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1. Install mobile phone security software, scan and kill viruses on a full disk, install a feasible security software on your mobile phone, conduct a full system scan, you can check and kill on the Internet, and then click Clean up.
2. Use computer anti-virus software.
To solve the problem, first connect the mobile phone and the computer with a mobile phone data cable, install anti-virus software on the computer, click on the virus detection work, and use the computer to detect the virus, and clean up the virus.
3. Restore factory settings.
If the phone still does not improve after two treatments, Geek Repair Engineer recommends using a factory reset and checking Format the memory card (be sure to back up the important files of the phone before the factory reset).
4. Flashing. If it still can't be solved, only flash the mobile phone, and the official website of the general brand mobile phone will have the corresponding flashing package, flashing tools and flashing tutorials provided, just follow the tutorial.
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1. Enter iButler - Security Detection - Scan and clean up viruses;
Note: This operation will restore the phone to its initial state, delete all data in the system space of the phone, including account, system and application data and settings, installed apps, other data introduced during the use of the phone, etc., please back up the important data on the phone before the operation.
3. If the above methods cannot be solved, please back up the important data on your mobile phone in advance, and bring your mobile phone to the vivo customer service center for testing and processing. (Vivo customer service center address and contact**Inquiry method: Enter the "vivo official website vivo**" APP--my--service outlets or click this link.)
Go and select your current city to get it. )
Tips: It is recommended to bring relevant purchase vouchers (such as: purchase invoice, warranty card, ID card) when you go, and consult the staff of the consulting center in advance to ensure that the staff go again during normal working hours, avoid empty running, and pay attention to safety on the way to and from the service.
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1. Use Mobile Manager for anti-virus: General mobile phone viruses can be cleaned up with Mobile Manager Antivirus. When the virus is stubborn and Phone Manager can't clean it, 2. You can choose to restore the phone to factory settings
When the virus is stubborn and Phone Manager can't clean it up, back up the important data files of the phone before this operation, so that the data can still be retrieved after the phone is restored to factory settings.
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If you are using a Huawei phone, you can do it by doing it here:
1.We recommend that you update the virus database and perform a new virus scan
1) HarmonyOS: Phone Manager > Gear > Antivirus > Update > Kill on the Internet, select Only when connected to Wi-Fi or under all networks.
2) Below: Tap Phone Manager > Virus Detection > Gear Button to manually update the virus database, and we recommend that you turn on the automatic update virus database and update virus database under Wi-Fi only to update the virus detection database in time and improve system security.
3) EMUI and above: Phone Manager >Gear Button" Internet virus scanning, select only when connected to Wi-Fi or under all networks.
2.If the problem is not resolved, it is recommended that you factory reset your phone.
Tips: Factory reset will delete the data in your device, including your account, system settings and data, installed apps and their data, etc., in order to avoid important data loss, please back up your data in advance (QQ, WeChat and other third-party apps need to be backed up separately), be careful not to back up suspicious apps, so as not to be poisoned again when restoring.
3.If the problem persists after a factory reset, a virus may have tampered with the system files, so we recommend that you back up important data in advance (third-party applications such as QQ and WeChat must be backed up separately) and bring your purchase credentials to the Huawei Customer Service Center for testing.
Please feedback the **link that caused the poisoning to Huawei after-sales service**, and Phone Manager will add this ** to the background monitoring. The next time you visit or other users visit this category**, the browser will send a reminder to avoid accidental click and poisoning of the phone.
Repair spare parts** inquiry.
Make an appointment for service. Boarding service.
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1. The best way to remove virus from your phone is to delete text messages with viruses.
2. Once the mobile phone is infected with a virus, you should choose a professional and authoritative antivirus software as soon as possible to check and kill.
3. You can use the app store**Tencent Mobile Manager, Cheetah Cleaner, 360 Security Guard and other software, which have the function of checking and killing viruses. Open the Security Center and click Virus Scan to remove the virus.
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1. Enter iButler - Security Detection - Scan and clean up viruses;
2. Go to Settings - System Management More Settings - Backup & Reset - Clear all data, check Format storage or SD card; Before doing this, please back up your important data. Backup method: Enter the cloud service - device cloud backup - backup data type - system data - return - immediate backup to back up part of the system settings Qingxiangqiao and desktop layout; Cloud service--Data synchronization--Turn on WLAN, Bluetooth, etc. to synchronize data to cloud service.
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