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Anonymous users2024-02-11The star service is China Telecom.
On the basis of the original VIP service system, a new service system was launched after upgrading and optimization. for"Stable consumption, long online age and good credit history"At the same time, it provides a series of differentiated services such as multiplication of points, priority access of 10,000, broadband emergency resumption, star customer service manager, and broadband door-to-door service, which is a feedback measure for China Telecom to thank customers for their long-term support. The customer star rating is divided into 1-7 stars, and the higher the star rating, the more star service rights and interests can be enjoyed.
Customer star ratings.
According to the customer's mobile, broadband, fixed ** and other consumption contributions, network age, credit, etc., the comprehensive score is calculated, and the customer is awarded the corresponding star rating according to the growth value; The relationship between star rating and customer growth value is as follows:
The growth value is calculated according to the customer's consumption amount, network age, credit, etc., and the rating is carried out monthly. New customers can participate in the evaluation in the next month after entering the network; Customers who have been connected to the network for more than 12 months will be rated on a rolling basis based on the cumulative growth value of the last 12 months. Customers who have been on the network for less than 12 months will be rated according to the cumulative growth value of the actual number of months on the network.
The validity period of the customer star is 12 months, and the principle of high is adopted during the validity period, and the customer star rating only rises but does not fall, if the customer rises within the validity period, the validity period will be recalculated from the month when the star is raised.
The star rating will be automatically canceled after the customer leaves the network, and the star rating will be re-rated if the customer rejoins the network.
The unexpired Diamond, Gold and Silver members of the original e-Surfing Customer Club will be upgraded to the corresponding star level, and enjoy the corresponding star service during the validity period of the original VIP membership, and will be re-evaluated after expiration.
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Anonymous users2024-02-10Telecom points star service can generally be exchanged for items in telecom shopping malls, and the corresponding points can be exchanged for corresponding items, which will be delivered to your home free of charge.
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Anonymous users2024-02-09When you are in arrears.
No downtime is possible.
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Anonymous users2024-02-081. Fixed star service rights:
1. The rights and interests of fixed star services include multiplication of points, priority access to 10,000, replacement card without charge, broadband emergency resumption, and star account manager.
Exclusive services, telecom mobile phone emergency start-up (temporary credit), fixed**, broadband and IPTV each have a free charge, priority handling in the business hall, telecom whole-house WIFI (no charge), see: fixed star service rights.
2. The content of non-fixed star service rights and interests includes points gift package, network age gift package, traffic gift, preferential purchase. No. 411 customer service will answer for you, the above information is for reference only, stay at home to increase traffic, receive 48G traffic for 2 years, 2G national traffic per month do not be in vain, log in to Guangxi Telecom's online business hall to handle.
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Anonymous users2024-02-07Star server. On the basis of the original VIP service system, China Telecom has upgraded and optimized the new service. service system.
for"Stable consumption, long online age and good credit history"At the same time, it provides a series of differentiated services such as multiplication of points, priority access of 10,000, broadband emergency resumption, and star customer service manager to star customers, which is a feedback measure for China Telecom to thank customers for their long-term support.
The customer star rating is divided into 1-7 stars, and the higher the star rating, the star service that can be enjoyed. The more business benefits, the details are as follows:
The points of the double service can be exchanged for gifts, so please feel free to use them. >>>More
Hello! Hopefully, the following will be helpful to you.
When the amount you handle reaches a certain level, China Telecom will provide you with exclusive VIP services, and there will be special personnel to solve the problems encountered in the process of using it for you. The service level and quality are higher than the average customer service! For details, you can inquire in the online business hall of Anhui Telecom or call customer service. >>>More
Points consumption points, 1 point for every 1 yuan consumed, no points for less than 1 yuan (excluding bearer telecommunication card fees, liquidated damages, material fees, commissioning fees, handling fees and other one-time fees) The online points are calculated based on the customer's earliest products that have access to the network: 5 points per month for 0-12 months, 10 points per month for 13-24 months, 20 points per month for 25-36 months, 30 points per month for 37-48 months, and 40 credit points per month for 49 months and above. No points will be awarded in the month of overdue 1 and 2 months, and the accumulated points and available points will be cleared in the current period for overdue payment in March, which is a one-time point. >>>More
Hello landlord: How to cancel the telecom broadband service? >>>More
You can send 106 to 10001 to redeem points for phone bills. Send 106 to 10001: return the message "106 01 means 100 points to exchange for 1 yuan phone bill; 106 02 represents 200 points to exchange for 2 yuan phone bill; 106 03 represents 500 points to exchange for 5 yuan phone bill; 106 04 represents 1000 points to exchange for 10 yuan phone bill. >>>More