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It is recommended that you can try the following methods to solve the problem:
1. Restart your phone and try it;
2. Replace the original charger and data cable of the mobile phone for charging, if the original charger and data cable can not solve the problem, you can replace other chargers and data cables to charge and detect;
3. You can upgrade and optimize your favorite machine system to restore it, enter Settings - System Upgrade - Check the update immediately, according to the prompts**Upgrade package, click Verify and install, the phone will restart and automatically enter the upgrade mode;
4. If the above methods still can't solve the problem that your mobile phone can't be charged, it may be caused by hardware reasons, it is recommended that you bring the charger, data cable, purchase invoice, warranty card and mobile phone to the local after-sales service center for testing, please rest assured that after-sales professionals will give you satisfactory treatment;
The address of the after-sales service center can be found in the menu of Settings - More Settings - After-sales Service. You can also enter WeChat--upper right corner--Add Friends--Search (vivo smartphone) About***-Click on the lower right corner for service inquiry.
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Hello! What is wrong with your phone, you can try the following methods, 1Use the original cable and charger for charging.
2.Replace the cable and charger for charging. 3.
Instructions for firmware upgrades.
If the problem cannot be solved through the above methods, please contact the after-sales service center, and the address of the after-sales service center can be found in the settings - general more settings - after-sales service menu. You can also go to vivo official ** to check the address of the after-sales service center.
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Proper Charging Method:
1. Charge according to the standard time and procedure, even the first three times, first plug the charger (wire charger) into the power supply and then plug the output of the charger into the mobile phone charging port.
2. When the mobile phone battery is too low, you should try to start charging in time; Lithium batteries are most vulnerable to damage in the event of over-discharge.
3. The activation of the lithium battery does not require a special method, and the lithium battery will be activated naturally in the normal use of the mobile phone. If you insist on using the circulatory"The first three 12-hour long charging "activation" methods will not actually have any effect either. Depending on the size of the battery, the charging time is between 3-6 hours, and all the pursuit of 12 hours of ultra-long charging and the use of lithium battery mobile phones to automatically shut down are wrong.
4. The mobile phone battery can be charged when it is used to %4, and it is reasonable to cut off the power when it is charged to %100.
Battery maintenance: 1. Do not over-discharge. When the device prompts "low battery", it should be charged; Charging is not until the device is automatically turned off, and the battery has been over-discharged. This can affect battery life.
2. Do not overcharge. Give a full charge indication and you should end charging. Today's chargers generally have a full self-stop design, more than 1 to 2 hours will not be affected, but leave the battery on the charger for a long time, and the grid voltage will rise in the middle of the night, and the charger that has stopped charging will continue to charge after the voltage rises, causing the battery to overcharge.
This can affect battery life. 3. If the battery is not used for a long time, it should be charged to 60%, stored separately in a cool and dry place, and replenished every other month.
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1.The electrode contacts of the battery are dirty, the contact resistance is too large, and the voltage drop is too large, and the host thinks it is full and stops charging when charging;
2.The internal charging circuit of the mobile phone is faulty and cannot be charged normally.
3.If there is a fault inside the battery, the judgment method: Problem 1 can be wiped clean with a clean eraser, which can generally solve 80% of the problem.
Question 2: You can find a universal charger to try charging, if it can be used normally, it is a mobile phone problem, and you will use a universal charger in the future.
When the above is not the case in question 3, the battery is faulty, and you can only try to return the battery.
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Sorry for the inconvenience, are you using the original charger to charge your phone? If not, please use the original charger to charge. If you are using the original charger of the mobile phone to charge the mobile phone, it is recommended that you try to replace a charger and data cable, you can also turn off the mobile phone and try charging in the socket, if it still does not work, it is recommended that you bring your mobile phone, charger and data cable to our after-sales service center to test your mobile phone, you can check the address of the after-sales service center in the settings of the mobile phone - more settings - after-sales service menu.
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It can be handled as follows:
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If you need to downgrade your favorite device, it is recommended that you bring your mobile phone, purchase invoice, warranty card and ID card to the local after-sales service center for downgrading the system. The address of the after-sales service center can be found in the menu of Settings - More Settings - After-sales Service. You can also enter WeChat--upper right corner--Add Friends--Search (vivo smartphone) About***-Click on the lower right corner for service inquiry.
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You can try the last six digits of your mobile phone number, if not, you can double clear the operation, you press and hold the volume up button + power button at the same time, wait for the word vivo to appear on the phone, let go of the power button, continue to press and hold the volume up button until the robot interface appears, select wipe data factory reset and then press the power button, wait for the interface to jump, and then select reboot system now to restart the phone. Doing this will result in the loss of all data on your phone (except for the data on your TF card), including installed apps, books, text messages, etc.