Interaction 3 15 How are your consumer rights protected?

It is not a question of whether the awareness of consumer rights protection is strong, but in the examination of whether the awareness of public rights of the relevant functional departments is strong, if the people are violated by unfair consumption when consuming, the complaint about the functional departments can help solve it in the shortest possible time, or the relevant functional departments can intervene in advance, such as substandard products, problematic food, etc., then what rights do the people have to maintain... View the original post

Consumption = spending money + getting angry + complaining + sueing. Where is this formula? If you encounter a hard bar, it will be life-threatening, my mother, consumption is so troublesome!

It's also more interesting to look at it the other way.,Ordinary consumption.,It's actually possible to involve so many relevant departments.,,It's not good to be lively if you don't want to view the original post".

Why do you have to wait until "what do the relevant departments usually do?" View the original post

Business operators shall comply with the following principles in conducting transactions with consumers:

1. The specific content of the principle of voluntariness includes: consumers have the right to decide whether to trade with business operators independently, and business operators shall not force sales or forced services; Consumers have the right to choose goods and services independently, including choosing their own operators, choosing their own types of goods or services, deciding whether to buy or not to buy any kind of goods, and accepting or not accepting any kind of services; The transaction relationship between business operators and consumers is based on the agreement of the true intentions of both parties, and any transaction by deception, coercion or coercion is contrary to this principle.

2. The principle of equality is the essential requirement of the commodity economy, and the specific contents are: the legal status of the operator and the consumer is equal, and there is no subordinate relationship; The transaction between business operators and consumers is a civil activity, which must comply with the provisions of civil laws and must not be bullied.

3. The specific content of the principle of fairness includes: business operators and consumers cannot be obviously unfair in enjoying rights and assuming obligations, let alone one party can only enjoy rights and the other party only bears obligations; Consumers have the right to obtain fair trade conditions such as quality assurance, reasonableness, and correct measurement; Consumers have the right to receive compensation for personal or property damage caused by the purchase or use of goods or services.

4. The specific content of the principle of good faith includes: in the process of providing goods and services, operators must be honest and trustworthy, do not defraud, do not take illegal means to seek benefits, and abide by generally accepted social business ethics; Business operators and consumers shall abide by their promises, abide by contracts, and strictly perform their obligations in accordance with law in the course of transactions.

There are five ways to protect the rights and interests of consumers: the two parties negotiate and settle; request mediation from a consumer association; lodge a complaint with an administrative authority; arbitration by an arbitral institution; Filing a lawsuit with a judicial authority. The statute of limitations for filing a lawsuit with the judicial authorities is three years.

The seller must be responsible for the quality of the product purchased by the consumer.

Article 40 of the Product Quality Law stipulates:

If the product sold has any of the following circumstances, the seller shall be responsible for repairing, replacing and returning the product; If losses are caused to consumers who purchase the products, the seller shall compensate for the losses:

1. It does not have the performance that the product should have and has not been explained in advance;

2. It does not meet the product standards indicated on the product or its packaging;

3. It does not conform to the quality status indicated by product description, physical samples, etc.

Legal basis. Article 188 of the Civil Code of the People's Republic of China.

The statute of limitations for filing a request to a people's court for the protection of civil rights is three years. Where the law provides otherwise, follow those provisions. The limitation period is calculated from the date on which the right holder knows or should know that the right has been damaged and the obligor.

Where the law provides otherwise, follow those provisions. However, if more than 20 years have elapsed since the date on which the rights were infringed, the people's courts will not grant protection, and where there are special circumstances, the people's courts may decide to extend the rights holder on the basis of the right holder's application. Acorn.

Article 188 of the Civil Code of the People's Republic of China.

The statute of limitations for filing a request to a people's court for the protection of civil rights is three years. Where the law provides otherwise, follow those provisions. The limitation period is calculated from the date on which the right holder knows or should know that the right has been damaged and the obligor.

Where the law has other provisions, follow those provisions. However, if more than 20 years have elapsed since the date on which the rights were infringed, the people's courts will not grant protection, and where there are special circumstances, the people's courts may decide to extend the rights holder on the basis of the right holder's application.

In my opinion, the refund turmoil of Rene Lau and Liang Jingru's concert shows that the strong real-name system plays an important role in Mori Xiao's fight against scalpers and the protection of consumer rights. However, excessive real-name system may cause inconvenience to consumers and cause them to resist the strong real-name system. In order to ensure the effective implementation of the strong real-name system and protect the rights and interests of consumers, here are some suggestions:

1.Moderate real-name system: In the implementation of a strong real-name system, a moderate real-name system can be considered to allow consumers to provide necessary identity information when purchasing concert tickets.

This can reduce the inconvenience of consumers in the ticketing process and avoid causing them too much interference. 2.Intensify the fight against scalpers:

Strengthen the supervision of concert ticket sales, such as detecting false orders and abnormal transactions through technical means, and punish ticket buyers and sellers involved in scalpers, so as to crack down on the scalping market. 3.Added refund channels:

In order to alleviate the troubles caused by the problem of ticket refunds for consumers, a variety of refund channels can be provided for concerts, such as ticket refunds on the ticketing platform, and refund through negotiation with the organizer. This gives consumers more options when they encounter problems. 4.

Transparent ticketing information: Strengthen the openness and transparency of ticketing information, so that consumers can clearly understand the sales of concert tickets, so as to avoid the purchase risk caused by information asymmetry. 5.

Raise awareness of consumer rights and interests protection: Through publicity, education and other means, improve consumers' awareness of the strong real-name system and the crackdown on scalpers, so that they can more consciously resist scalpers and protect their legitimate rights and interests. 6.

Establish a consumer complaint channel: Provide consumers with a convenient complaint channel so that they can seek help in a timely manner when they encounter problems. This helps to identify and resolve issues in the ticketing market in a timely manner.

By implementing an appropriate real-name system and taking other measures, we can crack down on the scalping market and ensure the healthy development of the ticketing market while protecting the rights and interests of consumers.