are several scenarios in which the vivo smartphone has the inaccessible mobile issue:

1. Whether the mobile phone is in arrears and shut down;

2. Confirm whether the "Data Network" switch is turned on;

3. Check whether the networking permission of the software is prohibited;

4. The local network environment signal is not good, resulting in no network on the mobile phone;

5. Caused by abnormal mobile phone network.

Vivo smartphone to solve the problem that the phone cannot access the mobile phone:

1. Consult the operator (e.g., 10086) to see if there is any arrears, and if there is arrears, you can recharge the phone bill to use.

2. Go to Settings - Mobile Network - Data Network On.

Steps:

1) Click Settings on the standby desktop.

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2) Enter the mobile network.

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3) Turn on the "Data Network" switch.

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3. Change the network environment and time period to use the network, or change a SIM card.

4. Go to iButler - Traffic Monitoring - Network Management to check whether the software is restricted from network use.

Steps to do it (take vivo X5Pro as an example):

1) Tap i Butler on the standby desktop.

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2) Click traffic monitoring.

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3) Enter the network management.

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4) Check whether the software is banned from the network (green is on, red is prohibited) <>

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Steps:

1) Click Settings on the standby desktop.

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3) Tap Factory Reset.

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4) Select the settings to restore.

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Hello dear, happy to solve the problem for you, <>

What should I do if my phone can't connect to the Internet? Answer; Reading guide) This is caused by abnormal mobile phone network settings,First open the settings on the phone,Then click on the general,Then select restore,Click to restore the network settings,Wait for the phone to restart and click on the settings again,Click on the wireless LAN and select the wifi you want to connect,Finally, re-enter the password,Click to join。 The first thing that could be a failure of the base station or a nearby shield may cause the mobile network connection to be unavailable.

Secondly, if the mobile phone is in arrears, the mobile phone network connection will not be available, so you can pay the phone bill in time. In addition, a router failure will also cause the network connection to be unattached, so you can restart the router or reset the router to restore it to normal.

Restart your phone or check your router.

If the mobile network of the mobile phone suddenly cannot be connected, the reason may be that the network is unstable and the network encounters obstacles, you can try to restart the mobile phone, or turn on the airplane mode, and then turn on and off the mobile phone mode later.

If you can't connect to wifi, you can't connect:

1. First of all, make sure that the network is normal, and whether the computer can be networked; If you can't restart the router.

2. If the computer can access the Internet, the mobile phone cannot; Check whether the SSID number of the wireless router is in Chinese; If it is changed to letters and numbers; Mobile phones sometimes can't effectively recognize Chinese;

3. If the above cannot be solved: set a static IP for the mobile phone;

4. The wireless router supports between 15-20 wireless devices; When the maximum number of connected wireless devices is exceeded, even though it is connected to the wireless; But it's wireless; At this time, you can unplug the wireless router; Turn on the wireless router after 10 minutes. China Telecom provides the best quality network communication services, old friends for new phones, Internet age cash, 100 Gigabit broadband free experience, ultra-clear TV ITV, telecom activities can be directly queried through the business hall.