What should I do if he doesn t ship and doesn t refund something he buys in Alibaba

The seller neither ships nor refunds.

Here's how to close a trade:

1) Enter"My Ali"-"Transaction management"-"I'm a buyer"-"Items that have been bought", find the transaction that needs to be refunded, and click on the back"Refunds"Link.

2) Enter Alipay's refund page, fill in the refund information, and apply for a refund.

3) Select Haven't received the goods yet, ask for a refund, click Next.

4) Fill in the refund instructions, enter the Alipay account payment password, and click"Request a refund now"。

5) You can see that the refund status is the refund agreement, waiting for the seller to confirm. Check the time reminder at this time: the seller has 5 days to process the refund agreement. If the seller does not have one"Approve the refund request"or"Any objection to the application"This refund request will be automatically validated.

6) At this time, after the seller finds this transaction in the transaction management, the buyer's refund application agreement will be processed, and the seller can choose to agree to the buyer's refund application agreement or I will ship the goods now.

7) If the seller agrees to the buyer's refund application agreement and enters the payment password, the refund is successful, the transaction will be closed, and the money will be refunded to the buyer.

8) If the seller orders me to ship the goods now, the refund will be automatically closed. The transaction status changes to Seller Shipped and Waiting for confirmation from the buyer. Buyers can see that the timeout reminder has changed.

9) If the buyer does not receive the goods, please be careful not to go to the point to confirm the receipt. It is possible to run out of money and goods.

Go to the consumer association, or go to your local TV station**.

Alibaba sellers have not shipped goods: you can complain in My Ali - Purchased Goods. The specific steps are as follows:

1) Go to the 1688 homepage.

2) Click on My Ali above.

3. Tap on the item you have bought.

4) Go to the item you have already bought.

5) Find the item order.

6) Click Complaints.

Trading Rules] If the seller joins the 24 48 72-hour delivery service or the two parties have agreed on the delivery time, and the seller fails to deliver the goods beyond the time, if the judgment is established, Alibaba will give the seller a penalty. Generally, this situation may be because the seller is in trouble and cannot deliver the goods, so don't worry. It is recommended to negotiate with the other party first, if it is impossible to negotiate, and it is Alipay** to place an order, log in to my Ali to select the corresponding order, and click to apply for a refund.

You can urge the merchants, maybe there is no stock and you need a shed, etc.

1.If the order has been successfully placed, but the merchant has not delivered the goods, the consumer will communicate with the merchant first and confirm whether the goods can be delivered

2.If the merchant is unable to deliver the goods, the consumer can find the order and apply for a refund

3.After applying for a refund, under normal circumstances, the refund will be refunded to the purchaser within the specified time. If the merchant refuses to refund the joke, it is recommended that the consumer find the order, immediately apply for customer service intervention, and complain to the merchant to prevent the merchant from running away with the money due to a long delay after automatic confirmation

4.If the seller still does not deliver the goods and refund, the buyer can file a lawsuit with the court to protect their legitimate rights and interests.

There is no way to solve it, even if Xiao Er explains, he can't force the Heng Yan Sui family to deliver the goods.

If the buyer wants to ship the goods at any cost, they may need to consider suing and inducing the seller to ship the goods through litigation, but this is obviously not realistic.

If the seller does not ship the goods and get a refund, the payment and shipping cost will be refunded. If the refund is due to product problems, shipping logistics problems, or the two parties have a record of Want Want negotiation and the seller is responsible for it, the postage needs to be borne by the seller. The product is refunded for 7 days without reason, I don't like it, I don't want it, I don't want it, etc., and the postage is borne by the buyer.

After the seller agrees to the refund, the buyer can return the goods in advance according to the address provided by the seller, and keep the product problem**, the return logistics bill with the amount**, the Want Want chat record promised by the seller, and contact the seller for processingIf the seller refuses to refund the money, the buyer can ask customer service to intervene.

Communicate with the other party first, what is the reason for not shipping?Is it that you can't contact the buyer, or is it out of stock or something else?Excluding the above reasons, if the seller maliciously does not deliver the goods, you can complain.

You can go to Refund first, log in to My**, click on the transaction management on the left, and then find that there is a refund on the right side of your transaction, continue to click, and you can get a refund. But after clicking the refund, you have to wait for the other party to respond, if he ignores you, after a few days (there will be a prompt when you click on the refund) the money will be automatically returned to your account. If he does not agree to your refund request, you should pay attention, and you should continue to ask for a refund and insist on complaining, because as long as one party does not deal with it, the money will be paid to the other party.

If you really don't want it anymore, just communicate with her, insist that you get a refund, and reserve the right to complain to see if she agrees? Otherwise, you'll have to wait for the delivery. If it is really a bad seller, you can carefully inspect the goods when you receive them, and it is not good to insist on not returning them and keeping the documents.

**The seller who buys something can apply for a refund directly without shipping or refunding, and the seller will be given 48 hours to process the refund application from the beginning of the refund application, if the seller agrees to the refund application within 48 hours, or has not been operating, the refund will be successful; If the seller clicks Ship, the buyer's refund will be closed, and a new request will need to be submitted if you need to request a refund.

The application is a "return refund", at this time, the return process will be opened, and the buyer will be given 7 days to complete the return and fill in the return information, after the buyer submits the return information, the processing time for the seller will be determined according to the express delivery method of the buyer's return. Express delivery is 10 days, surface mail is 30 days, overseas direct mail is 20 days, if the seller does not process within the timed time, the refund will be automatically successful.

It is easy to apply for a refund for 1688 unshipped, and it is generally a quick refund.

Jack Ma founded 1688**, the predecessor of Alibaba, in 1999. 1688 is now the flagship business of Alibaba Group, and is China's leading e-commerce platform for small enterprises in China.

As a subsidiary of Alibaba Group, 1688 represents the interests of enterprises in the CBBS e-commerce system, providing business opportunity information and convenient and safe transactions for tens of millions of buyers and merchants around the world.

With wholesale and procurement business as the core, 1688 improves customer experience and comprehensively optimizes the business model of enterprise e-commerce through professional operation. 1688 has covered 16 industry categories such as raw materials, industrial products, clothing and accessories, household department stores, small commodities, etc., providing a series of first-class services from raw material procurement - production and processing - spot wholesale.

On April 12, 2018, Alibaba 1688 held a summit in Guangzhou, and the Ali 1688 cross-border exclusive market platform for the first anniversary of its launch disclosed its report card for the first time: as of the end of March, nearly 500,000 small and medium-sized enterprises have provided services for AliExpress, Amazon, Wish, eBay, Lazada and other platforms through the 1688 cross-border platform, covering 220 countries and regions around the world; Within a year, the transaction size and buyers of the cross-border exclusive market increased by more than 4 times.