What should I do if I forget my vivo account password and can t turn it off?

Hello! You can try the last six digits of your mobile number, if not, you can retrieve it through your email or security question. Or you can use the vivo mobile assistant to retrieve the password, select the "vivo cloud" icon, and click "forgot password".

If it still doesn't work, please turn off your phone, press and hold the volume + button to enter recovery mode, press volume - select wipe data factory reset and then click the lock screen button, and after the interface jumps to, select reboot system now and restart the phone (doing this will lose all the data on the phone, including installed apps, **book, short messages, etc.). When there is a serious abnormality in the mobile phone and there is no other way to solve it, use this item with caution. ）

Situation 1: I forgot the lock screen password but can use my fingerprint or face to enter the desktop.

1. After backing up your data, connect to the network and enter the cloud service of your mobile phone.

Log in to your account -- Find a device -- turn on "Find Phone" and use another phone or computer to open the vivo cloud service.

Enter the vivo account password - find the phone - clear the phone - click "OK" to reset the phone and erase all the data, thus clearing the lock screen password.

Scenario 2: I forgot the lock screen password and cannot enter the desktop.

1. Enter the wrong lock screen password 5 times in a row in the password input interface, the screen has the "Forgot Password" option, click "Forgot Password", fill in the previously set password answer for verification, and modify the lock screen password;

If you have forgotten the lock screen password and turned on the Find Device function before, you can try to use another mobile phone or computer to open the vivo cloud service - enter the vivo account password - find the phone - clear the phone - click "OK" to reset the phone and clear all data, so as to clear the lock screen password.

Note: If you have turned on Find Your Phone and the network is stable, you can go to the vivo cloud service webpage - Find Phone - "Data Backup".

2. If there is no "Forgot Password" option, 1) Turn off the machine, press and hold the volume plus button and the power button for about 5 seconds to turn on the machine, press the volume button to select recovery, press the power button to confirm, click "Clear Data", after clearing, you can clear the lock screen password; After restarting, you need to verify the logged in vivo account password. (This method cannot be cleared, see below).

2) If you have turned on the Find Device function, you can try to use another mobile phone or computer to open the vivo cloud service - enter the vivo account password - Find the phone - Clear the phone - Click "OK" to reset the phone and clear all data, so as to clear the lock screen password.

Note: If you have turned on Find Your Phone and the network is stable, you can enter the vivo cloud service webpage - Find Your Phone - "Data Backup" (only back up contacts, text messages, schedules, notes and other data, do not support backup**, **);

After the FBE encrypted model is restarted, the data cannot be cleared through the cloud service command when entering the desktop without unlocking it.

If you can't reset the lock screen password by clearing all data, please bring the device and ID card.

The proof of purchase should be processed at the vivo customer service center.

It is recommended that you go to the official website of vivo - home page - click the circle icon in the upper right corner to enter the login interface of the vivo account - then click forgot password - retrieve the password according to the bound mobile phone number, password, and email address and then log in to the mobile phone.

Here's how to retrieve your vivo account password:

1. If the mobile phone number, emergency contact, email and password bound to the account you are using are still in use, select forgot password to change and bind on the vivo official website - personal center - login - select forgot password; If none of the bound information is in use, you can click below to appeal.

2. You can enter the vivo official website vivo**app--my--**customer service or vivo official website web version--slide bottom--**customer service, enter manual customer service to enter the consultation appeal.

3. You can also bring your mobile phone and related purchase vouchers to the vivo customer service center for processing, it is recommended to contact in advance before going to avoid empty running, plan your itinerary reasonably, and travel safely.

Customer service center address: Enter vivo official website vivo**app--my--outlet query or vivo official website web version--bottom of the bottom -- service support--service outlet inquiry--select the province and city to query the customer service center address.

I remember the account password, my phone is on airplane mode, what should I do?