How to do a good job of customer return visit in 4S store?

First, it is necessary to know how to communicate with customers, and generally 4S stores have relevant ** return visits. In the communication and interaction with customers, your words should give customers a feeling of intimacy and attention, and you should also pay attention to the way you speak, leaving a certain amount of room for maneuver in the follow-up of things. Master the skills of return visits, the return visit of customers can not only give customers intimate service, but also bring the next sales, because good after-sales service, can bring good reputation for their own brand, and naturally can bring new customers.

When returning to visit, the first thing to do is to segment customers, different types of customers, the content and method of your return visit should be different from person to person. For different types of customers, come up with different service methods to enhance the efficiency of customer service.

Second, clarify the requirements of customers, when you determine the classification of customers, you must clarify the needs of customers, according to the needs of customers to better service, in order to better reflect customer care, so that customers moved. The best time for customers to return to visit is when there is a problem with the product, the product needs to be repaired, and the customer wants to buy again.

Third, treat customer complaints and suggestions correctly. When visiting customers back, there are always some complaints and complaints. The customer return visit staff should listen patiently and carefully to the customer's complaints, analyze and deal with the problem for the customer.

After collecting customer complaints, it is necessary to make a record of the relevant complaints and then report them to the superior department. By solving customer complaints, we can improve the after-sales service process and better serve customers.

If we can get the best time to return to our customers, we will not only improve customer satisfaction, but also promote our sales efforts. In the process of customer return visit, it is necessary to understand the customer's dissatisfaction, the customer's suggestions to the 4S store, and determine the time for the next return visit with the customer. Regular return visits can strengthen customers' confidence in the product.

Grasp the opportunity of customer return visits, help customers solve problems, and improve the image of 4S stores and strengthen customer relationships.

To do a customer return visit, then you must understand the speaking skills, the customer return visit is actually a friendly communication with the customer. You'll be able to make your customers feel more at home with Reed Assistant's intimate features.

Clause. 1. Learn to deal with customer service information.

The customer service staff should communicate with the customer assigned by the customer service supervisor or director, and make a detailed record. The needs of customers are constantly changing, through return visits not only to understand the needs of different customers, market consultation, but also to find their own shortcomings in the work, timely remedies and adjustments, to meet customer needs, improve customer satisfaction.

Clause. Second, do a good job of customer return visits. Regularly return visits to customers, customer service commissioners can communicate with customers through ** (or email, etc.) and carefully record the results of each customer's return visit, fill in the "return visit record form" (this form is the information carrier of the return visit activity), and finally analyze the results and write a "return visit summary report" for final data archiving.

**Advertising effect supplement, now is very common, even if you are the second defeat stool heard of this term, look down again, I believe you can also know a rough idea.

In order to retain this customer, the company will generally find a way to find a supplementary company, pretending to be the customer who has read the advertisement and intends to call the entrusting company, so that as soon as the customer sees the effect, it will continue to cooperate. If the amount of advertising is in place, the advertising cost can be spent worthwhile, and even a lot of costs can be saved.

In general, this is a good method, otherwise it would not be used by so many companies now.

New and old customers are different, but the purpose should not be so obvious! After all, everyone actually knows that just chat, let customers remember you, and know you!

You can go back to bai by **