What should I do if the black screen of vivoy27 mobile phone can t be opened,

It is recommended to try to solve it as follows:

1. Restart your phone and turn on the camera.

3. Go to phone settings -- more settings -- restore factory settings -- restore all settings and erase all data (restoring all settings will not delete the data in the phone, please back up the important files in the phone before clearing all data).

4. Flash the firmware to restore the phone system.

If none of the above methods can be solved, it may be a hardware failure of the mobile phone, it is recommended that you bring your mobile phone to our after-sales service center for testing, and our staff will help you deal with it properly. The address of the after-sales service center can be found in Settings - More Settings - After-sales Service Options. You can also go to the official ** to check the address of the after-sales service center, and check the after-sales address of the province and city.

You can take the mobile phone to a bright place and lift the mobile phone, so that the eye is less than 30 degrees from the mobile phone screen, and observe whether the mobile phone screen can vaguely see the content displayed on the mobile phone screen, if you can see it, it means that the backlight driver module on the motherboard of your mobile phone is faulty, and the display backlight boost module on the motherboard needs to be replaced.

If you can't see anything, it's likely that the display LCD is damaged and the screen assembly needs to be replaced.

The screen of the mobile phone does not light up and cannot be turned on, which can be dealt with as follows:

1. Check whether it is caused by low battery power.

After charging for 30 minutes with the standard charger and data cable, press the power button to see if there is a charging screen.

No charging screen: Please replace other chargers and data cables that can charge normally to confirm whether the charger and data cable are abnormal. If there is still no charging screen after replacement, it may be that the mobile phone is in the dust, and it is recommended to bring the mobile phone, charger, data cable, and purchase voucher to the customer service center for testing.

There is a charging screen: Please press and hold the power button to try to turn it on, if it can't be turned on, please continue to process it according to the method below.

2. Confirm whether the mobile phone has been liquidated or damaged.

Liquid intake of the mobile phone: If the mobile phone has been automatically turned off, please do not try to turn it on, use a paper towel to absorb the liquid, and send it to the local vivo customer service center for testing as soon as possible.

Mobile phone damage: There are unstable factors after the mobile phone is damaged, and Wang Yi sent the mobile phone to the local vivo customer service center for testing.

3. Press and hold the "Power Button" + "Volume Down Button" for more than 10 seconds at the same time to force restart the phone;

4. Enter recovery mode -- install system software -- update the latest version on the network -- OK -- connect the available wifi and charger, and click when the upgrade package is detected"** and install"Update the repair system.

How to enter recovery mode: press the "power button" and "volume up button" for about 5 seconds in the shutdown state, then let go, enter fastboot mode, press the volume key to move to "enter recovery", press the power button to confirm to enter recovery mode;

5. If the above methods cannot be solved, please back up your mobile phone data in advance and bring your mobile phone to the vivo customer service center for testing. (Vivo customer service center address query method: enter vivo official website vivo**app--my--outlet query or vivo official website web version--scroll bottom--service support--service network query--select the province and city to query the customer service center address).

Tips: It is recommended to bring relevant purchase vouchers (such as: purchase invoice, warranty card, ID card, and the staff of the consulting service center in advance to ensure that the staff goes again during normal working hours, avoid empty running, and pay attention to the safety of infiltration on the way to and from the home.

It is recommended that you try the following methods to see if it can be turned on:

1.Press and hold the power button for 10 seconds to force restart the phone.

2.You can try charging for 20 minutes, then press and hold the power button for 10 seconds to see if it can turn on (the phone is completely out of power and recharged without any prompt).

3.When the phone is turned off, press and hold the volume up button and the power button at the same time for 3 to 4 seconds, and then release the button to enter recovery mode, and select wipe first

data/factory

reset, and select Wipe after the wait page is redirected

cachepartition and select reboot when finished

system

Restart your phone immediately, (doing this will lose all the data on your phone (except for the data on the SD card), including installed apps, **Ben, SMS, etc.) When there is a serious abnormality in the mobile phone and there is no other way to solve it, use this item with caution. ）

If the above methods still can't be turned on, it is recommended that you take your mobile phone to the local after-sales service for testing and processing, and the after-sales technicians will handle it for you.

If you connect to the computer, there is still a response. It shows that the driver is being installed, then your phone will be saved.

If your vivo X27 suddenly turns on with a black screen, you can try the following steps to fix the problem:1Try force restart:

Press and hold the power key and the volume down key, release it after about 10 seconds, and wait for your phone to reboot and boot up. 2.Check the battery:

Make sure your phone battery is sufficient, if you don't have enough power, plug in the charger and wait for your phone to charge. 3.Check your phone screen:

Check the screen of your phone for physical damage or signs of damage. If you are sleepy, you will need to send your phone in for repair. 4.

Try to enter Safe Mode: Press and hold the Power button, then press and hold the "Power Off" option on your phone, and keep pressing and holding until you see "Safe Mode" appear on the screen. If you're able to get into safe mode, it may be that the app is causing the problem, and you can try uninstalling the recently installed app.

5.Reset your phone: This will erase all data and do a factory reset.

Press and hold the Power key and the Volume Plus key to enter recovery mode, select the "Wipe Data Factory Reset" option, and follow the on-screen prompts. If you still can't solve the problem after trying the above steps, it is recommended that you contact vivo customer service or send your phone to a professional after-sales service center for repair.

Troubleshooting method for the black screen of vivo mobile phone:

1. Force restart your phone.

Try force restarting your phone to see if it resumes, and check if the power and volume buttons are stuck in the case.

Force restart method: Long press"Power button"More than 12 seconds.

2. Upgrade the system version.

Click Settings - System Upgrade interface to upgrade the phone to the latest version to view.

3. Reset all settings.

Go to Settings - System Administration - Backup & Reset - Restore all settings and follow the on-screen prompts.

Note: Restoring all settings will not delete any data or ** files, only all settings of the phone will be restored, and some third-party application accounts need to be re-logged in to confirm that it does not affect the use of the software before operating.

4. Service center testing.

If the above methods cannot be solved, it is recommended to back up the mobile phone data in advance, bring the mobile phone and purchase voucher to the vivo customer service center for testing, and enter the mobile phone vivo official website APP--Service--My Service--Service outlets to query the address of the nearest customer service center outlets and**.

You can consider whether the screen is broken, or if the battery is dead.

The sudden black screen may be caused by a malfunction of the mobile phone, or a software conflict, if it can be turned on normally, it is not a big problem, and it can be flashed if it cannot be turned on.