The woman was slapped by the Zhongtong courier for returning the goods, how did the person in charge

The person in charge of the outlet believes that this matter is not a slap in the face, and it is impossible to draw conclusions based on the woman's words and surveillance footage. Therefore, this matter is still handed over to the police to deal with, and the police will restore the truth of the matter. The person in charge of the outlet did not cover up, did not show favoritism, and did not easily take sides, which is quite pertinent.

According to the woman, she bought several pieces of clothing online, two of which she didn't like very much, so she wanted to return them, so she called a Zhongtong courier to pick them up. The courier told her that the two pieces of clothing had to be sent in separate packages.

But the woman explained that the two clothes were at the same address, and there was no need to send them separately, just one package. Despite this, the courier insisted on separating the two packages, and the two argued, during which the man insulted the woman, saying that she had no money to pay for the delivery.

The man also threw the package on the woman's body several times, and finally the man went around the car and slapped the woman. even pressed the woman and told her that he was going to kill her, which made the woman's internal force deeply afraid.

Today's young people are very familiar with the online shopping process, and it stands to reason that there is no mistake in whether the package is sent in one or two. As a courier, they are only responsible for receiving the customer's package, and it is not their job to determine how many pieces of clothing are sent in the package.

It's a very simple matter, why do couriers and women argue endlessly? So netizens speculated that it may be that the woman's return is related to the return freight insurance. The woman's two clothes were purchased in two separate packages, and when they were sent back, they naturally had to be sent back in two packages.

It seems that this is the only reasonable explanation, otherwise why should the Zhongtong courier care about how many clothes are sent in the package, as long as the weight is overweight. What is the truth of the matter, it still depends on further investigation.

If the courier is not vexatious, he also hopes to be able to restore the true idea of things. But in any case, it is always wrong to move people to hit people, and everyone must learn to control their temper.

With the development of the Internet, online shopping has become the most common way for people to shop, and returns are also commonplace, which is a normal thing. The return was slapped by the courier, this matter, I have heard it many times, it may be that I am lonely and unheard. <>

When is it that the "God" of the customer is so easy to be climbed on the head, the outlet responded to this incident, saying, "This is what happened between the courier and the customer." He also said, "A slap doesn't make a sound, but the courier is definitely not right to hit someone, and the company will deal with it." How can this set of rhetoric be like a class teacher teaching students, "a slap doesn't make a sound" Is this the rhetoric that should be used to deal with things?

Isn't that a bit irresponsible? <>

In summer, the weather is relatively hot, and everyone's spirit is also belonging to the kind of "one point", but this is not an excuse for us to do things impulsively, adults should be responsible for their words and deeds, for customer requirements, can be satisfied, try to meet, if the company does have a clear provision: "Two orders of goods can not be sent in one package." "Then just put the facts and reason with the customer, why go to the field of beating people and being on the news?

Whether it is a nonsensical request from a customer or a customer who does not control his behavior, the courier should be calm and clear about his position, "the customer is God" is the first principle of the service industry. If you solve things impulsively, you will not only pay for medical expenses, but you will also be punished by the company, and even your "job" may be lost.

As the saying goes, "Harmony can make money!" "Harmony is the only way to make everything even. When encountering things, both sides think calmly, there is no need to hurt the harmony of a trivial matter, the courier in ** is still a man, a man beats a woman??

No matter what the reason, you shouldn't do it, how strong are you as a male compared to a woman, and don't you have points? Men fight women? Who will dare to marry in the future?

Beat strangers outside, and go home to domestic violence, right? It's better for young men not to be "young and vigorous". <>

The staff of the outlet responded that the courier Huang did have an argument with the female customer involved when he was carrying out the rookie wrapping business, but he did not slap the woman, but was slapped twice by the woman.

The person in charge of the outlet responded to the mistake of this matter that the courier of Zhongtong will punish the courier accordingly and ask for compensation

Having a conflict is a matter of two people, and both are at fault in incidents ranging from verbal altercations to physical altercations. Penalties will be imposed on the couriers involved.

Legal analysis: Couriers who are complained about are generally punished according to the internal rules and regulations of the courier company.

1. When the consumer calls to complain, the customer service will issue a work order to verify with the local supervisor whether the complained courier has service faults. The first step is to define the level of service by the supervisor.

2. If the problem involves service attitude, the circumstances are serious and will definitely be expelled.

Legal basis: "Postal Law of the People's Republic of China" Article 61 postal administration departments perform supervision and management duties in accordance with the law, and the following supervision and inspection measures may be taken:

1) Entering postal enterprises, express delivery enterprises, or other places suspected of violating this Law to carry out on-site inspections;

2) Learn about the situation from relevant units and individuals;

3) Consult and copy relevant documents, materials, and vouchers;

4) With the approval of the person in charge of the postal administration, seal up the premises related to the activities in violation of this Law, seize the means of transport and related items used for activities in violation of this Law, and open and inspect the mail and express mail that are suspected of carrying prohibited or restricted items other than letters.

Summary. If you have communicated with the courier and the express delivery outlets, but still cannot properly solve the problem, we can contact the general customer service of the express company for complaint feedback, that is, call 95311** to contact the customer service of the head office of Zhongtong Express, which is generally connected to the manual customer service according to the voice prompts. When the manual customer service connection is completed, you can tell the customer service the relevant complaint content and complaint number.

Hello dear, here for you to inquire about the poor attitude of the courier in the middle of the network, you can ask the person in charge of the outlet to apologize with the courier.

You can also directly complain to the head office of Zhongtong Express, and directly dial 95311 to connect to manual customer service to complain. If you call the hot hidden quiet line of the headquarters of Zhongtong Express** to complain, and it is still not possible to deal with it properly, then you can complain to the State Post Bureau.

If we have communicated with the courier and the express outlets, but still cannot properly solve the problem, we can contact the general customer service of the express company to complain about the anti-travel mu banquet, that is, call 95311** to contact the customer service of the head office of Zhongkai Yintong Express, which is generally connected to manual customer service according to voice prompts. When the manual customer service connection is completed, you can tell the customer service the relevant complaint content and complaint number, etc.

The woman bought several pieces of clothing online, two of which she didn't like very much and wanted a refund. The courier of Zhongtong came to collect the parcel and asked the two clothes to be sent separately by two couriers, and the woman explained that the two clothes were bought from the same store and did not need to be sent by two couriers.

Despite the woman's explanation, the courier insisted on sending the two packages, and a verbal altercation ensued. During this period, the man also verbally insulted the woman, saying that she did not have the money to pay the courier fee. The altercation then escalated, with the man throwing the package in the woman's face several times.

Then he was puzzled, and deliberately went around and threw the woman an ear scraper. The courier also pressed the woman hard and said that he was going to kill her, which had a serious psychological shadow on the woman. At present, the person in charge of Zhongtong has seen the monitoring response:

It takes two to tango.

Just the monitoring and the woman's words don't mean much. Therefore, it is better to hand over this matter to ** to deal with, and if the follow-up results are still hopeful, ** can be further tracked and reported.

This incident does reveal a lot of strange things, the man is a courier, and he should be very familiar with the rules in the express delivery industry. Why did the woman insist on sending two parcels when she explained that the two pieces of clothing were from the same store?

Netizens speculated whether it would be because the woman purchased return shipping insurance, the two clothes were purchased separately, and if they want to return them, they must be sent according to two packages, otherwise the summer clothes are so light and not too heavy, which really doesn't make sense.

From the surveillance, it can be seen that the woman threw the package on the courier first, has this ** been edited? If you just send a package, it really won't be to the point of shouting and killing, did the woman insult the other party?

It's not that the parties really don't know the whole story, or it's not easy to make a judgment. As the person in charge said, if a slap doesn't make a sound, it is estimated that both parties are at fault. When the woman was interviewed by reporters, she must have said in a direction that was beneficial to herself.

The woman's return was slapped by the Zhongtong courier, mainly because of the contradiction caused by the courier fee. Here's what happened: A woman bought two pieces of clothing in a store and had to return them.

But the courier said that the two pieces of clothing needed two separate deliveries before they could be shipped; The woman thinks that two pieces of clothing can be sent out in one package, and there is no need to divide them twice. Because this dispute was inconclusive, it led to a conflict between the two people. The specific results will wait for the announcement of the courier company and the official.

It was because when the woman returned the goods, the two skirts were returned to the same place, but the courier asked to separate them twice, so the two had an argument

The woman wants to return the goods, both clothes are bought in the same store, you can only send one bag, but the courier does not allow you to have to send two bags, and there is a quarrel.

It was because the woman bought two pieces of clothes online but it was not suitable and wanted to return and exchange them, because the clothes were not big, the woman asked for only one courier, and the courier refused to say that they had to be packed separately, so she was beaten.

The woman had two return packages and wanted to send them back in one package, and the courier thought that her two packages could not be sent together, and then there was a verbal conflict to a physical altercation.

The outlet responded that it was a matter between two people, and it was not their business, and they would punish the courier.

For the woman's return was slapped by the Zhongtong courier, the outlet's response was to hit 50 boards each, our employees must be wrong to beat people, at most they are fired, but women also have mistakes, a slap does not sound.

I think it's wrong to be a courier in the middle of it, originally we customers have the right to return the goods, fanned? What's going on, I think we can punish the Zhongtong courier appropriately.

We were shocked to find out about this incident in Shenzhen. Because in the return, the woman was slapped by the Zhongtong courier, and this kind of behavior is also not confusing us. What exactly happens to get its couriers to do this to it?

But after going to the news report, we suddenly found that it was such a small thing that the two orders from the merchant wanted to be combined into one order to return. And here the courier also expressed his disagreement, which led to a series of verbal quarrels. For slapping in the midst of this fierce quarrel, it has become something we can think of now.

With the development of the Internet, the online business industry has gradually come to its side, and things like returns have happened from time to time. For couriers, what they need to do more is to meet the customer's requirements. But as for the emergence of such a thing, can we trust such a courier even more?

This will also cause a series of psychological shadows for people, how can we be more safe to face a series of couriers for such things? And around us, there is also the problem that the courier said in the ** can not deliver the goods, for the number of this incident, many customers have reported a series of behaviors of the previous courier. There are some couriers who choose to leave it at the post station because they can't deliver it.

Therefore, it is delivered to the door after receiving complaints from customers. This kind of thing is also a series of things that happen around us. <>

But for this kind of thing, although the service attitude of the courier is not right, but let's think about it carefully, if one party is more tolerant of such a problem, then the result will be different? The occurrence of such things also makes us understand that the world should be more tolerant. More tolerance and less hassle to make our lives better.

I think this is definitely not right, no matter what the problem, it is still necessary to negotiate and communicate well, and do not treat customers with violence, which is not allowed in every industry.

Such a service attitude is definitely wrong, and the courier must respect the buyer or seller.