vivox3tk can t be charged when it s turned on, and the computer can t be connected, and it can be ch

Hello, we apologize for the inconvenience, and we ask for your understanding, in order to solve your problem, please try the following methods. 1.Use the original cable and charger for charging.

2.Replace the cable and charger for charging. 3.

Instructions for firmware upgrades.

If the problem cannot be solved through the above methods, please contact the after-sales service center, and the address of the after-sales service center can be found in the settings - general more settings - after-sales service menu. You can also go to vivo official ** to check the address of the after-sales service center.

Summary. This specific should have a problem with the phone battery. You can take it to the brand after-sales store to replace a battery.

This specific should have a problem with the phone battery. You can take it to the brand after-sales store to replace a battery.

Do you know if the charge is charged?

If the battery is not working, then why can the phone still vibrate?

It's just that the battery doesn't work, and the charging is not charged, but the screen vibrates and turns off immediately.

I don't know, because it can't be lit up when charging, it will move all the time.

You try to change the charging cable.

Same. Just tried.

That's the battery problem.

You press and hold the power button and the volume plus button at the same time for 10 seconds to try the speaker.

I've tried this several times.

That can basically determine the battery problem.

1. It is recommended to press and hold the power button for ten seconds to force restart the phone;

2. You can try to charge it for 20 minutes and then press and hold the power button for 10 seconds to see if it can be turned on (there is no prompt for recharging the phone when it is completely out of power).

3. You can try the double clear of the mobile phone, but the things saved in the memory of the mobile phone will be deleted, this is the operation method: the mobile phone is turned off and the volume up button and the power button are held at the same time for 3 to 4 secondsAfter the vivo phone logo appears on the phone, let go of the button to enter the recovery mode, first select wipe data factory reset, select wipe cache partition after completing the waiting interface jump, and select reboot after completion System Now will do the trick by restarting the phone immediately, and you will lose all the data on your phone.

4. If it doesn't work, you can go to the local after-sales service center for testing and processing, and the address of the after-sales service center can enter the home page of the vivo official website - service - network query - for inquiry.

The third one applies to the situation you described, for reference, and I hope it can help you.

According to the situation of your phone, it is recommended to try the following methods to solve it first:

1. Use the original charger and data cable to charge the mobile phone.

2. Change to other chargers and data cables to charge the phone.

3. Use it with a different charging socket.

If you still can't turn on the phone normally after following the above methods, it is recommended to bring the mobile phone to the local after-sales service center for testing and processing, enter the mobile phone settings - more settings - after-sales service to query the nearest after-sales information, or enter the vivo official website - service - service outlets for inquiry.

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