If the company wants to set up a call center, which call center manufacturers have a good call cente

The call center equipment has a good reputation, and the brand is ***, I recommend Yiwo Software Technology****!

Founded in 2003, Shanghai Yiwo Software Technology Co., Ltd. provides professional call center systems with 8

Years of experience in call center construction, with many successful cases of well-known enterprises, is a professional company engaged in the overall solution of call center construction. In particular, the advanced products independently developed by the company that integrate e-commerce and communication technology:

**Marketing system, e-commerce shopping system, TV shopping system, to help customers improve business, to obtain market advantages, has been praised by the industry.

The landlord can go to the official (Shanghai Yiwo Software Technology) to learn more about it!

With the continuous development of the enterprise, the increase in sales volume and the continuous expansion of the products sold have provided a strong backbone for the development of the enterprise, but with the expansion of the scale of the enterprise, it has also brought many problems.

Problem 1: When a customer calls, they cannot know the customer's basic information, historical transaction records and service records in time. The customer service knows the customer's basic information, historical transaction records, and current service status at the first time, so as to better grasp the specific needs of customers, and at the same time provide customers with high-quality services, they can recommend other product information to customers and improve the sales of enterprises.

Problem 2: When performing the ** transfer, there is no prompt voice, which causes a bad feeling to the customer. When the customer finds the wrong consultation object or the customer service encounters a service that cannot be completed, it is necessary to perform the first transfer, provide the customer with warm voice prompts, and the subtle small details can achieve the effect of step-by-step.

Problem 3: When a customer calls, the consulting business of the corresponding customer cannot be accurately assigned in a timely manner. When customers consult business, through the customer service skill grouping rules, find the corresponding customer service in time to serve customers, reduce customer waiting time, and improve customer service satisfaction.

Problem 4: Customer service satisfaction can not be grasped, and the service quality of employees of the enterprise cannot be assessed with accurate data. Analyze customer satisfaction and assess the service of customer service, so that the enterprise can make the right decision at the first time and lead the enterprise to a higher point.

Therefore, the demand of small and medium-sized enterprises for call centers shows their support and attention to customers, and the competition in all walks of life is extremely fierce today, which is the "killer feature" for enterprises to obtain customers.

The establishment of the customer service system of the call center for small and medium-sized enterprises will not only provide consultation, guidance and other services for the customer's transaction process, so as to improve the return rate of customers and promote the increase of the turnover of the entire enterprise, but also improve the work efficiency of the enterprise customer service personnel, optimize the internal resources of the enterprise, and reduce management costs and labor costs. Professional customer service systems were previously only mentioned in industries such as telecommunications and finance. However, with the development of the globalized economy, the product difference is getting smaller and smaller, and the traditional enterprise competition will gradually transform into cost competition, so the differentiation of services will be the competitive trend in the new economic era.

How to restructure the company's business strategy around customers is also an important issue for every enterprise.

For small and medium-sized enterprises, in order to ensure their own vitality and adapt to the new competitive environment, they need to continuously improve the service concept of the enterprise, which contains two levels of concepts, one is that the internal managers of the enterprise need to change their thinking and establish a customer-centric idea, and the other is the need for advanced technology platform to support the smooth implementation of the service concept within the enterprise.

The most professional ** call center recommends consulting Pioneer Audio, whose research and development of the triple play center is currently the most advanced call center in the world. Advantages of the system:

1.Institutional Maintenance:

You can set the system organization, such as customer service center, marketing department, scheduling and other departments, and the operator with authority can add, modify, delete and other operations on the organization.

2.Unit Maintenance:

You can set up the departments under the system organization, such as emergency repair classes and other units, the unit belongs to the organization, and the operator with authority can add, modify, delete and other operations on the unit.

3.Crew Maintenance:

You can set the operators under the department under the system organization, and the operators with permissions can add, modify, and delete all operators.

4.Permission Maintenance:

The system can flexibly add, remove, permissions, roles, people, and workgroups. Permissions refer to the rights that can do certain actions, roles are individuals who can use certain permissions, while people refer to the staff of the system, and people can play one or more roles, and a workgroup refers to the collection of people who can do the same thing.

Hehe: Call center technology is very mature now. The key is to see that the after-sales service and technical support provided are not in place. The secondary development of software is not in place!

Our company bought a set of ** sales call center system of Beijing Suihu Technology. Overall, the cost performance is very high, and about 10w with 120 seats can be done. Secondary development and free on-site services are also provided.

The call center system Xinglong is doing well. You can learn about