What is Switchboard Service? What is switchboard service?

1. The switchboard service is a communication value-added service, which is equivalent to a virtual switch. The switch equipment is in the service operator's computer room, and the operator assigns a fixed number to the customer to realize the functions of computer operator, single number communication and other enterprise switchboards. While providing the switchboard connection function, the service also provides users with a variety of characteristic application functions such as customized personalized IVR navigation voice, time-based intelligent transfer, remote manual agent, and advanced management.

2. The characteristics of the switchboard service are:

1) There is no need for capital investment such as switches and wiring, and there is no follow-up long-term maintenance burden.

2) It can realize cross-regional communication integration and unify the switchboard number.

3) Compatible with all operator numbers.

4) The mobile phone can also be extended, so there is no need to set up and cancel call forwarding frequently, and call forwarding will no longer occur.

Communication fees. 5) Share the front-end workload or even replace the front-end function.

6) Enhance the company's image at low cost and show the company's brand.

The switchboard service is a comprehensive communication and information service that integrates the functions and services of China Telecom's integrated virtual network, enterprise switchboard, one-code business** (unified number inbound), number 100 business travel and information services, and Huiyitong around the diversified communication and information needs of government and enterprise customers, so as to achieve unified acceptance and opening services. On-demand broadband, as fast as you want, China Telecom Guizhou customer service*** reply keywords on-demand broadband can be handled directly, convenient and fast. Customer service 45 will answer for you.

The switchboard service is based on the fixed-line telephone, mobile integrated virtual network, the integration of enterprise switchboard, number 100 information service, unified number and Huiyitong and other products of a comprehensive communication value-added service, it is equivalent to a virtual switch, can provide all the nationwide mobile and fixed**mixed networking, and all the ** converged into one"Enterprise switchboard"On the number, the integrated communication network that realizes centralized management, efficient operation and preferential tariffs in the switchboard service group has gradually become a new type of communication service mode service, such as: welcome message navigation, extension transfer, manual service, etc.

Switchboard service features: 1. Cross-network, cross-domain, multi-point interconnection; 2. Multi-machine vibration, business opportunities are not lost; 3. Cornet mutual dialing, convenient contact; 4. Flexible billing and cost saving; 5. Self-management, clear distinction between public and private; 6. Unified number and image display.

Enterprise switchboard: is the basic service launched in 2007, aiming to provide customers with similar "small switchboard" functions, to provide enterprises with a unified external contact of the ordinary fixed telephone number, customers dial the switchboard number, through automatic voice navigation or manual service, transferred to the personnel of various departments within the enterprise, the business by the provincial number operation management.

VPN: The service launched by Telecom after the operation of Tianyi, and the mobile phone can be cautious after joining the VPN group, and can get the functions of calling each other for free and dialing short numbers. At present, some city landlines can also join the VPN, and the service is operated and managed by the provincial government and enterprises.

Switchboard service: In order to promote business development, the provincial government and enterprises have merged the VPN function + enterprise switchboard function to provide services for VPN customers of the government and enterprises, collectively referred to as "switchboard service", and all VPN groups have been required to open enterprise switchboards and upgrade to "switchboard service mining". Among them, the enterprise switchboard part is mainly to provide users with the "18" key function, so that users can access manual services through "18", query and transfer ** to other colleagues in the enterprise.

Switchboard service client: It is a smartphone software based on the internal address book of the enterprise. It is convenient for enterprises to manage the internal address book, and it is convenient to carry out internal communication through the mobile phone, and at the same time, it can facilitate the timely update and release of the enterprise address book.

Its function is currently based on the platform of the enterprise switchboard, and customers need to open the enterprise switchboard before they can use the client.

In general, switchboard service = VPN + enterprise switchboard + multi-party call and other services.

Focusing on the diversified communication and information needs of government and enterprise customers, the "switchboard service" business is to integrate the functions and services of China Telecom's integrated virtual network, enterprise switchboard, one-code business** (unified number inbound), number 100 business travel and information service reform, Huiyitong and other product functions and services, so as to realize the integrated communication and information service business of unified business acceptance and opening services. The service integrates the main functions of unified number access, intra-network short number mutual dialing, simultaneous vibration, operator transfer, enterprise address book update, number 100 business travel and information services, conference services, etc., which is convenient for government and enterprise customers to integrate the fixed and mobile communication modes of decentralized management, and build a local, provincial or nationwide fixed and mobile network within the unit (at this stage, only 189 segments are supported, and the number segment cannot be integrated with fixed lines and 189 segments. The time of convergence networking is waiting for the provincial company to notify separately) of the integrated communication network, to achieve internal short number mutual dialing, affordable and convenient;

By adding functions such as automatic update service of address book, conference service, operator transfer service, self-service management, business travel and information services, the convenience of internal communication is further improved and work efficiency is improved.

Thank you for your interest in telecom products and wish you a happy life. If the above information does not solve your problem, you can also log in to the Guangdong Telecom mobile phone ** enterprise knowledge platform.

The tariff composition of the service business of the total town is as follows: one-time fee, monthly fee, function fee, call fee and other expenses. 1. One-time fees include: commissioning fees and service change fees.

2. Monthly fee: refers to the monthly rent of fixed line or mobile**;

3. Function fee: Depending on the customer's choice of function, it can include: switchboard service function fee, caller ID function fee, etc.

4. Call charges include: basic call charges in the network, long-distance calls in the network, domestic roaming calls in the network, call operators in the network, basic calls outside the network, domestic long-distance calls outside the network, and international long-distance calls outside the network.

Thank you for your interest in telecom products and wish you a happy life. If the above information does not solve your problem, you can also log in to the Guangdong Telecom mobile phone ** enterprise knowledge platform.