What is included in the after sales service of a travel agency5

1. What is the after-sales service of a travel agencyAfter-sales service of a travel agency refers to a series of services that travel agencies continue to provide to tourists after the end of their travel activities, so as to actively solve the problems encountered by guests and strengthen the contact with guests. Second, the significance of after-sales service, the significance of after-sales service: only high-quality reception service is not enough, good after-sales service is the continuation of the quality of the reception work, to provide new information to tourists, and get feedback from tourists can not only maintain and expand the original source of tourists, but also to update the product content, improve the level of reception services, so that travel agencies in the fierce market competition in an invincible position.

A means of consolidating and expanding the market. Third, the method of after-sales service 1. Proper handling of complaints from tourists2.

and when the manuscript sparrow is dealt with, the hail left by the tourist is respectfully sold and asked 3. Greetings**4. Send a request for comments5.

Give away a souvenir6. Correspondence and e-mail exchanges7. Mail postcard 8.

Hold tourist receptions, social gatherings and other events9. Hold an open day for travel agencies10. The festival celebrates 11.

Mail travel agencies, newspapers and other promotional materials to your satisfaction.

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The importance and important methods of after-sales service of travel agencies are as follows: tourism products are travel agencies that have been investigated, studied, designed, and promoted to sell tourist routes and after-sales services. When the travel agency organizes tourists to complete the tourist route, ask the tourists about the operation of the route, the investigation and understanding, and solicit opinions, which is the after-sales service.

There are differences in the methodology, such as: handing out questionnaires to members of the tourism team; Verbal solicitation of opinions from tourists; Hit the tourists and so on, through these ways, to understand the rationality of the product, the practicality and perfection of the hand, in order to find out the defects, strengthen the improvement, and further improve the quality of service. <>

Take domestic travel agencies, for example.

copy.It can be divided into ground connection business and group business. Ground connection refers to the service of foreign tourists to travel. Group organization refers to the organization of local tourists to pay for foreign trips.

The service package price can be divided into: All inclusive.

Namely"Food, shelter and travel"It is paid by the tour guide at the same time, and there are group tour guides and ground tour guide services. Half a package is the same place to pick up the tour guide service but"food"or"Live"Guests are at their own expense. Packets are travel agencies that only offer partial tickets, or round-trip tickets.

That is, the food, housing, transportation and tourism are separated into a single product for tourists to buy.

Take a group out to play and receive tourists who come to the local area.

The business of travel agencies mainly includes: DU answers from a professional point of view.

Zhi customer asks the DAO question when.

When customers choose a good travel destination, they should work out an exquisite itinerary for customers, book rooms and round-trip air tickets for customers before departure, and ensure that the problems encountered by customers during the travel can be solved in a timely and effective manner, and know that customers return safely.

Travel customer service is an indispensable part of the tourism industry, which is responsible for providing customer service to meet customer needs, improve customer satisfaction, and promote the development of the tourism industry.

The importance of travel customer service lies in:

1.Provide customer service: tourism customer service can provide customers with professional services, meet customer needs, improve customer satisfaction, and promote the development of tourism.

2.Provide consulting services: Travel customer service can provide customers with professional consulting services, help customers understand tourism-related information, provide effective travel advice, and help customers better arrange travel.

3.Provide complaint service: Travel customer service can provide customers with complaint services, timely feedback customer complaints, solve customer problems, and improve customer satisfaction.

4.Provide after-sales service: tourism customer service can provide customers with after-sales service, solve customer problems in a timely manner, improve customer satisfaction, and promote the development of tourism.

As can be seen from the above, the importance of tourism customer service is self-evident, it can provide customers with professional services, meet customer needs, improve customer satisfaction, and promote the development of tourism.

The responsibilities of the 6 major positions in the automobile 4S shop are as follows:

1. Stationmaster: Responsible for formulating relevant work processes and articles of association according to industry requirements and company requirements. Responsible for presiding over the daily work of the after-sales service center, supervising and guiding the work of business reception and claimants, coordinating the relationship between various departments and other departments, and ensuring that all employees have a good working condition.

Responsible for receiving and handling the demolition work of major customers. Responsible for the improvement of customer satisfaction, overall coordination, and ensuring the steady improvement of performance.

2. Claimant: responsible for the claim application and corresponding claim affairs according to the standard process. Responsible for the regular collation and proper maintenance of all claim files. Responsible for the transmission and exchange of report data in the quality repair and related activities carried out by the authorized company.

3. Information officer: responsible for timely and enthusiastic pick-up and drop-off of customers according to the requirements of the specification, and implement the principle of the first question responsibility system. Responsible for operating the process according to the specifications, accurately judging and recording in detail

Information related to the maintenance of the vehicle, information about the owner, information about the maintenance, and other procedures related to requirements.

4. Technical director: responsible for reasonably arranging the work of maintenance personnel and the management of kanban in the workshop, carrying out and controlling the specific implementation of 6S in the workshop, and ensuring that the personnel of the department have good working condition. Responsible for supervising and urging employees to maintain and maintain workshop tools and equipment on a regular basis, and make records.

5. Maintenance consultant: responsible for the teaching work of the company's internal training and the work of the technical department. Effectively implement the professional and technical training plan of the authorized company to the company. Effectively grasp the training rate of the company's internal technology, and conduct assessment and evaluation of the internal technical training of employees.

6. Accessories staff: responsible for timely transmission of auto parts market information and business information of the site to relevant departments. Responsible for providing monthly reports and related documents to relevant departments every month. Responsible for the environmental sanitation and management of accessories, ensure that the warehouse is clean and orderly, the items are placed in a standardized manner, and the 6S management is implemented.

In the process of tourism services, the reasons for complaints are varied, but they can be summarized into two main aspects:

First, the subjective problems of the staff, which are mainly manifested in disrespect for tourists, lack of enthusiasm, lack of serious explanation, perfunctory work, and failure to respond to the reasonable requirements of guests in a timely manner;

The second is the problem of objective conditions, which is mainly manifested in the inconsistency between the accommodation conditions and the contract, the unreasonable fees and charges, the unsatisfactory conditions of some facilities in the process of tourism, the unsmooth traffic, or the problems caused by the tourists' own character and habits.

1 All Hello! After-sales service and methods of travel agencies.

1. What is the after-sales service of travel agencies?

Travel agency after-sales service refers to a series of services that travel agencies continue to provide to tourists after the end of their travel activities, so as to actively solve the problems encountered by guests and strengthen the contact with guests.

Second, the significance of after-sales service.

The significance of after-sales service: only high-quality reception service is not enough, good after-sales service is the continuation of high-quality reception work, to provide new information to tourists, and get feedback from tourists can not only maintain and expand the original source of tourists, but also to update the product content, improve the level of reception services, so that travel agencies in the fierce market competition in an invincible position. A means of consolidating and expanding the market.

Third, the method of after-sales service.

1.Properly handle complaints from tourists.

2.Deal with the individual requests left by tourists in a timely manner.

3.Greetings**.

4.Send a request for comments.

5.Give away souvenirs.

6.Correspondence and e-mail exchanges.

7.Mail a postcard.

8.Tourist receptions, social gatherings and other events are held.

9.Hold an open day for travel agencies.

10.Celebrated as a holiday.

11.Mailing of travel agency newspapers and other promotional materials.