vivox6a wireless can t be used, what s going on?

The mobile phone cannot connect to wifi troubleshooting method:

1. Confirm whether the wifi password entered is correct;

2. Get closer to the wifi router and try to connect again;

3. Replace or restart the router and reconnect;

4. Clear the WLAN data and cache, and then reconnect to the WiFi. FunTouch OS (Monster) UI and above: Go to Settings --Apps & Permissions --App Management --More--Show System Processes--WLAN--Storage, select Clear Data & Cache; FunTouch OS is as follows: Go to Phone Settings - More Settings - Application Management - ("More" in the upper right corner and select "Show System Processes") - Find WLAN - Click Storage, select Clear Data and Cache (some models enter Settings - More Settings - Applications - All - Find WLAN);

5. If other mobile phones can connect to the same wifi normally, reset all settings and try to clear all data (data needs to be backed up); FunTouch OS (Monster) UI and above: Go to Settings - System Management - Backup & Reset - Restore All Settings Clear all data; FunTouch OS is following: Go to Settings --More Settings --Backup & Reset Factory Reset --Restore All Settings Erase All Data;

It is recommended to make it clear how you can't get it, so that it is good to help you analyze the problem and give you a solution.

If the mobile phone is connected to public WiFi, due to the large number of public WiFi connections, it may cause the mobile phone to have no network speed after connecting to this WiFi. It is recommended to change the wifi to use, or use this wifi during the change time period to avoid the peak number of connections. If you have your own wifi, you can try the following solutions:

Delete the wifi on your phone, re-enter the password connection, and restart the phone. Restart your wireless router. Go to the background of the wireless router to check whether there are more people connected, if there are too many people connected, you can forcibly disconnect the device that occupies a high network speed.

Use a computer to connect directly to the network cable to test the broadband network speed, if the broadband network speed is slow, you need to contact the network administrator to deal with it.

Maybe it's a limited Wi-Fi connection or an unstable signal.

Mine too, the phone itself is a problem.

What do you think about when you connect? Here's how to try it out:

1. Restart your phone to try, or try to upgrade the system.

2. Try to change the wifi connection in other places.

5. If it still doesn't work, it is recommended to go to our local after-sales service center, test the mobile phone, enter Settings - More Settings - After-sales Service, query the after-sales address, or check the after-sales address on the warranty card.

According to your description, you can try it by following the instructions below

1. It is recommended that you use a laptop or other mobile phone to connect to the router to try to surf the Internet, or change a routing device to try whether you can surf the Internet normally, it may be that your router has set up the permission to prohibit mobile phone access or set network restrictions, you can enter the wireless router settings in the "Security Settings" - Domain Name Filter" function to check it.

2. If you use other devices and other routers, you can use it, but this router is connected and can't be connected, you can go to the phone settings - more settings - restore factory settings - reset all settings and reconnect.

3. If you use the route without setting a password in advance, you can connect normally, after encryption, your mobile phone still shows the connection status, but at this time it is impossible to connect to the Internet, you need to click to forget the network and then reconnect, at this time you will be prompted to enter the wifi password to connect.

4. Enter i Butler - Traffic Monitoring - Network Management to check whether the software is prohibited from connecting to the WiFi network.

There are several solutions to the problem that the mobile phone cannot be used when it is connected to the wireless:

First method:

Use a laptop or other mobile phone to connect to the router to surf the Internet, or change a routing device to see if you can surf the Internet normally, it may be because the router has set up the permission to prohibit mobile phone access or set network restrictions, you can enter the wireless router settings in the "Security Settings" - Domain Name Filtering" to view.

The second method:

If you use other devices and other routers can be used, and only this router is connected and cannot be used, you can go to the phone settings - more settings - factory reset - reset all settings and reconnect.

The third method:

If the router does not set a password in advance, it can be connected normally, and after encryption in the later stage, although the mobile phone still shows the connection status, it is not possible to access the Internet at this time, at this time, you need to click to forget the network and then reconnect, at this time, it will prompt you to enter the wifi password to connect.

Fourth method:

Go to iButler - Traffic Monitoring -—— Network Management to check whether the software is prohibited from connecting to the WiFi network.

The specific steps are as follows:

a) The second method:

Click Factory reset.

Click Reset all settings.

b) The fourth method.

1.Click on i Butler.

Click traffic monitoring.

Click Network Management.

Check to see if the software has Connect to Wireless turned on.

It is recommended to try the following methods to solve the problem:

1. Restart your phone.

If you still can't solve the problem after following the above methods, you can bring your mobile phone to the local after-sales service center for testing and processing, and enter the mobile phone settings - more settings - after-sales service - query the nearest after-sales address. Or enter the official website of vivo - service - service network query - inquiry after-sales.

Here's how to solve the problem:

Restart your phone to see if it can be restored;

Here's how to connect to a WLAN:

On the Wi-Fi page of your phone, select the Wi-Fi network you want to connect to in the "Select Network" list. If a lock icon is displayed, you will need to enter a password of 8 or more digits, and if you do not need a password, you can automatically connect without entering it.

If your mobile phone cannot access the Internet, we recommend that you troubleshoot the problem in the following ways:

Check whether there is a network, it is recommended that you can use it in a place with a strong signal;

Check whether there is still a credit in the account, if the balance is insufficient, you need to recharge before you can use it;

Confirm whether the parameters of the mobile phone have been set;

Check whether the USIM card is inserted, if it has been inserted but still cannot be used, it is recommended that you go to the business hall to check whether the USIM card is faulty, or replace the card for testing;

Check whether there is a problem with the mobile phone, it is recommended that you change the phone for testing;

When the total traffic generated by the Internet reaches the maximum traffic cap value in the current month, the system will automatically turn off the Internet access function, and the Internet access will be automatically resumed in the next month.

If the number is not registered with the real name, and the real-name registration is not completed within the time limit, the service will be suspended.

If it still cannot be used normally after self-service troubleshooting, it is recommended that you contact the local customer service for verification and processing.

Please call the SIM card operator first to confirm whether the mobile phone is in arrears or activate the data Internet function;

Confirm that the "Data Network" switch is turned on;

Restart your phone and try to see if you can surf the internet;

Check whether the software is disabled from connecting to the Internet.

It is recommended to change the network environment and time period, or change to another SIM card and try again;

Click on the clipper button on the back to see if the IP and DNS are the same as the router.

Hello! It is recommended that you use a laptop or other mobile phone to try to surf the Internet through the router, or you can change a routing device to try to see if you can surf the Internet normally.

If you use other devices and other routers, but this router is connected and can't be connected, you can enter the phone into Settings > More Settings > Factory Reset - Restore All Settings to try it. If you still can't access the Internet, please send it to the after-sales service center for processing.

If you use a route that has not set a password in advance, it can be connected normally, and later after others encrypt it, your mobile phone will still show a large late connection status, but at this time it is impossible to connect to the Internet, you need to click Forget the network and then connect, then you will be prompted to enter the password set by others.

There are several situations when the phone cannot connect to WIF:

1. Go to the mobile phone settings -- WLAN -- the network you need to connect to -- forget the password -- enter the correct password and try again (check the "Show password" option when entering the password, and you can see the password you entered).

2. If the password is correct, please check whether the wifi signal connected to the mobile phone is stable, the signal is weak or unstable and will cause you to be unable to connect for a long time, please connect to the wifi with a stable signal.

3. The router server sets restrictions, such as setting MAC address or IP address filtering permissions and limiting the number of connection times and numbers, etc., these situations can be handled by contacting the router administrator.

4. If you can connect normally before, please restart the router connection. Be cautious.

5. Compared with whether other mobile phones can be connected to the same wifi network normally, if it cannot be connected, it may be the setting of the router or hardware failure.

6. If other mobile phones are connected normally, please back up your mobile phone information, restore all the settings of your mobile phone and connect to Wi-Fi (enter Settings - More Settings - Restore Factory Settings - Reset All Settings).

If the problem persists, please bring your mobile phone, invoice and warranty card to the nearest vivo after-sales service center for testing. The address of the after-sales service center can be found in Settings - More Settings - After-sales Service Options.