How can I improve the rating of my Ele.me store?

To improve the rating of Ele.me stores, here are some effective methods and strategies:

1.Provide quality food and service: Ensure the quality, freshness and taste of the food.

Dishes should be prepared with care and maintain a consistent level of taste and quality. At the same time, the delivery service should also be timely and accurate to ensure the heat and integrity of the food. Provide good customer service, actively respond to users' inquiries and complaints, solve problems and provide remedial measures.

2.Pay attention to packaging and delivery: High-quality packaging can give users a good experience and ensure the safety and hygiene of food.

Use packaging materials correctly to avoid food leakage or deformation. The delivery staff should be friendly and professional, and deliver the food accurately, so that users can feel satisfied and assured.

3.Pay attention to user comments and feedback: Listen carefully to users' comments and feedback, and respond to and improve users' opinions in a timely manner. Through user evaluation, understand the needs and expectations of users, make improvements to problems, and improve the quality of dishes and services.

4.Implement active communication and resolution: Actively communicate with users to solve complaints or disputes, and find feasible solutions.

Treat users with a positive attitude and sincere attitude, and maintain a good relationship with users. Resolve issues in a timely manner to avoid procrastination and negative impacts.

5.Actively participate in the platform's preferential activities and promotion: pay attention to the platform's full reduction, coupons and other activities, and actively participate in and marketing. Encourage people to place orders through campaigns to increase orders and sales.

6.Continuous improvement and upgrading: Conduct regular self-assessment and analysis to find out the shortcomings of the store and the room for improvement. Pay attention to the changes of competitors and the market, adjust your business strategy in time, and improve competitiveness and user experience.

The above are some methods and strategies to improve the rating of Ele.me stores, the key is to pay attention to user needs, provide high-quality food and services, and continuously improve and enhance their own business capabilities.

1. The comprehensive score is low because: the number of orders evaluated is high or the star rating of the merchant corresponding to the evaluation order is not high, and the praise is five points to be considered a good evaluation, and the users only gave a 4-point evaluation from the ** provided. The comprehensive score includes service evaluation, meal evaluation, food delivery speed, packaging and other scores.

1) The rating of the restaurant is based on the comprehensive score of service evaluation, meal evaluation, delivery speed, packaging, etc. The star rating of the restaurant is updated every day, and the data of the last 30 days is referenced.

2) Score calculation formula: the overall score of the merchant = the number of merchant evaluation star ratings corresponding to the evaluation order.

3) Inclusion conditions: The same user reviews the same merchant multiple times in a month, and only the user's evaluation of the first three times will be included in the store rating calculation.

1) Taste score = Taste evaluation star rating corresponding to the evaluation order Evaluation order volume.

2) Quality score = evaluation of the corresponding quality evaluation star rating of the evaluation order.

3) Packaging score: packaging score = evaluation order corresponding to the packaging evaluation star rating evaluation order volume.

4) If you have any questions about the score, you can submit it in the help complaint feedback, and the relevant departments will deal with it directly.

1. If there are any negative reviews in the following situations, you can appeal the negative reviews to improve the overall score.

2. Rules for handling merchant evaluation appeals: Merchants who raise objections to user evaluations can initiate [evaluation appeals] to the platform, and the platform will review them according to the supporting materials provided by the merchants.

3. Scope of acceptance of evaluation appeals:

1) The presence of uncivilized language.

2) Advertisements or spam text messages.

3) Sensitive words or illegal information.

4) Disclosure of privacy.

5) Malicious bad reviews for improper benefits.

4. Evaluation and appeal operation path:

1) Customer--Customer Evaluation--Find the evaluation that needs to be appealed, click on the evaluation appeal.

2) Select the corresponding appeal type, fill in the reason for the appeal, and click Submit.

5. Requirements for proof of evaluation appeals:

1) The presence of uncivilized language: excessive language or abusive information.

2) Advertising or spam SMS: guide friends to place orders, spam SMS and other information.

3) Sensitive words or illegal information: sensitive political tendencies, violent tendencies, pornography, gambling, and other information.

4) Disclosure of privacy: address, ** and other information.

5) Malicious bad reviews for improper benefits: providing information such as red envelopes and refund records.

6. Evaluation of the timeliness of complaint processing: After submitting the application, the appeal result will be fed back within 5 working days, and the appeal result will be notified to the merchant through the background message.

7. Rules for handling evaluation and complaints:

1) A single evaluation supports 1 appeal, and the platform will have a certain limit on the number of applications.

2) If the merchant applies for an evaluation appeal on the issue of user evaluation, the platform will review and determine it according to the content of this specification.

3) If it does not meet the scope of acceptance of the evaluation appeal or the content of the evidence is invalid, the responsibility of the merchant will be determined and the merchant's evaluation appeal application will be rejected.

Please. (4) If it meets the scope of acceptance of the evaluation appeal and the content of the evidence is valid, agree to the merchant's application for the evaluation appeal and delete the review for the merchant. Price.

Summary. The formula for calculating the score is: the overall rating of the merchant = the number of merchant evaluation orders corresponding to the evaluation order.

The formula for calculating the score is: the overall rating of the merchant = the number of merchant evaluation orders corresponding to the evaluation order.

1. The comprehensive score is low because: the evaluation of the order volume is high or the evaluation of the corresponding merchant evaluation star of the order is not only known and high, the praise is five points to count as a like, and the users only gave 4 points to evaluate the land from the ** provided. The comprehensive score includes service evaluation, meal evaluation, food delivery speed, packaging fingering and other scores.

The rating of the restaurant is based on the service evaluation, food evaluation, food delivery speed, packaging, etc. The star rating of the restaurant will be updated every day, referring to the data of Li Sales in the past 30 days.

I hope mine can help you, if you are satisfied with my service, please give a thumbs up, thank you, thank you.

Hungry. The steps to give a five-star review are:

2. Then find the order you want to review and click on the "Review" option.

3. Light up the five-star page that appears, and enter the text to evaluate.

Instant delivery and catering ** chain and other businesses. In the past 10 years, Ele.me has been committed to building a local life service platform with technology with the mission of "Everything30min", promoting the digitalization of China's catering industry, and cultivating takeaway into the third regular dining method for Chinese after cooking and dine-in. Up to now, Ele.me's takeaway platform covers 670 cities and more than 1,000 counties across the country, with 3.4 million restaurants, 100 million users, and 3 million registered delivery workers on its Shengxian "Hummingbird's Xiaosui" instant delivery platform.

The default user evaluation of the Ele.me platform is 4 stars, so after the successful completion of the order, the merchant remembers to remind the user to give the store a five-star praise if he is satisfied, it must be five stars, otherwise the store score will hover around 4 points, you can use the super store manager [Reminder], you only need to open it with one click, and the store manager will send a reminder text message to the user when the order is completed, saving the time of the merchant writing and sending text messages one by one, saving time and effort.

Brother, if you take a closer look at more than 76 percent, it may fall after a long time.

Praise is praise, but there is also a detail score, you are a detail score, in fact, it is the same as the model of a treasure In addition to praise, there are also detail indicators such as "in line with information", "express", and "attitude".

Suppose you have a good review + detail points.

Another good word + detail points.

Your result is 2 positive reviews, overall rating You know?

Your rating is already higher than that of your peers, which is not bad.

How to improve the details of the score is a fine job, choose me to do the satisfactory answer I will add, thank you.

The overall score is lower than others.,Boss.。。

As follows:

1. Very good, the packaging is very good, do you like to place an order quickly, the amount is very sufficient, and the taste is very good! It's the second time I've bought it, and it's really delicious!

2. The amount is very sufficient, ** one person can't eat it at all, it is still as delicious as ever, the color and flavor are complete, and I will try other things I haven't eaten next time.

3. I like this meal very much, the taste is authentic, the taste is very good, it is the taste I like, I am very satisfied, it is worth recommending!

4. Haha, clean and hygienic, the taste is very good, especially suitable for good friends to eat and chat together.

5. Very good, crispy and delicious, very good for rice Authentic Changsha stinky tofu! The amount is very sufficient, but unfortunately it is the amount of double servings, the fried meat is fine, and the stinky tofu and crispy lotus root can not be carried by one person after eating about half of it. If you can take out a small portion, it's perfectly spicy!

6. The fried food in this house is still very good, the spicy pepper sauce is very good, and I especially love to eat his fried cauliflower and stinky tofu, the taste is particularly good, and I support Eleme.

7. Today's takeaway is really delicious, I especially like to eat stinky tofu with soup, fried just right, and the amount is quite a lot, and I eat it all at once?

8. I heard from a friend that the things here are very delicious, and I tried it today, and it tasted really good, very authentic, with a lot of portions and fast delivery. Praise and praise!

9. 6 chicken wings, very flavorful, this must be taken out separately and said, because it was snatched and emptied, so there is no beautiful photo hahahaha.

10. I ordered it at your house for the second time, and the taste was still as good as ever. The dishes are fresh and delicious, they are all hot when they are delivered, and they will be eaten again.

11. The food in this store is clean and hygienic, safe to eat, tastes good, delivered in time, the portion is very sufficient, the packaging is exquisite, the first is cheap, and the service attitude is very good.

12. Delivered in time, the meal smells smelly and tastes good, the taste is very good, the service attitude is very good, and I will come again next time.

13. I often buy it in your store, it tastes good and delicious, the portion is very large, it is cheap, it is delivered in time, the packaging is complete, the service attitude is good, and I will come again next time.

14. The first time I ate them, the taste was OK, the ingredients were quite rich, the boss was quite attentive, and the packaging box was also very clean and hygienic, so I was very relieved to eat.

16. The crispy outside and tender inside are particularly delicious, the distribution is very fast, the hot ones are more delicious, very fast, the service is good, the taste is good, the packaging is exquisite, and the price is cheap.