Urgent need for information on the bank s queuing system, thank you

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After going to the bank, there is a calling machine device at the door, click on the display screen for personal business or corporate business, click on it, and the machine will automatically print out a number strip. Then wait for the window to call the number through the broadcast, and go to the corresponding calling window to handle the business when you have your own number.

The bank queuing and calling machine adopts a beautiful structure: integrated streamlined modeling, compact and scientific specifications, extraordinary performance quality: clear and bright images, comfortable screen touch, diverse and accurate bills, and a multi-purpose machine

Business inquiry, content introduction, customer ticket collection, and rich value-added services of Huai Noise Burying: It can be set accordingly according to different needs.

However, now most of the bank's service is very thoughtful, generally into the bank to tell the customer service staff what business, the customer service staff will help call the number, get the number and wait.

1. After going to the bank, there is a Ming eggplant calling machine device at the door, click on the display screen for personal business or corporate business, and after clicking, the machine will automatically print out a number strip. 2. Then wait for the window to shout the number through the broadcast, and go to the corresponding calling window to handle the business when you have your number.

1. The user needs to bring his personal ID card and a small amount of cash to the bank business outlets. Under the leadership of the bank staff, get the number at the calling machine and fill in the relevant **;

2. Complete the relevant business in accordance with the corresponding lumens process steps.

When users go to the bank to handle various businesses, they must follow the rules and regulations of the bank and strictly follow the queue to handle the business. After the business is completed, the user will get back his personal identity document to avoid losing it.

1. Query function: it can help users query the process of business handling and some information needed; Stirring up balance.

2. Queuing to get tickets: When the user is queuing, swipe the ID card to register, and then register on the Internet, and queue up online;

3. Time budget: The queuing machine will probably show the approximate time for customers to wait in line on the ticket or display screen, which is convenient for customers to do a good job in time management;

4. Service evaluation: the customer has a real evaluation of the staff who can handle the business on this machine;

Products to be matched for queuing and calling solutions:

1. Queuing and calling machine: used for clerks to queue up and take numbers, with magnetic stripe reading module, card reader, second-generation ID card reader, *** scanning module, intelligent queuing appointment function, multi-language broadcast (English, Cantonese, Mandarin three languages and any combination).

2. Window spreader: realize the functions of personnel login, logout, personnel display, etc., support call, recall, special call, current call status display, internal notification announcement, push welcome, evaluation, push opinion survey;

3. Window display: single line screen or double line screen display content;

5. Evaluator and window intelligent evaluation interactive terminal: realize data input and audio collection, and can synchronously display business handling information, voice broadcast and clear skin report, issue notices and announcements, opinion surveys, call information display, customer complaints, etc.;

1. Applicability: The system is designed according to the workflow of various service industry units, adapts to various work processes and hall layout environments, and can work in various environments. 2. Ease of use:

The setup is simple and powerful, making it very convenient for ordinary customers to modify the settings and use. 3. Reliability: After years of market monitoring, each system and every machine have been repeatedly tested in the factory, and the system has strong stability.

4. Powerful function: the system is powerful, the data statistics function is perfect, customers can flexibly set various functions according to their needs, a system can manage multiple areas, including different floors, and each area has an independent (display, sound) management. Customers can move freely between multiple windows and only need to pick up a number ticket.

1. The operating system software is suitable for Windows2000 WindowsXP operating system, and WindowsXP is recommended for the front-end number picker. Windows 2003 Server is recommended for the server.

2. Database.

The front-end number picker has a built-in access database, and the back-end network statistics use a large relational database sql server2000At the same time, it can also be connected to other databases such as Oracle and Sybase according to the requirements of China Postal Savings.

3. Application software.

The main program of the system, the number taking program, the voice program, the report query and statistics program, the data upload program, the display screen setting program, the window agent control software (virtual call program), the virtual integrated screen program.

The queuing application software realizes the touch number tube through the touch collapse driver, print driver and interface management modules;

The queuing application software realizes the storage and management of queuing numbers through database operation;

The queuing application software realizes the control and management of peripheral equipment through the control of the serial port, including the pager, the evaluator and the LED display;

The queuing application software manages the background data and realizes the data upload through the IP network;

The queuing application software realizes voice call management through voice-driven and voice-controlled modules;

1. Ticket collection: Does the customer take a number ticket, which has the number, the number of people waiting, the time, the type of business handled, etc.

2. Rest and wait: Hold the number ticket in the rest and roll and rest in the area and stare at the display screen to prepare the reed speaker to call the number.

4. Go to handle: When calling the number, go to the designated location to enjoy one-to-one service according to the information of the display speaker.

System structure diagram.

System wiring diagram.

1. Strong system compatibility, the system successfully realizes functions according to customer needs;

2. It can support more than 100 kinds of business systems, and support more than 10 online unified numbers;

3. Support multiple waiting areas to prompt waiting information, and the voice and display of each waiting area can be independent;

4. The first customer of the numbering machine interface can be replaced according to the personalized independent design;

5. The working hours and suspension periods of each business can be set by the customer;

6. The information of voice call can be changed by the customer independently;

7. Any display information on the display screen can be changed by the customer independently;

8. The serial number of the customer's business can be set independently, such as: VIP business or wealth management business can be set to 1-200 number

Foreign currency business can be set to No. 201-500 and RMB business can be set to No. 501-9999;

9. The text content, pattern, business name, time format, change font and size, paper length and other customers on the ticket are completely autonomous.

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