How can Uber complain, uber can t work

There are different complaint emails from city to city, but they don't seem to be officially aggregated.

But that's okay! I can provide help to summarize it, Mr. Wang Xiaofeng's level is relatively poor, I will help him with this, you look at it and try it:

Mr. Wang Xiaofeng, the well-known general manager of Uber Shanghai, has an arrogant attitude and blocks users when they encounter problems, and it takes courage to send them ...... email）

The mailbox of Rosa, the Shanghai community operation manager, is much better than that of Mr. Wang Xiaofeng, but it is a pity that it is un......lucky to have such a leader）

Uber often has swiping orders, and the official website doesn't care.

uber can't work with a workaround:

2. It cannot be used due to improper operation, and the correct operation is as follows:

Sign in to your Uber on your phone.

Click on the taxi marker here and ** will appear.

Then select Click on your location targeting.

Select Request an Uber.

Then wait for the driver to answer and wait for the appointment. If you don't want to make an appointment, you can click on the X number below.

Long press to cancel the appointment, if you don't cancel, after the driver answers, just wait for the driver to come and pick you up on the bus.

According to your description, because Google has previously withdrawn from the Chinese mainland market, Samsung Android phones listed in Chinese mainland do not have Google Play Store and other Google applications built-in. Google-related apps such as Google Play Store cannot be installed on Samsung phones listed in Chinese mainland.

1.Open the Uber client and there is "Help" on the sidebar;

2.In it you can see the record of the ride;

3.The first is the most recent ride record;

4.You can also click "View Previous Trips" to view previous trips;

5.Click on the most recent ride record, so go straight in;

6.Let's say the rider didn't take the ride, but Uber charged for it, so select "No ride";

7.Write down the situation and the complaint is over.

8.The next thing is to wait, and according to experience, there will be a reply in about a day or two. Remember to check your Uber registration email address often.

Send you an Uber coupon.

First of all, it is emphasized that in 2015, all the discounts were reduced to 30 yuan, and what others said about 50 and 100 was not true.

3.Enter in offer: x6i9j

4.Finish. A 30 RMB voucher has been added to the account, which can be used directly for Uber rides, for an unlimited amount of time and as many times as you like.

Let's take a conclusion: Uber has no official complaint channel at all. In my personal experience, the customer service experience can be outrageously low.

Last updated on September 9, 2015, the mobile phone number of Wen Yijia, the head of Hangzhou Uber, was 13148439626. (If you think it's revenge, please add your own address book and log in to the pulse to view this person's information).

After complaining to the dual platform of industry and commerce and **, Yujia (Shanghai) Network Information Technology Service **** (hereinafter referred to as Uber) finally called **, saying that it was a mistake and apologized, and gave an unblocking operation. I accept the apologies, but I don't know if I'll ever use Uber again.

Update June 23:

After coping with the unsealing of industry and commerce (it was indeed unblocked), but as long as you call a taxi, 100% continue to be disabled (because I contacted industry and commerce to ask for unsealing twice, and the big brother of industry and commerce knew me). Contact the person in charge of Hangzhou, delete and re-register, and still close it in seconds, saying that contact the headquarters "as soon as possible" to give me an explanation and how to deal with it. (It is suspected that the device has been blacklisted).

Here's what happened:

How bad is Uber's customer experience? Sit down and listen to me. Search engines, Uber's official website can't find any customer service** or office addresses, and the Uber drivers around you don't know how to contact Uber officials.

Here's how it happened: At 19 o'clock last night (June 7), I lent my Uber account to a friend to place an order for a taxi, and I went up at 20 o'clock to find that the account was disabled. I asked my friend that he was disabled when he landed and tried to take a taxi (and did not produce any taxi behavior).

First of all, it seems that most users in the first look for customer service requests are not to solve the problem, but to express emotions, complain, want to be comforted, and then solve the problem;

Second, it seems to be a very inefficient thing that can be explained in one sentence, and you need to repeat it many times in the face of some users (expressing emotions); Email solves problems more efficiently;

Thirdly, if the construction of customer service needs to be improved, the number of orders is set in proportion to the number of personnel; What you don't know is that despite a huge drop in the customer service team, there are all sorts of half-frustrated claims about uninstalling the software right now, Uber focuses on pulling orders and new users, and the benefits of investing in the front are higher than in the back end; Due to the high tolerance of defects in the short term due to the high level of flaw tolerance to attract users, although I sometimes get angry that I can't find anyone because the number of problems takes two weeks to reuse the best steps. I still feel that the current approach is more appropriate for its stage of development.

As an Uber driver, I want to explain it with my own point of view. There were thousands of letters in the mail. There used to be dozens of customer services in one city.

Now the customer service team is expanding, but one person has to deal with mail from several cities, but the salary is completely colorless.

Uber puts all its money into how to make the driver profitable, and how the passenger is in the car. Once it comes to complaints, drivers can't imagine that customer service doesn't have the authority to handle bills because of low list rates, low star ratings, etc. Uber's customer service is mostly outsourced, and the corporate image may not be very strong.

Now it has increased **, and it is scolded every day. With the money from selling cabbage, sell the heart of white powder.

Uber urgently needs to improve the company's operating system, as a service industry, and listen more to people's livelihood, otherwise it will be eliminated.