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Within the scope of the three guarantees: if the equipment itself has a performance failure, and within the warranty period, there will be no charge for going to the customer service center to deal with it;
Not covered by the warranty: After the warranty period or man-made damage, the repair cost needs to be determined according to the test results, which is subject to the notice of the service center.
Payment methods supported by the customer service center: support cash, Alipay, WeChat payment, do not support credit card or other payment methods, the maintenance fee needs to be paid in a lump sum, and installment payment is not supported.
Note: The product is tested by the service center to meet the warranty does not charge any fees, if it does not meet the warranty, there will be labor costs, the charging standard is 50 yuan equipment.
When there is no need to disassemble and repair, you can enjoy the right to free "labor costs" when you register as a vivo member;
During the monthly member day activity, you can enjoy the right to free "labor fee" when you send the product to the store for repair in person;
For those who only need to replace the battery, we are currently working to enjoy free labor costs.
Apply for vivo membership: You can enter the "vivo official website vivo**" APP, and use your mobile phone number to register vivo to become a vivo member. The VIP card of the vivo experience center needs to be handled at the experience store, and it is recommended to consult the staff for specific handling matters.
Check the address of the experience store in each place.
Customer service center address: Enter the vivo official website vivo**app--my--service outlets after-sales outlets--select provinces and cities to query the address of the customer service center.
Tips: It is recommended to bring relevant purchase vouchers (such as: purchase invoice, warranty card, ID card) when you go, and consult the staff of the consulting center in advance to ensure that the staff go again during normal working hours, avoid empty running, and pay attention to safety on the way to and from the service.
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First of all, I definitely told LZ BBK that it is a national joint warranty, and any BBK after-sales service center must provide high-quality after-sales service for BBK users. If the machine failure is expanded due to other maintenance points or the failure caused by human factors, the cost of spare parts will be charged for maintenance at the BBK service center.
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There is no punctuation mark from beginning to end, it is too long to understand. There are too many meanings.
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Summary. If the backgammon after-sales maintenance, if the screen is broken, of course, there is after-sales maintenance, and this contact your local after-sales maintenance point for maintenance.
If the backgammon after-sales maintenance, if the screen is broken, of course, there is after-sales maintenance, and this contact your local after-sales maintenance point for maintenance.
Shattered like this. Can it still be repaired.
Approximate how much it will cost.
This one is about 600
What about this machine.
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The following content is from a user of Tianya, you can refer to it.
Last month I bought a backgammon (vivo) smartphone. The commitment of the merchant is: if there is any quality problem within one month, the new machine will be replaced, and the repair will be guaranteed within one year!
Everyone may be familiar with this three-pack service! Unfortunately, the phone can't be turned on a few days after I get it back, I got it to the point of sale to ask for a change, the other party said that this may be what software has not been upgraded, and said that my **360 mobile phone assistant has an impact, is this statement reasonable? Can't you use the functions of your smartphone?!
Is there a relationship between boot and software upgrade? That's it, the other party takes off the battery and puts it on again. This fully shows that the phone does not turn on normally.
Then the other party upgraded some software and uninstalled the mobile phone assistant, which had no intention of changing it at all, and asked me to take it back and use it again. I took it back, and after a few days, I had the problem of not being able to turn on the machine again. I got it again and got it to the point of sale, and I asked for a change.
The point of sale said that there is a certain procedure for changing, and it should be returned to the manufacturer for identification. I felt justified and admitted it. A few days later, the other party said that the phone was brought back, and asked me to get it, saying that there was no problem after testing, and that they tried it for a day and did not have the problem of not being able to turn it on.
No replacement. They were given many negotiations to no avail. The reason is that they tested it fine.
No problem, why can't I turn on the machine? Is it a problem that I can't turn on the machine, and it's not that I can't afford to open it, and the staff at the sales office don't turn on the machine normally. This is the after-sales of mobile phones step by step.
Because there is no reasonable treatment result and statement, I didn't go to get the repaired machine, and the person at the point of sale said that the manufacturer would take back the phone after three months? In the after-sales negotiations, it was my own loss to say that I would not take it?! That's their answer, that's their service philosophy!
This is the brand quality and after-sales service quality and service concept of BBK mobile phones.
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Yes, nationwide warranty!
Fully implement the three guarantees. The company will be in accordance with the relevant national departments.
Provisions on the Responsibility for Repair, Replacement and Return of Certain Commodities promulgated on August 25, 1995
Full implementation of the three guarantees of service, if there are any with the country.
If there is any inconsistency or omission in the policy, the national policy shall prevail!
1.Within 7 days from the date of sale, if the host has a performance failure, the training consumer can choose to return, exchange or repair;
2.From the 8th to the 30th day from the date of sale, if the performance failure of the host occurs, the consumer can choose to replace or repair the product;
3.The validity period of the three guarantees of the host is one year from the date of sale, and your host can enjoy warranty service if there is a performance failure;
4.During the validity period of the three guarantees, the user must issue a purchase invoice and a valid three guarantees certificate to enjoy the three guarantees rights; If you lose the valid invoice and the three-guarantee certificate, and cannot provide a copy of the valid invoice and the three-guarantee certificate, the one-year warranty service will be provided according to the starting date of the warranty period extended by 90 days after the production date of the host;
5.From the date of sale, the power adapter, charger, rechargeable battery, reading pen (reading machine series products), mouse (learning computer series products), data cable, wire controller, headset and other original accessories will only provide a three-month replacement service.
6.The company does not assume the responsibility for other configurations of the product (such as: manual, warranty card, etc.). Warranty Description and Principles.
1.When purchasing the machine, the seller shall cooperate to fill in your relevant information completely and accurately on the warranty card, and ask for a valid purchase invoice or proof of purchase and keep it properly;
2.Your warranty is valid only for normal use.
All man-made damage and one of the following circumstances, do not implement three guarantees, but can be repaired for a fee:
a.More than the validity period of the three guarantees;
b.Damage caused by failure to use, maintain, and keep the product in accordance with the requirements of use;
c.The damage caused by the dismantling of the person who is not responsible for the repair of the three guarantees;
d.There is no valid three-guarantee certificate and valid invoice (except for those who can prove that the product is within the validity period of the three-guarantee); e.Altering the Three Guarantees Certificate without authorization;
f. The product model or code on the three-guarantee certificate is inconsistent with the actual product;
g.Due to force majeure.
**, floods, fires, lightning strikes, etc.
causing damage; h.Infection of viruses or deletion of installers during use;
i.The use of used and inferior batteries or the use of a mixture of old and new batteries caused by the failure (battery leakage, corrosion of the circuit board) bending.
j.Natural wear and tear of the product (e.g., shell, keyboard, display screen, accessories, etc.).
3.The seller verbally promises that the warranty commitment beyond the scope of this warranty card will not provide services;
4.In line with the principle of replacement of products, you can go to the nearest BBK national warranty outlets for exchange, when the replacement of goods, the host is faulty, then.
Free replacement of the same specification and model of host; If the accessories are faulty, the accessories will be replaced free of charge;
5.For products that need to be repaired, you can go to any of the joint insurance points of BBK's national warranty network for repair.
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