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First of all, you must be familiar with the topography of the responsibility plate, that is, the real estate near your store, what is the approximate type of house, and the surrounding supporting facilities, what schools, what banks, etc.! First of all, you have to master and familiarize yourself with these! Recently** not too good. It takes more diligence and effort to do this!
In terms of speech, it is necessary to learn slowly to see how those old people usually communicate with customers, and learn a little! There is one thing you can refer to. That is, if you type a **, I don't know how to say it, you can first write an outline in the list of columns!
Look at the dots when you hit **, and you won't forget the questions you should ask! Be sure to think about what you should say before you hit **! What not to say!
Do you understand? The list is easy to collapse, this must be a problem with the details of the work! Pay more attention to it, and force it when it's time to force it! When it's time to sign a contract, you must force the customer to sign the contract! Be decisive in doing things, don't be mother-in-law! This depends on the later cultivation!
I love that my home should be a rental, it's amazing!
If you haven't billed for two months, don't be discouraged! That's it for this business, and in this kind of market.
Remember, in this industry, how experienced you are and how smart you are when you are not in China! That doesn't matter! You don't need any of that in this line! The most important thing is that it takes your hard work, understand? If you are diligent, you can open a bill if you are a fool!
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Real Estate Gold Salesman Customer - Two formulas for understanding customer needs.
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1. Master the knowledge of real estate, such as the calculation of fees for buyers and sellers, the buyer such as deed tax, the appraisal fee and guarantee fee for the loan, the business tax and personal income tax to be paid by the seller, the calculation of the monthly repayment amount of the loan, etc.
2. Familiarity**. Fully familiar with the local community and business district, understand the school, bank, store, transportation, vegetable market and other facilities. Understand the advantages and disadvantages of the community, the age of the house, the floor area ratio, the housing rate, the greening rate, the orientation, etc.
4. Provide customers with high-quality sales services to facilitate transactions, including understanding customer needs, being patient with customers, continuous and effective follow-up and contacting customers, etc.
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Novice real estate agents should do a good job of basic work and be familiar with **; Communicate with customers in a timely manner and dig deep into their psychological changes and needs; **Advertising should be done carefully, change more, try more; Mentality is very important, don't be afraid of losses; To do a good job in customer classification, the premise of sufficient customer supply is to grasp accurate customers first.
How to be a good real estate agent for beginners:
1. Do a good job of basic work and be familiar with **.
I believe this is not difficult for everyone to understand, in short, it is necessary to lay a good foundation. Just like building a house, you must lay a good foundation to ensure that the house will not become a "crooked building" in the future.
2. Communicate with customers in a timely manner and dig deep into their psychological changes and needs.
In the process of property sales, the psychology of owners and landlords will change at any time, which requires you to communicate with customers in a timely manner, find problems, and solve them in time, dig deep into your inner needs, and grasp the rhythm of transactions.
3. Advertising should be done carefully, change more, and try more.
The purpose of advertising is to attract customers, no matter what is sold, first of all, the outer packaging must be beautiful, so the advertising must be done carefully, and the most important thing is to shoot the chain of regret Fang Fang Zhengyuan** must find a good angle.
4. Mentality is very important, don't be afraid of losses.
As a real estate agent, mindset is important. Because there are many setbacks and blows in this industry, we must have the consciousness of enduring hardships, or we must not be afraid of losses, and we must firmly believe that suffering losses is blessings, and hard work will always pay for rewards.
5. Do a good job in customer classification, the premise of sufficient customer supply, first grasp the accurate customer.
To find out what each customer really thinks, does he want to buy a house? So as to make a classification of customers' desire to buy houses, first grasp the accurate customers, and then grasp the secondary customers.
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Novice agents entering the real estate agency industry, without rich experience and extensive contacts, everything is to start from scratch step by step, do a good job of basic work, improve their professional ability, provide intimate services, establish a word-of-mouth image, etc. Property sales require agents to have comprehensive capabilities, pay attention to every detail, and provide a few suggestions for brokers on how to do their jobs well.
1. Do a good job in basic work and solid basic skills
As a novice intermediary, you must first lay a good business foundation, whether it is professional knowledge, real estate knowledge, sales knowledge, or professionalism, you must constantly broaden your ability and improve your ability in all aspects.
In fact, no matter what you do, you must lay a good foundation, be familiar with the work process, and do a good job in every detail, so that the follow-up work will be better.
2. Do a good job in the intensive cultivation of the business district and establish a good reputation
Each real estate agent has their own area in charge, and doing a good job in the business district can bring you more information about the source of tenants. And buyers want professionals to be their own home consultants, if you are an expert in the community, there will be many customers or owners who take the initiative to seek services.
Intensive cultivation of business districts requires brokers to have a good understanding of nearby real estate and business districts. In addition, professional knowledge, knowledge of house safety, transfer, industry dynamics and other brokers should also be proficient, real estate sales work needs brokers to be an all-round talent, to provide customers with professional, to help customers develop professional home purchase plans, to attract customers to take the initiative to seek services.
3. Provide heart-to-heart services and establish a personal image
When customers come to you for service, they trust you, and you want to provide customers with satisfactory services, even services that exceed customer expectations, so that it is easier to build trust with customers. The future is an era of valuing service, and whoever can provide more services to home buyers will be able to retain customers.
Customers buy houses through real estate agents, not only need the broker to provide the best information, but also help the broker to develop a feasible house purchase plan and buy a suitable house at a lower cost. Real estate agents provide customers with satisfactory services, establish a professional personal brand image in the hearts of customers, and are more conducive to follow-up work.
4. Make good use of the advantages of the Internet
Today, with the development of Internet technology, brokers should also make good use of Internet tools to assist themselves in their office. Office management software, communication tools, tools with the best to see, etc. Nowadays, many brokers use tenant multi-software to achieve daily office, house searching, house delivery, tenant source management, broker micro-marketing, etc., to improve their work efficiency.
5.Focus on the customer experience
In the end, real estate agents still have to return to the essence of intermediaries, intermediaries are still "people" work, and the most important thing is communication. Real estate agents need to adjust themselves all the time, such as going from not having a computer to using a smartphone now, to get close to their clients' habits and learn new tools. Uphold the sincere service mentality and continue to move forward, so that the buyers are happy, the sellers are also satisfied, and the performance can be as endless as living water.
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Basically, it is necessary to collect, verify and analyze information such as customers and **, design and manage the room number system, fill in and analyze business reports, etc.; Accompany customers to inspect the house, calculate the cost of buying a house, etc.; If you match, you have to ** contract verification and deed tax payment and warrant handling, consultation and ** all kinds of mortgage matters, housing acceptance and handover or something, the important thing is to find **, customer information, enrich their own information base, but also for the existing **, customer source information to match; Find the right contact client to view the property.