What to do if vivo3XL can t access the mobile network

Hello! It is recommended that you try the following methods: 1. You try to change to a place with a better network environment or a different SIM card.

2. Try to update your system via "Settings-> General More Settings-> Factory Reset->Restore All Settings" 3. Update your system via "Settings-> General More Settings->System Upgrade->Check for Updates Now" upgrade. If you have any questions, please feel free to contact us. Thank you very much for your support to our vivo and wish you a happy life!

1: Restart the phone to see if the phenomenon exists.

2: If this phenomenon still occurs, it is recommended that you try to restore your phone to factory settings;

3: You can also upgrade your phone to the latest version to optimize your phone system.

There are two ways to self-service mobile phone upgrades:

You can upgrade via wifi**: go to Settings -> General More Settings -> System Upgrade ->Check for Updates Now-, according to the prompts**Upgrade package, click Verify and install, and the phone will restart and automatically enter the upgrade mode.

Use vivo assistant to upgrade: vivo assistant**address on the computer** After the program is installed, open vivo assistant, connect the phone to the computer, after the tool detects the phone, it will access the server, when it detects that there is new software on the server, it will display the word "new" on the "mobile phone upgrade" button, click the button, and upgrade according to the prompts.

You can view the troubleshooting method of using the data network and not being able to access the Internet

1. Check your phone's settings.

Open the mobile phone Quick Center (scroll down at the top or scroll up at the bottom) to see if the data network is turned on.

2. Confirm the status of the mobile phone card.

Make sure that the balance of the mobile phone card is fully charged, if the arrears are closed, please restart the mobile phone after the recharge is successful. Check with your carrier to see if you've met the data limit. If necessary, you can change the SIM card that can access the Internet normally.

to confirm. 3. Check the mobile phone signal.

If your phone is using a metal, magnetic case or bracket that has an impact on your phone's signal, we recommend removing it and trying it. If you are in an underground parking lot, elevator hall and other environments, the coverage of the mobile phone signal is susceptible to these environmental impacts, the signal will be relatively weak, and the data network will also be affected, it is recommended that you go to an open area, such as an outdoor open environment for testing.

4. Check the network permissions.

Please go to Mobile Phone i Manager - Traffic Management Traffic Monitoring - Network Management or Settings Application and Permissions - Permission Management.

Check whether the Internet access permission is enabled.

5. Re-search the network or reset the network settings.

Please go to Settings - Other Networks & Connections and turn it on"Airplane mode"After turning it off, 5G phone.

Please go to Settings - Mobile Network.

Turn off and on"5G enabled"option, if necessary, go to Settings - System Administration - Backup & Reset, select"Reset your network settings"Try again.

Note: Resetting network settings resets Wi-Fi, mobile data, and Bluetooth connection records.

If the above methods are invalid after operation, you can bring your mobile phone and purchase voucher to the customer service center for testing and processing, customer service center address: enter the vivo official website vivo**app--my service outlets or vivo official website web version--slide bottom--service support--service outlets query--select provinces and cities to query the customer service center address. It is recommended to contact in advance before going to avoid empty running, plan the itinerary reasonably, and travel safely.

1. First, find the settings on your phone and click "Settings" above the plane of your phone.

2. First click on the small logo of the mobile phone card, and then click on "Network Operator".

3. Then click on the " " symbol fiber bucket.

<>5. There will be a hole in the network that matches your mobile phone, if the mobile Naki network of your mobile phone card does not match the network displayed on your mobile phone, it proves that your ** card does not match your mobile phone. Therefore, after the mobile phone is plugged in with the mobile phone card, the "" sign appears where the signal is displayed, and the "unable to access the mobile network" will also be displayed when you hit **.