Is a hosted call center the same as a hosted call center? Why are there two types of hosting?

It's different. The managed type does not need to install software and hardware, and the upgrade and maintenance are done by the service provider, as long as there is a network, it can be used. Self-built call centers require the purchase of equipment and research and development, and the cost and cycle are large.

And it is more troublesome to upgrade and maintain, which is suitable for large enterprises.

The person above, please see that you know the meaning of the landlord's words.

There's a real difference between a managed call center and a managed call center, and that's the issue of the line.

For example, VoIP hosted call center and PSTN hosted call center.

Although the function and operation are the same, but there are essential differences, VoIP network lines, the call effect is uncontrollable, but**cheap, but the state does not recognize the Ministry of Industry and Information Technology Crackdown on the Internet (VOIP)** It is even difficult to define whether it is legal The use of VoIP lines has problems with call quality, and if it is found by the Ministry of Industry and Information Technology, it will not be used at any time (if you don't believe it, you can check it on the Internet, and the Ministry of Industry and Information Technology will crack down on the network**).

The PSTN fixed-line line has always been recognized by the state, and the call quality is completely guaranteed.

For consumers, it's pretty much the same, and for consumers, it may be a little different, but in fact, it's all a disguised way to make money, so don't pay too much attention to these.

Managed and managed actually have the same meaning, you misunderstand, hehe.

It's all the same, it's just that the words are different

The former is more straightforward than the latter!

I guess it's about the same type......

Outsourcing: Spend money and don't have to worry about anything, spend the most money.

Self-construction: Build at your own expense, the initial investment is relatively large, and the investment in self-maintenance is relatively small in the future. There is no limit to the server's own, ** recordings, databases, etc.

It can be easily combined with its own other business systems, convenient for secondary development, and modified according to its own wishes. Agents can be used without an internet connection.

Rental: The investment cost is the lowest, because it is rented, the scope of secondary development can not be very large, the seat must be online, and the access number is convenient to use the 400 number.

Outsourcing: Not bad for companies to use.

Self-built: A company that has a little financial strength, the agent cannot access the Internet, has a large change to the system, and has relatively high requirements for docking with its own business system.

Renting: suitable for small and medium-sized enterprises, the secondary development requirements are not very high, and the trend of future development of renting.

Youyou call center, the only call center system that can handle both network guest consultation and calls, can be rented by itself, which is convenient for secondary development and meets any needs of yourself.

Juxintong call center, professional hosting, self-built, spatial contact.

There are differences.

An enterprise develops a call center system by itself and rents a call center service provider.

Self-built call center: refers to the enterprise purchasing hardware and software equipment to build a complete set of call center system, writing business process software according to the needs of the enterprise, and providing services to customers.

Hosted call center: refers to the use of the call center platform provided by the call center service provider, the enterprise almost does not need to purchase the hardware equipment of the call center, as long as it has a network of computers, and the operation of the call center platform is handed over to the service provider.

Both types of call centers have their own advantages and disadvantages.

The managed call center is an IT system service, and other personnel and venues are prepared by users, and the outsourcing call center is all provided by outsourcing service providers, and customers only need to put forward their needs.

These two services are suitable for different customer needs, and outsourcing is generally more suitable for situations where business processes can be standardized.

Beijing Deren Hi-Tech Call Center hosted agents.

1) It can effectively control the construction cost of the call center: the investment cost of the hosting mode is low, the initial investment is zero, and the number of agents can be followed.

It needs to be increased or decreased. 2) Smoother integration with other systems of the enterprise: The hosting model provides a more open and friendly third-party system connection.

It can ensure seamless integration with enterprise CRM, ERP and other management systems.

3) Faster response to the personalized needs of enterprises: The hosting model is more prominent in professional services, and the personalized needs of customers can be immediately.

Response. 4) The system construction period is greatly shortened, and the call center deployment is more flexible: the hosting mode does not require initial construction investment, and the enterprise makes faster decisions; And the system is opened quickly, there are generally no special requirements, 1 Xunzhou can be opened in a working day, there is no space limit for the seat, and it can be placed in a place with any data network and ** network access.

5) The system is more secure and stable: the maintenance of all systems in the hosting mode is carried out by professional technical experts. Department of Call Center.

It is placed in the telecommunications room of the professional Mushan to ensure the stable operation of 7 24 hours.

6) System maintenance costs are greatly reduced: enterprises only need to undertake simple daily maintenance such as local customer databases. with traditional self-built.

The maintenance cost of the model is almost negligible compared to the enterprise maintenance cost of the managed model.

A managed call center is a large-scale, high-concurrency call center system built with advanced communication technology. The system uses remote agent functionality to sublease call center agents to different businesses in different locations. Enterprises that use managed call centers can set up call centers as needed without purchasing any hardware or software equipment.

Managed call center is a new type of call center system platform and service provision, which is a call center system built by a professional company using advanced communication and computer technology to build a high-quality and high-processing capacity call center system, and through the remote agent function, the agent is assigned to different enterprises to use, and is responsible for the operation and maintenance of the system. Enterprises do not need to purchase any software and hardware systems, and can quickly have their own call center as long as they have basic conditions such as personnel and venues. Software and hardware platforms, communication resources, daily maintenance and services are provided by the service provider.

A managed call center is a typical SaaS (Software as a Service) business. Therefore, it can also be considered as a model of cloud computing call center.