Black hearted China Telecom, what is China Telecom most afraid of complaint calls

Blackheart Telecom openly grabs money and charges you for your Internet if you don't go online.

I ran a broadband monthly subscription in 2010, and I did it in the Kaitong Road business hall. In the past, I paid 139 every month, and the amount was zero when the money was gone, and the network could not be connected. Since last year, the telecommunications company did not tell me to change the way of deducting money, charge by day, and there will be arrears, the money paid is used up, every day on the arrears, 1 day yuan, every day, every day, and the network can not go up, although you can log in to the user password, but the web page is locked, can only be on their payment**, other programs can not go to the network, I have to go online must pay off the arrears to get on, the problem is that I owe the fee I have not used.

The fact is that I don't go online and collect my money every day. For example, last week I was on a business trip, the computer was not moved, the Internet fee was out of money, I didn't pay the Internet fee for a few days, today I went to check the arrears of 33 yuan, and then today I want to go online and I have to pay off the money that I haven't used the Internet in the past few days, such as paying 40 yuan, minus 33 yuan and leaving 7 yuan, at most it will be broken for two days, that is to say, 40 yuan can only be on the Internet for two days. Say I'm a monthly subscription, occupy the port, I don't pay the fee, you won't change it yourself, I'm a monthly subscription and not an annual subscription, do I have to supply to the telecom every day and every month after I report the month?

Isn't this a sell-out? First of all, I signed an agreement with the telecom company, and the telecom company changed the charging method without informing me, turning the monthly subscription into a daily subscription in disguise, which violated the original agreement. Second, the charging method currently used by telecommunications constitutes unfair competition by forced selling and buying, and users are charged more than 4 yuan per day for the broadband network service business of telecommunications, which is an unfair enrichment.

I strongly request that the agreement be terminated with 1. Telecom; 2. Refund all the network fees I paid after the change of charging method (unilaterally modifying the agreement without informing the parties of the change in the agreement is an invalid contract, so Telecom should refund my overpaid network fee). Absolutely true, I still owe dozens of dollars, I used to swallow my anger and pay it, but now the more I think about it, the more angry I become, I won't pay it, I won't go on the Internet, you telecom, you deduct it, I'll see how much you deduct. It's a big deal to go to court.

Accompany !! I don't know if there is anyone who is as angry as me

Really black, a few months ago the unit sent a telecommunications mobile phone, paid by 90 yuan per month**, I used to use the mobile, has not been useful, at the end of last month only handed over to the child to use a few days, not to the end of the month on the phone bill, to ask still owed more than 20, the unit paid a point useless, they still owe more than 20, the name on the list of many do not understand,.Needless to say, I really don't want to use it, but the fees paid by the unit are not used and wasted. Hi black-hearted telecom.

That's a service problem, to see if your parents got the agreement back, if so, no, if not, you will sue him, in fact, they are very afraid of this, I have had a similar experience!

You'd better go to the business hall to find out what the cost of more than 300 yuan is, and often deduct the wrong fee or something. If it's an internet fee, call them to find out when they used it and how much data they used. It's useless to fight **, you must come to the door to be fierce to them.

Telecom users accept complaints.

The most feared complaint of China Telecom's business hall is the complaint of the Ministry of Industry and Information Technology.

The most effective ** to complain about China Telecom's business hall is 12381**, but it is recommended that users can complain to China Telecom's head office before dialing this **. 12381**This**is a complaint from the Ministry of Industry and Information Technology**, if the user is not satisfied with the handling of the telecom company, or the telecom company does not respond within the specified time, the user can directly complain to the Ministry of Industry and Information Technology.

The Ministry of Industry and Information Technology (MIIT) is the direct regulatory authority of China Telecom, and according to China Telecom's regulations, if there are a large number of complaints from telecom business offices in a region at the Ministry of Industry and Information Technology, the telecom company will adjust the regional management personnel. The local business hall will attach great importance to the complaints of the Ministry of Industry and Information Technology to avoid the consequences of management personnel being adjusted.

Notes on complaints

According to the regulations of the Ministry of Industry and Information Technology, customers must first complain to the telecom service operator before initiating a complaint. If the customer has complained to the operator, but the operator does not reply within the specified time frame, the customer can directly complain to the Ministry of Industry and Information Technology. If the customer has already complained to the operator, but the customer is not satisfied with the operator's handling plan, the customer can also directly complain to the Ministry of Industry and Information Technology.

Therefore, when a customer has a dispute with China Telecom, they can first try to complain to the head office of China Telecom, or they can directly call the 10000** number to complain, and then wait for China Telecom to deal with it.

Hello, Black Cat Complaint is a consumer complaint platform designed to help consumers protect their rights and interests and improve the service quality of enterprises. As a large communication company in China, China Telecom's service quality and user posture damage have always attracted much attention. So, is it useful for Wang Zheng Black Cat to complain about China Telecom?

From the actual effect, the supervision and restraint of the black cat complaint on China Telecom exists. Through the Black Cat complaint platform, consumers can directly report problems to China Telecom, and China Telecom will actively respond and resolve complaints. In addition, the Black Cat complaint platform will also supervise and evaluate China Telecom's service quality, so that China Telecom can continuously optimize its service quality and user experience.

However, there are also some limitations to black cat complaints. First of all, the Black Cat complaint platform is just a complaint platform and cannot solve all problems. Secondly, China Telecom is a large enterprise, and sometimes it may be difficult to resolve complaints due to various reasons.

Finally, the Black Cat complaint platform also needs the active participation and supervision of consumers, and only consumers themselves actively protect their own rights and interests can better promote the improvement of China Telecom's service quality.

To sum up, Black Cat's complaint about China Telecom's Lockdown is useful, but it is not a panacea. Only by working together can consumers and businesses build a healthier, fairer and more transparent market environment.

If you encounter a problem and need to complain to China Telecom, you can consider using the Black Cat complaint platform to make a complaint. The platform will feed back your complaint to China Telecom and track the progress of the complaint.

The Black Cat Complaint Platform is an independent third-party platform that promotes enterprises to improve service quality and integrity management by providing complaint information and bad corporate behavior to relevant departments. In many cases, the complaint feedback of the Black Cat complaint platform will arouse the attention of China Telecom and the enthusiasm to solve the problem of Sen Youran.

However, it should be noted that the role of the black cat complaint platform also has certain limitations, and not every complaint can be satisfactorily resolved, depending on the specific situation. In addition, if the problem is more serious, it is recommended to complain and consult with the relevant departments at the same time. Audit.

China Telecom's complaint** is 10,000If a dispute arises between a user and a telecommunications operator in the course of receiving telecommunications services, a complaint may also be filed with the provincial-level telecommunications user's complaint acceptance agency, i.e., the Ministry of Information Industry or the Communications Administration.

Interim Measures for the Handling of Complaints by Telecommunications Users

Trouser size two.

These Measures are applicable to the handling of disputes between users and telecommunications business operators in the course of receiving telecommunications services.

Interim Measures for the Handling of Complaints by Telecommunications Users

Article 3. The telecommunications regulatory body referred to in these measures refers to the Ministry of Information Industry or the communications administration of provinces, autonomous regions and municipalities directly under the Central Government.

The term "Complaint Acceptance Agency" as used in these Measures refers to the National Telecommunications User Complaint Acceptance Center and the telecommunications user complaint acceptance institutions of provinces, autonomous regions, and municipalities directly under the Central Government.

The term "complainant" as used in these Measures refers to a telecommunications user who has a dispute with a telecommunications operator in the course of using telecommunications services or receiving telecommunications services and submits a complaint to the appeal-accepting authority.

"Respondent" as used in these Measures refers to a telecommunications business operator that has been sued by a user due to a dispute with a user.

Interim Measures for the Handling of Complaints by Telecommunications Users

Article 4. The Ministry of Information Industry supervises and guides the handling of complaints by telecommunications users nationwide. The National Telecommunications User Complaint Acceptance Center is entrusted by the Ministry of Information Industry to carry out the work of accepting national telecommunications user complaints in accordance with these Measures.

China Telecom's most feared complaint ** is 12381.

The most feared complaint of China Telecom's business hall is the complaint of the Ministry of Industry and Information Technology, and the most effective complaint against China Telecom's business hall is 12381**, which is the complaint of the Ministry of Industry and Information Technology**. If the user is not satisfied with the telecom company's handling, or the telecom company does not give a reply within the specified time, the user can directly file a complaint with the Ministry of Industry and Information Technology.

The Ministry of Industry and Information Technology (MIIT) is the direct regulatory authority of China Telecom. Moreover, according to China Telecom's management regulations, if the number of complaints about the telecom business hall in a region is relatively large in the Ministry of Industry and Information Technology, the telecom company will adjust the regional mu allocation management personnel. In order to avoid the consequences of management personnel being adjusted, the local business hall will attach great importance to the complaints of the Ministry of Industry and Information Technology.

Introduction to China Telecom

China Telecom is a state-controlled shareholder and a state-owned enterprise. China Telecom Corporation is a large state-owned communications enterprise established in accordance with the national telecom state wear-resistant system reform plan, is China's largest basic network operator, with the world's largest fixed network, covering the country's urban and rural areas, reaching all over the world, member units include 31 provincial enterprises throughout the country.

Mainly engaged in domestic and international fixed telecommunications network facilities, including local wireless loops, voice, data, image and multi-professional communication and information services based on telecommunications networks, external settlement of international telecommunications business, development of overseas communication markets, operation and communication and information business related system integration, technology development, technical services, information consulting, advertising, publishing, equipment production and sales and import and export, design and construction and other businesses, and according to the needs of market development, other businesses approved or permitted by the state.

China Telecom is most afraid of Ling Songqin's complaint ** is 4008810000.

China Telecom Co., Ltd. is a communications business company, which was registered and established in Beijing Municipal Administration for Industry and Commerce on September 10, 2002. The Company's business scope includes basic telecommunications business.

On October 20, 2022, China Telecom announced its third quarter report for 2022. Operating income in the third quarter was 100 million yuan, a year-on-year increase**; Operating income in the first three quarters was 100 million yuan, a year-on-year increase net profit attributable to the parent company in the third quarter was 100 million yuan, a year-on-year increase The net profit attributable to the parent company in the first three quarters was 100 million

The value of China Telecom:

China Telecom Group is a state-owned backbone communication enterprise with a registered capital of 213.1 billion yuan, assets of more than 900 billion yuan, and an annual income of more than 490 billion yuan.

Since 2012, China Telecom Sakura has been awarded the title of A-level enterprise in the annual business performance assessment of the State-owned Assets Supervision and Administration Commission for nine consecutive years; Since 2017, when the Party Committee of the State-owned Assets Supervision and Administration Commission (SASAC) carried out the assessment of the responsibility system for party building work of ** enterprises, China Telecom has won the highest A grade for four consecutive years; Since winning the three-year campaign against poverty in 2018, China Telecom has been awarded the highest and best evaluation for the effectiveness of targeted poverty alleviation work for three consecutive years.