Why does the Tianyu W619 mobile phone show a mobile network connection but can t access the Internet

Hello, you can try to set your phone to airplane mode and wait for a while before turning off airplane mode, which can generally return to normal.

If your phone can't access the Internet, try the following methods:

1: The notebook looks at the wireless wifi to open without the general wifi shortcut key ctrl+f5

2: If the connected network cable is lit, see if the connection to the computer is bright, if it is bright, it means that it is in normal operation.

3: Right-click on the network neighbor or network attribute network connection to see if the network is disabled.

4: Restart your computer.

5: See whether the power supply system of the downstairs is normal (because the power supply of the corridor is generally the network power supply).

6: Call ** Ask Telecom to provide you with a question about whether the telecom party is in a normal state.

7: The mobile phone can't go online to see if the wifi is operating normally, carefully check whether the password you enter is the same as the router password.

8: The mobile phone can not be on the mobile network, you can call ** to the telecommunications company to ask what the situation is, or restart the mobile phone to try, don't forget the simplest to turn on the mobile data.

If your mobile phone cannot access the Internet normally, please check the following conditions:

1. If you don't restart your phone after upgrading to 4G**, you won't be able to use the Internet function normally;

2. Confirm whether there is a network, it is recommended that you can use it in a place with a strong signal;

3. Check whether there is still a phone bill in the account, if the balance is insufficient, you need to recharge before you can use it;

4. After 3-5 minutes of power off, restart the phone and try again;

5. Check whether the USIM card is inserted, if it has been inserted but still cannot be used, it is recommended that you go to the business hall to check whether the USIM card is faulty, or replace the card for testing;

6. If the traffic usage reaches the cap value in the current month, the network will be automatically shut down, it is recommended that you pay attention to the SMS reminder of China Unicom or inquire about the **product description.

You need to connect it in the settings WLAN, and after connecting, you don't need to click on the settings directly on the home screen.

The light switch is useless, the first time you need to get it connected in the settings, and then you don't need it.

Hello, 1) Check whether the wifi network switch at the top of the first screen is turned on (whether the password is correct, and whether it is entered in English when entering the password at the same time); Reboot once.

2) Check whether the wireless router is set up with a firewall, and the firewall needs to be turned off to connect.

3) Whether there is a network signal.

4) Mobile phones and other devices must have a MAC address, and the address must be unique. If two devices with the same MAC address appear on that network, one of them is unreachable.

5) It is recommended that you check if your wireless router is locked to the MAC address, if the lock requires you to reset it.

If the above methods cannot achieve normal viewing, it is recommended to restore the important data in the mobile phone to factory settings or communicate with Tianyu nationwide.

6) Check to see if your wireless router is locked to the MAC address.

The first situation is that the wireless router is turned on, but the cat is not opened. That's the same as having a transmitter and no network. See if other wired devices in your home can be used, or wireless devices can be used. If you can. Then manually set up the phone again.

The second situation is the signal of someone else's house. Or public signals, that's no way anymore. Some have a signal and don't have an internet connection.

It is possible that there is no signal on the wireless router, and if there is no broadband signal into the wifi, of course you can't get on the Internet.

God, how do you use the little hornet to share the network with the computer, even a rookie, help! I don't want to buy a router, I have a laptop with an XP system at home, and wired broadband, how can I share it? Please send me the specific steps. It's mine.

Install software on your phone to restore the network easily.

That's amazing!!

Hello, please check whether the password is entered correctly, such as English capitalization.

Please turn Wi-Fi on again and restart your phone.

Check whether the wireless router has a firewall.

Please check the status of the machine in the settings, confirm whether the MAC address is lost, because the MAC address is unique, if there are two MAC addresses, you need to contact the Tianyu after-sales service center.

If there is no problem connecting to other wireless networks, you need to check whether the router locks the MAC address, you need to enter the broadband routing settings, find the authorization settings, and write the MAC address of the mobile phone.

Please restore the backup of your mobile phone data to the original factory settings.

Turn on the wifi or use the network to turn on, but it really can't restart it.

The router is not set up correctly.

1.Turn on the power supply, then plug in the network cable, plug the incoming cable into the blue port, and then plug in a blue port for the network cable connected to the computer. After doing these jobs, you will see that there is an address and account password behind the router, and after connecting, enter the address you see on the router in the browser.

2.Then enter, enter the corresponding account and password.

3.After entering the operation interface, you will see a setup wizard on the left, and you will enter (generally pop up automatically).

4.Click Next, enter the Internet access method settings, you can see that there are three Internet access options, if it is dial-up, then use PPPoE. Dynamic IP can be used by plugging the computer directly into the network, and there is a DHCP server on the upper layer.

The static IP is generally a private line or something, or it may be a cell bandwidth, etc., and the upper layer does not have a DHCP server, or wants to fix the IP. As I dial up, I choose PPPoE.

5.If you choose PPPOE dial-up Internet access, you need to fill in the Internet account number and password, and you will have an account number and password when you open broadband, and you can fill it in.

6.Then the next step is to go to the wireless setup. You can see the channel, mode, security options, SSID, etc., generally SSID is a name, you can fill in at will, and then the mode mostly uses 11BGN

The wireless security option to choose WPA-PSK WPA2-PSK is so secure.

Maybe it's the reason for the poor signal, try it in a place with a good signal!

The reasons why Tianyu 619 mobile phone is connected to wifi but cannot access the Internet are:

1. The wifi itself is a problem, and the wifi may not be connected normally, resulting in the inability to access the Internet.

2. Router problems, the router may be overheated or damaged.

3. Broadband arrears may lead to inability to access the Internet.

4. The wifi name contains Chinese, resulting in some mobile phones unable to connect to the Internet.

5. There may be a problem with the mobile phone system, which may cause the connection to wifi but the Internet cannot be accessed.

Suggested workaround:

1. Use other mobile phones or devices to connect to wifi to try whether you can access the Internet, and rule out the wifi itself.

2. Restart the router to try, or restore the router to factory settings, then dial up the Internet again, and reset the wifi according to the setup wizard, or change to a new router and dial up to connect to the Internet.

3. Contact broadband customer service to confirm whether there is any abnormality in the broadband account, such as arrears, recharge the broadband, and then dial up to connect.

4. If the wifi name contains Chinese, it is recommended to modify it to English or a combination of English and numbers before connecting.

5. If the above reasons are ruled out, it is likely to be a problem with the mobile phone system for a long time, it is recommended to restore the factory settings or flash the phone to see if it can solve the problem.

Is there a problem with wifi? You try it with other devices! If not, consult Tianyu customer service!