For unclaimed couriers, what should the post station do

Under normal circumstances, if the post station encounters an unclaimed express, then the first thing you need to do is to contact the owner of the express first, and clearly inform the other party that there is his express now, and let him take a time to come and get it. If the other party still does not come to pick up the courier after repeated confirmation, then the station needs to return the courier to the sender. Or after waiting for a period of time, if no one really comes to pick up the express, then it can be destroyed first according to the requirements of the sender.

But in actual life, most of the post stations will basically not follow this process to do, if you really encounter this kind of unclaimed express, it will most likely be stacked in the post station's own warehouse, will wait until someone comes to claim, if no one claims this express for a long time, then the express will have been piled up in the warehouse, and finally it is likely to be privatized, which is actually the biggest problem that most express companies or most post stations exist now. <>

Of course, as our consumers, if you receive a text message or ** to claim the express, then you should still get your own express delivery back in the first time, after all, the number of express delivery at the post station is relatively large, if we don't take our own express for a long time, then these express delivery is likely to be mixed into other express delivery, and it will be more troublesome to find your own express delivery when the time comes. Moreover, due to the large number of express delivery of the post station, the new express is updated every day, and the express delivery has been backlogged in the post station for a long time and has brought great inconvenience to the management of the post station. <>

If there is no way to get back your express in time for personal reasons, then you should explain the situation to the person in charge of the post company, or we can also find our friends and our own family members, instead of ourselves to get back their own express, of course, if you entrust others to get back the express, you must show the corresponding pickup code.

For unclaimed couriers, the staff of the post station will call the ** of the courier owner, and if they cannot be contacted, the courier will be returned to the same route.

Generally, it is returned to the sender first, if it is not received, then it will be collected, if it is still not contacted, then it will be kept for a period of time, and it will be destroyed under the supervision of the relevant departments after expiration.

In fact, the post station is generally sent back to the place where the merchant is sent back to this kind of express. to deal with it.

If the address you fill in is the address of the station, this is not possible. If the address filled in is the current address of the family, you can ask the courier to give you the past, if the courier does not send it, you can call ** to complain.

Write the home address, generally this kind of express delivery can be delivered to the door, if the address filled in is the school address, then you can only pick it up yourself, the express delivery is not included.

Interim Regulations on Express Delivery

Article 30 The sender shall comply with the provisions of Article 24 of the Postal Law of the People's Republic of China on prohibiting or restricting the delivery of goods by the sender and the enterprise engaged in express delivery business shall comply with the provisions of Article 24 of the Postal Law of the People's Republic of China. The catalogue and management measures of prohibited items shall be formulated and published by the postal administration in conjunction with the relevant departments.

Article 31 Enterprises engaged in express delivery business shall inspect the contents in accordance with the provisions of the Postal Law of the People's Republic of China and make inspection marks. If the sender refuses to inspect it, the enterprise operating the express delivery business shall not receive the mail.

If an enterprise engaged in express delivery business is entrusted by the sender to provide express delivery services on a long-term basis and in batches, it shall sign a security agreement with the sender to clarify the security obligations of both parties.

Seeing that it doesn't provide delivery services, it will generally not be delivered to your home, but you can call ** to let it be saved at a convenient time to pick it up.

If you let it go, then you should pick it up yourself. If it is released by the courier without permission, then it can be solved by finding ** merchants, post stations, and couriers. If you don't give it, you will be denied a visa, a bad review, and a complaint.

It's too inconvenient for the courier to always be placed at the rookie station, how to let the courier deliver to the door again?

Express delivery without permission directly put the rookie station, so many people have a headache, today I released a strategy, the test is very effective, very effective, very effective, important things said three times.

Method 1: Call 12345 (mayor**) to complain about the fire hazards of the rookie station, because the rookie station generally mixes all kinds of packages, which has great potential safety hazards, and the fire punishment is very strong, starting from tens of thousands. Anyone who does business understands it.

Method 2: Call 12345 the next day and complain to the chengguan, the rookie post station is generally stacked at the door of the shop, and the chengguan comes to get it directly, so you don't have to worry about it in the future.

Method 3: 12345 complained to the industry and commerce, saying that the rookie post station was operating without a license, and the fine started at 100,000 yuan.

What complaints about logistics on the Internet are nonsense, remember the above three steps, easily get the rookie station, these are permanent methods, if the chengguan comes to the rookie post station to move the packages into the store, there is always a time to move out, see it and call the chengguan. After a few times, the rookie post station was cowardly.

Summary. Take the express delivery of the rookie post station directly, without going through the outbound operation of the merchant courier, which is equivalent to saying that this thing is not out of the warehouse, and the information still exists in the post station. The courier company saves the expenses of the courier.

Cainiao Post Station can accept express mail and revenue from multiple courier companies. And the rookie post station collection point only sends a notice to let him pick it up, regardless of delivery. Causing inconvenience to many customers.

What will happen if you take your own courier directly from the rookie station?

Take the express delivery of the rookie post station directly, without going through the outbound operation of the merchant courier, which is equivalent to saying that this thing is not out of the warehouse, and the information hail still exists in the post station. The courier company saved the cost of the courier. Cainiao Post Station can accept express mail and revenue from multiple courier companies.

And the rookie post station collection point only sent a notice to let him pick it up, regardless of sending the first hunger. Causing inconvenience to many customers.

If in this case that you have not agreed to authorize the Cainiao Station, the courier puts your box at the Cainiao Station and does not let you pick it up, which is illegal encroachment and constitutes a criminal element. Method 1: Call 12345 (mayor**) to complain about the fire hazards of the rookie station, because the rookie station generally mixes all kinds of packages, which has great safety hazards, and the fire punishment is very strong, starting from tens of thousands.

Anyone who does business understands it. Method 2: Call 12345 the next day and complain to the chengguan, the rookie post station is generally stacked at the door of the shop, and the chengguan comes over to directly excite the sleepy thoughts, and you don't have to worry about the follow-up.

Method 3: 12345 complained to the industry and commerce, saying that the rookie post station was operating without a license, and the fine started at 100,000 yuan.

Take the rookie station directly.

The express delivery, without the merchant courier out of the warehouse operation, is equivalent to saying that this thing is not out of the warehouse, the information is still in the post station, if the ill-intentioned people, the next time to receive, hard to say that not received, then the post station may have to compensate.

The courier company saves the expenses of the courier. Cainiao Post Station can accept express mail and revenue from multiple courier companies. And the rookie post station collection point only sends a notice to let him pick it up, regardless of delivery. Causing inconvenience to many customers.

Cainiao Station Service:

Collection service: consumers in **, Tmall.

When shopping, choose Cainiao Station to collect when placing an order, and you can enjoy 5 days of free storage, convenient self-pickup, loss must be compensated, privacy protection and other special services.

APP or **Tmall return and other entrances to submit a shipping order, send the package through the station site, and at the same time you can enjoy a variety of services such as free handwriting, **payment, door-to-door pickup, etc. [7]

Door-to-door delivery: Door-to-door delivery is provided by the Cainiao Station site, and the resulting delivery costs are subsidized by **. On-demand door-to-door and free storage have become the two standard service products of Cainiao Station.

Nowadays, online shopping seems to be in addition to Jingdong, SF Express to the door, other courier companies are all placed in the community near the rookie post station by default, even if SF if no one at home will give you a rookie post station, let you pick it up yourself, which greatly increases the probability of express loss, damage, a few months ago I a courier worth about 500 lost in the rookie station, hit ** complaint about the express customer service, a few months will not be dealt with, and finally call 12345 to complain before quickly compensating me.

First of all, the express company will be in the rookie post station is irresponsible performance, the original intention of the express delivery is to deliver to the door, in the past few years many communities do not let the express brother into the community, but each company's express brother will be at the door of the community a**a** hit, we go downstairs to pick up, at least I signed, now to the rookie station, the system will help you sign, in case there is a problem with the express, the buyer is difficult to explain to the merchant; Moreover, some rookie stations are shared by several communities, and it takes at least half an hour to pick up the parcel back and forth, which is contrary to the convenience and speed of express delivery, resulting in various complaints from consumers now.

Secondly, with the rookie station, many express companies no longer deliver to the door, so that the company's site can hire fewer people, can maximize the benefits, which is equivalent to the transfer of express operating costs to consumers, express companies do not provide door-to-door delivery and non-door-to-door delivery two options, and implement different charging standards.

In addition, the management of rookie post stations is uneven, and some rookie post stations are managed very neatly, and they will number the number in advance, and the customer will go directly to the number to pick up; But some rookie stations are directly piled together, and customers want to find an express delivery to turn over all the express delivery! And some of the big items will be thrown at the door! This practice is infuriating!

In this way, some consumables may be broken quickly! At the very least, you should abide by the basic professional ethics of this industry!

In general, the rookie post is a good thing for those who are busy with work during the day, and the courier company can put it in the rookie post station according to the customer's wishes; But it is unfair to others, the courier company should be more detailed in the charging standard, different ** benchmarks different services, home delivery is the obligation of the courier company. Consumers should also know how to protect their legitimate rights and interests, and call 12345 government service convenience to complain if they find problems.

In fact, I think they may be afraid of trouble, or your address is not clearly written on the specific information, so they don't want to spend so much time on the judgment.

Now most of the express delivery will be directly put to the rookie station, so that users can pick up their own, in fact, this practice is not in accordance with the regulations, but also a violation of the relevant services of the postal company. Complaints can be made.

Take a look at the code of conduct of the rookie station, the rookie station has a delivery service, and they removed it in order to save costs. The original intention of the post station is to collect the goods on behalf of those who are not at home, and those who can receive the goods can be delivered to the door. Moreover, in the guidelines, if the user repeatedly reports that it will be delivered to the designated address and still placed at the post station, a fine will be imposed.

When the express arrives at the rookie station, it shows that it has been signed for the loss of the piece, and the rookie post station that signs for it is responsible for compensation. Because after the express mail is signed, the rookie post station has the obligation to keep it, and the rookie post station is responsible for the loss and other behaviors.

According to Article 374 of the Contract Law of the People's Republic of China, if the custodian causes damage or loss of the custodian during the custody period, the custodian shall be liable for damages, but the custodian shall be liable for damages, but the custodian shall not be liable for damages if he proves that he is not grossly negligent.

There is a shipping insurance that can be automatically refunded.

The package of Cainiao Post Station is refused, and there is freight insurance that can be automatically returned. If the consumer chooses the Cainiao Station site to collect the parcel on behalf of the customer, the site must sign for the parcel if the outer packaging is not damaged and meets the collection requirements.

If there is a rejection of the site, you can feedback to customer service, the merchant's package is rejected, if there is freight insurance, it will be automatically returned, no freight insurance is required to bear the freight or contact the responsible courier for return.

If the express is lost, you can go to the sending company, find the tracking number to check to see which link is the problem, if it is lost, hand it over to the customer service of the sending company to deal with. The customer service will be registered on the intranet, and the outlets where the logistics information finally appears will cooperate with the search for the lost connection, normal three days, if there is no result, you can deal with it according to the loss, and provide proof of value.

The regulations of the express company are that if the goods are lost, the sending company should pay in advance, so don't worry too much about the missing single number, there is also a way, the general express delivery bill has a copy of the sender copy, a sign of the receipt of the copy, and the customer retention link, the express company will keep the bottom of the order, which is also to prevent problems with the goods.

Consumers can file a lawsuit, but success depends on the sufficiency of evidence. First of all, you need the main information of the other party, the courier number and the insured amount, and then prepare the complaint, evidence, and the original ID card, proof of loss and other materials that the party needs to prepare. As long as the evidence is sufficient.