What should I do if I didn t grab the bullet train ticket and paid first, but I didn t get a refund

In this case, if you grab tickets through the 12306 official website, then they will definitely be responsible for the refund. If you use third-party software to grab tickets and pay, then you can only find ** customer service for negotiation and complaint resolution, 12306 definitely doesn't care.

12306 said that it is impossible to do not belong to them, generally you grab the ticket first, and then pay, if you don't grab it, they will continue to help you grab it until you grab the position, if you really can't grab it, they will definitely refund it.

The payment was not grabbed when the bullet train grabbed the ticket, because the car is not under their control, so you can call the police.

Oh, if you don't grab this, then you can only refund it, if they don't care, you can consult through the human service, why don't you care? This can be solved by telecommunications.

If you don't get a refund, you can give a refund, if you don't receive a refund, you can give feedback to the customer service of 12306.

In short, if you want to pay first, think about it, there can be a layer in the mutual management of 6123 that does not belong to them, this is not a complaint, you should find the relevant departments to complain, this.

What should I do if I grab the bullet train ticket and pay first, and I don't get it and I don't get a refund, and 12306x doesn't belong to them? Well, you can go to the relevant departments for this.

How to return the money if the ticket grabbing was unsuccessful.

The high-speed rail pays first to grab the ticket, and if you can't grab it, it will be automatically refunded.

If the platform is unable to grab the ticket, the amount of the train ticket will be returned to the payment channel in the original way. After prepayment, the ticketing system will automatically arrange an online queue. When the corresponding train number and seat are refunded or changed.

When the business generates tickets that can be sold, the system will automatically cash the tickets and notify the passengers of the ticket purchase result.

Advance. If it is greater than the actual fare, the system will automatically refund the difference; If there is no ticket matching demand, the system will automatically terminate the redemption at the deadline for cashing, and if the user takes the initiative to terminate or the system automatically terminates the standby, the system will automatically refund the advance payment in full.

Expand the exhibition information:

The introduction of high-speed rail ticket grabbing is as follows:

After completing the waitlist prepayment, the waitlist ticket is purchased.

The order is effective immediately. After the waitlist order takes effect, the relevant waitlist demand cannot be modified, and if you need to change, you can terminate the order and re-operate. When cashing out, according to the time order of the waitlist order taking effect, the eligible waitlist demand code will be cashed out early.

The advance payment is calculated based on the maximum amount of the fare in the different combinations of requirements of the order (sleeper fares are calculated on a berth basis).

After the waitlist prepayment is successfully paid, the system will continue to try to honor the waitlist demand (the same waitlist demand will not be partially cashed), and if there is a ticket that matches the demand, the system will automatically generate the paid order.

If you don't get a ticket, you'll be refunded automatically.

If you get a ticket, you can get a refund as follows:

If you use the standby ticket purchase on 12306 to grab a ticket, the system will automatically refund the prepayment in full after the ticket grabbing fails. For the submission, success or termination of the waitlist ticketing order, the railway department will push a notification message to the user through SMS, WeChat, mobile phone client, etc., and remind the passenger in the message if there is a trip conflict.

Waitlist prepayment is calculated on a per-order basis, and each prepayment is calculated on the basis of the highest fare in the different combinations of requirements of the order (sleeper fares are calculated on a berth-by-berth basis). When the user successfully settles the ticket payment, if the prepayment exceeds the actual ticket payment, the system will automatically refund the balance. There is no additional charge for waitlist ticketing.

Payment has been made on 12306**, it is impossible not to grab the ticket.

If a system error occurs and the payment is unsuccessful, the system will return the paid money to the original bank card within a few days, generally within one day, and 12306 promises that the maximum time will not exceed 1 month.

In the event of unsuccessful ticket grabbing, users can continue to grab tickets without being affected by the time and train number locked in the previous booking.

Yes. No transaction was successful and refunded in full. Avoid the problem of ticket grabbing refund or ticket grabbing failure:

1. You can choose to buy tickets by grabbing tickets first and paying later, so as to avoid the problem of refund after payment. 2. In the case of grabbing tickets first and then paying, if the ticket grabbing success fails due to payment problems, you should pay attention to binding the payment bank in advance (Alipay, WeChat, bank card) to ensure that you can pay normally to avoid payment failure and failure to grab tickets. 3. In the process of grabbing tickets, avoid failure to grab tickets due to itinerary conflicts, and trains on the same date or in the same direction cannot be purchased repeatedly, otherwise the system will identify it as a trip conflict, and thus fail to grab tickets.

If you buy a ticket directly on 12306, you will be refunded after the ticket is refunded, and you will contact the relevant customer service for others. Refund is based on the tiered refund policy, and no refund fee will be charged when the ticket is refunded more than 15 days before departure. More than 48 hours to 15 days before departure, a 5% cancellation fee will be charged at the time of refund.

Between 24 hours and 48 hours before departure, a 10% refund fee will be charged. Within 24 hours before departure, a 20% refund fee will be charged. If the ticket travel date after changing or changing to Xiangmo Station is during the Spring Festival, the refund fee will be charged less than 24 hours before the departure time.

As long as you grab the order, it will be locked, but if you don't pay within 45 minutes of grabbing the order, the ticket will go back to the system, but if you pay within 45 minutes, it's yours!

Don't be fooled, it's all a lie, and I didn't get the ticket in the end after paying, and the money was not refunded.